2003 MERCEDES-BENZ E320 cup

238 Controls in detailUseful features
Roadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.
Press and hold the button for more
than 2 seconds.
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
ROADSIDE AS-
SISTANCE – CONNECTING CALL
will ap-
pear in the multifunction display.
When the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the multifunc-
tion display. The Tele Aid system will trans-
mit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audio
system is muted and the message
TELE AID – ROADSIDE ASSISTANCE
CALL ACTIVE
appears in the multifunction
display.

Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as a jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.

239 Controls in detail
Useful features
Information button¡
Located below the center armrest cover is
the Information button¡.
Press and hold the button for more
than 2 seconds.
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-lished. When a voice connection is estab-
lished, the audio system is muted and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approx. 10 seconds
during the system self-check after turn-
ing the key in the starter switch to
position2 (together with the SOS but-
ton and the Information button¡).
See system self-check (
page 235)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
ROADSIDE ASSISTANCE –
CALL FAILED
appears in the multifunc-
tion display.
Roadside Assistance calls can be ter-
minated using the ìbutton on the
multifunction steering wheel.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. 10 seconds during the sys-
tem self-check after turning key in the
starter switch to position2 (together
with the SOS button and the Roadside
Assistance button•).

242 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.Info Services* (except Canada)
Info Services categories include news,
sports, stocks, weather and calendar re-
minders. Choices can be selected via
www.mbusa.com or by calling
1-800-For-MERCedes (1-800-367-6372).
To request Info Services:

Press the SVC button on the
COMAND* system.

Select
SEND NEW REQUEST FOR INFO
SERVICE.
NEW INFO SERVICE REQUEST TRANSMIT-
TED
will appear in the COMAND* dis-
play and call status messages will
appear in the multifunction display.
Once information is available, the mes-
sage NEW INFO RECEIVED! READ LATER
WHEN STOPPED?
will appear.

Select
YES
.

With the vehicle stopped in a safe loca-
tion, press SVC.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

255 Operation
Driving instructions
For more information on winter driving, see
"Winter driving" (
page 273)
Standing water
Passenger compartmentTraveling abroad
Abroad, there is a widely-spread
Mercedes-Benz service network at your
disposal. If you plan to travel into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
your authorized Mercedes-Benz Center.
Warning!
G
If the vehicle becomes stuck in snow, make
sure that snow is kept clear of the exhaust
pipe and from around the vehicle with the
engine running. Otherwise, deadly carbon
monoxide (CO) gases may enter vehicle in-
terior resulting in unconsciousness and
death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the ve-
hicle not facing the windWarning!
G
The outside temperature indicator is not de-
signed to serve as an ice-warning device and
is therefore unsuitable for that purpose. In-
dicated temperatures just above the freez-
ing point do not guarantee that the road
surface is free of ice.
!Do not drive through flooded areas or
water of unknown depth.
If you must drive through standing wa-
ter, drive slowly to prevent water from
entering the passenger compartment
or the engine compartment. Water in
these areas could cause damage to
electrical components or wiring of the
engine or transmission, or could result
in water being ingested by the engine
through the air intake causing severe
internal engine damage. Any such dam-
age is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry ob-
jects.

285 Operation
Vehicle care
Instrument cluster
Use a gentle dishwashing detergent or
mild detergent for delicate fabrics as a
washing solution. Wipe with a cloth moist-
ened in a lukewarm solution. Do not use
scouring agents.
Steering wheel and gear selector lever
Wipe with a damp cloth and dry thoroughly
or clean with Mercedes-Benz approved
Leather Care.
Cup holder
Use a gentle dishwashing detergent or
mild detergent for delicate fabrics as a
washing solution. Wipe with a cloth moist-
ened in lukewarm solution. Do not use
scouring agents.
Hard plastic trim items
Pour Mercedes-Benz approved Interior
Care onto a soft, lint-free cloth and apply
with light pressure.Headliner and shelf below rear window
Clean with a soft bristle brush, or use a
dry-shampoo cleaner in case of excessive
dirt.
Seat belts
The webbing must not be treated with
chemical cleaning agents. Use only clear,
lukewarm water and soap. Do not dry the
webbing at temperatures above 176°F
(80°C) or in direct sunlight.Leather upholstery
Using aftermarket seat covers or wearing
clothing that have the tendency to give off
coloring (e.g. when wet, etc.) may cause
the upholstery to become permanently dis-
colored. By lining the seats with a proper
intermediate cover, contact-discoloration
will be prevented.
Wipe leather upholstery with a damp cloth
and dry thoroughly or clean with
Mercedes-Benz approved Leather Care.
Exercise particular care when cleaning per-
forated leather as its underside should not
become wet.
MB Tex upholstery
Pour Mercedes-Benz approved Interior
Care onto a soft, lint-free cloth and apply
with light pressure.
Plastic and rubber parts
Do not use oil or wax on these parts.
Warning!
G
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.

