2003 MERCEDES-BENZ CLK500 COUPE door lock

227 Controls in detail
Useful features
Tele Aid The Tele Aid system
(Telematic Alarm Identification on De-
mand)
The Tele Aid system consists of three
types of response:


automatic and manual emergency


roadside assistance and


information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press button
æ
and to lower,
press button
ç
.

To activate, press the SOS button, the
Roadside Assistance button
•
or
the Information button
¡
, depend-
ing on the type of response required.Shortly after the completion of your Ac-
quaintance Call, you will receive a user ID
and password via first call mail. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning key
in starter switch to position2 or press-
ing KEYLESS-GO* start/stop button (if
so equipped) twice to position2
(page 33). The message
Tele Aid
not activated
will be shown in the
multifunction display for approx.
10 seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
side rear view mirror.
The Roadside Assistance button
•

and the Information button
¡
are
located below the center armrest cov-
er.
!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals is unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.

234 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and the
reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Emergency call –
Call connected appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your Acquaintance Call.T h e R e s p o n s e C e n t e r w i l l t h e n u nl o c k y o u r
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the CO-
MAND* display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Emergency call –
Call connected
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

269 Operation
Vehicle care
the car-care products recommended here.
In such cases it is best to seek aid at your
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care prod-
ucts.
Additional information can be found in the
“Vehicle Care Guide“ booklet.Power washer
When using a power washer for cleaning
the vehicle, always observe the manufac-
turer’s operating instructions.Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approx. 3 ft. (approx. 1 m), the
vehicle could be inadvertently locked
or unlocked. !Never use a round nozzle to power
wash tires. The intense jet of water can
result in damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving
across the surface. Do not aim directly
at electrical parts, electrical connec-
tors, seals, or other rubber parts.

271 Operation
Vehicle care
Ornamental moldings
For regular cleaning and care of very dirty
chrome-plated parts, use a chrome clean-
er.
Headlamps, tail lamps, turn signal
lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
To prevent scratches, never apply strong
force and only use a soft, non-scratchy
cloth when cleaning the lenses. Do not at-
tempt to wipe dirty lenses with a dry cloth
or sponge.Cleaning the Distronic* system sensor
cover
1Distronic* system sensor cover
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water to clean sensor
cover1.To prevent scratches, never apply strong
force and only use a soft, non-scratchy
cloth when cleaning the sensor cover. Do
not attempt to wipe dirty sensors with a
dry cloth or sponge.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approx. 3 ft. (approx. 1 m), the
vehicle could be inadvertently locked
or unlocked.
iRestart the engine after cleaning sen-
sor cover1.

310 Practical hintsUnlocking/locking in an emergency
Unlocking/locking in an emergencyUnlocking the vehicle
Unlocking the driver’s door
If you are unable to unlock the driver’s
door using the SmartKey, open the door
using the mechanical key.
1Mechanical key locking tab
2Mechanical key
Move locking tab1 in direction of ar-
row and slide the mechanical key out of
the housing.3Unlocking
4Locking

Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left.
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:

Press button
Œ
or
‹
on the
SmartKey.


Insert the key in the starter switch.


Press the KEYLESS-GO* start/stop
button (
page 33).

311 Practical hints
Unlocking/locking in an emergency
Unlocking the trunk
If you are unable to unlock the trunk with
the SmartKey, open the trunk with the me-
chanical key as follows:Trunk lid lock1Locking
2Unlocking
Insert the mechanical key into the
trunk lid lock.

Perform the following two steps simul-
taneously:
Turn the key counterclockwise to
position2.

Pull the trunk lid handle and lift lid.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger door and the trunk
lid.

Press the central locking switch in the
cockpit (
page 96).

Check to see whether the locking knob
on the passenger door is still visible. If
necessary push it down manually.

Lock the driver’s door with the me-
chanical key.

Lock the trunk lid if necessary with the
mechanical key (
page 94).
!When opening the trunk completely, al-
ways make sure that there is sufficient
overhead clearance.iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:

Press button
Œ
or
‹
on the
SmartKey.


Insert the key in the starter switch.


Press the KEYLESS-GO* start/stop
button (
page 33).

336 Practical hintsTowing the vehicle
Installing towing eye bolt
1Cover on right side of front bumper2Cover on right side of rear bumper
To remove cover:

Press mark on cover in direction of ar-
row.

L i f t c o v e r o f f t o r e v e a l t h r e a d e d h o l e f o r
towing eye bolt.
The towing eye bolt is supplied with the
tool kit (located in the compartment under-
neath the trunk floor).

Screw towing eye bolt to its stop and
tighten with lug wrench.
To reinstall cover:

Fit cover and snap into place.
!When towing the vehicle with all wheels
on the ground, please note the follow-
ing:
With the automatic central locking acti-
vated and the key in starter switch
position2, or KEYLESS-GO* start/stop
button (if so equipped) in position2,
the vehicle doors lock if the left front
wheel as well as the right rear wheel
are turning at vehicle speeds of approx.
9 mph (15 km / h) or more.
Switch off the tow-away alarm
(page 81).
To prevent the vehicle door locks from
locking, deactivate the automatic cen-
tral locking (
page 133).
Towing of the vehicle should only be
done using the properly installed tow-
ing eye bolt. Never attach tow cable,
tow rope or tow rod to the vehicle chas-
sis, frame or suspension parts.
iThe selector lever will remain locked in
positionP and the key will not turn in
the starter switch if the battery is dis-
connected or discharged. See notes on
the battery (
page 329) or on jump
starting (
page 332).

362 Technical termsCAC
(C
ustomer A
ssistance C
enter)
Mercedes-Benz customer service cen-
ter, which can help you with any ques-
tions about your vehicle and provide
assistance in the event of a break-
down.
CAN system
(C
ontroller A
rea N
etwork)
Data bus network serving to control ve-
hicle functions such as door locking or
windshield wiping.
Cockpit
All instruments, switches, buttons and
indicator/warning lamps in the passen-
ger compartment needed for vehicle
operation and monitoring.COMAND
(C
ockpit M
anagement and D
ata Sys-
tem)
Information and operating center for
vehicle sound and communications
systems, including the radio and navi-
gation, as well as for other optional
equipment (CD changer, telephone,
etc.).
Control system
The control system is used to call up
vehicle information and to change
component settings. Information and
messages appear in the multifunction
display. The driver uses the buttons on
the multifunction steering wheel to
navigate through the system and to ad-
just settings.
Cruise control
Driving convenience system for auto-
matically maintaining the vehicle speed
set by the driver.Distronic*
A driving convenience cruise control
system which helps the driver maintain
a pre-selected speed:


If there is no vehicle directly ahead,
the system operates in the same
way as conventional ->cruise con-
trol.


If a slower moving vehicle is ahead,
Distronic will reduce your vehicle
speed to the extent permitted by re-
duced throttle and up to 20% brak-
ing power to maintain the preset
minimum following distance.
DTR
(->Distronic*)