330 Practical hintsUnlocking/locking in an emergencyManually unlocking the transmission selector lever
In the case of power failure, the transmis-
sion selector lever can be manually un-
locked, e.g. to tow the vehicle.
1Pin
The selector lever can be manually un-
locked from position P in the event of an
electrical failure, e.g. to tow the vehicle.

Open the storage compartment in the
center console (
page 229).

Take out the cup holder*.
Using two fingers in the horizontal slot
at the upper rear side of the cup holder,
lift cup holder upwards to remove.

Hold the cover at a 45° angle.

Insert a suitable object 1 (e.g. a pin)
through the hole and press the pin
downward.

Remove pin 1.
iThe selector lever is locked again when
moving it to positionP.

379 Technical terms
Restraint systems
Seat belts, belt tensioners, airbags and
child restraint systems. As indepen-
dent systems, their protective func-
tions complement one another.
RON
(R
esearch O
ctane N
umber)
The Research Octane Number for gaso-
line as determined by a standardized
method. It is an indication of a gaso-
line's ability to resist undesired detona-
tion (knocking). The average of both
the ->MON (Motor Octane Number)
and RON (Research Octane Number) is
posted at the pump, also known as
ANTI-KNOCK INDEX.
SBC
(S
ensotronic B
rake C
ontrol)
Electronically controlled hydraulic
braking system for increased braking
safety and comfort.Shift lock
When the vehicle is parked, this lock
prevents the transmission selector le-
ver from being moved out of positionP
without key turned and brake pedal de-
pressed.
SRS
(S
upplemental R
estraint S
ystem)
Seat belts, emergency tensioning de-
vice and airbags. Though independent
systems, they are closely interfaced to
provide effective occupant protection.
Tele Aid System
(T
elematic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response: automatic and man-
ual emergency, roadside assistance
and information. Tele Aid is initially ac-
tivated by completing a subscriber
agreement and placing an acquain-
tance call.The Tele Aid system is operational pro-
viding that the vehicle’s battery is
charged, properly connected, not dam-
aged and cellular and GPS coverage is
available.
Telematics*
A combination of the terms "telecom-
munications" and "informatics".
Tightening torque
Force times lever arm (e.g. a lug
wrench) with which threaded fasteners
such as wheel bolts are tightened.
Tire speed rating
Part of a tire designation; indicates the
speed range for which a tire is ap-
proved.
Traction
Force exerted by the vehicle on the
road via the tires.

391 Index
Storing exterior mirror parking
position 111
MON 260
MON (Motor Octane Number) 378
Mph or km/h in speedometer 134
Multicontour seat* 104
Multifunction display 121, 378
Selecting language 135
Standard display 125
Multifunction display messages
ABS 296
BAS 297, 298
Batteries 303, 304
Brake pads 305
Coolant 311, 312
Coolant level 311
Distronic* 300
Doors 323
Easy-entry/exit feature 310
Engine oil level 300
Fuel reserve tank 313, 323
Hood 313
Key 313, 323
KEYLESS-GO* card 309
Lamps 313–??
Parking brake 310SBC brake system 305, 306
Seat belts 310
Steering gear oil level 318
Telephone* 309
Trunk lid 310
Washer fluid 311
Multifunction steering wheel 24, 122,
378
Buttons 122
N
Network provider 148
Night security illumination 114
O
Occupant safety 56
Airbags 57
Children and airbags 58
Children in the vehicle 65
Fastening the seat belt 40
Infant and child restraint systems 65
Seat belts 40, 59
Oil
Viscosity 376
One-touch gearshifting 152
Canceling gear range limit 152
Downshifting 152Upshifting 152
Opening 331
Ashtray 231
Doors from the inside 93
Glove box 226
Side windows 184
Sliding/pop-up roof* 187
Sliding/pop-up roof* with
SmartKey 188, 192
Trunk 88, 96
Trunk from the inside 94
Windows 184
Windows with SmartKey 185
Operating
Cassette player 128
CD player* 127, 128
Garage door opener 246
Integrated remote control 246
Radio 127
Safety 16
Telephone* 147
Vehicle outside the USA and
Canada 13
Operating safety 16
Operator’s Manual 10
Outside temperature indicator 120