175 Controls in detail
Sliding / pop-up roof
Opening (Summer opening feature)
Press and hold button
Œ
after un-
locking the vehicle.
The windows and sliding / pop-up roof
begin to open after approximately one
second.
Release the
‹
button to stop proce-
dure.
Closing (Convenience feature)
Press and hold button
‹
after lock-
ing the vehicle.
The windows and sliding / pop-up roof
begin to close after approximately one
second.
Release the
‹
button to stop proce-
dure.
Make sure that all side windows and the
sliding / pop-up roof are properly closed
before leaving the vehicle.Closing the side windows and sliding /
pop-up roof with KEYLESS-GO*
(Convenience feature)
Press and hold lock button at door
(page 52) until the side windows and
the sliding / pop-up roof are closed.
Synchronizing the sliding / pop-up roof
The power sliding / pop-up roof must be re-
synchronized each time after:
the battery has been disconnected
the sliding / pop-up roof has been
closed manually
the sliding / pop-up roof does not open
smoothly
a malfunction
Press the switch in direction1
(page 173).
Wait until the sliding / pop-up roof is
raised and hold the switch down for
approx. one second.
Warning!
G
When closing the windows and the sliding /
pop-up roof, make sure that there is no dan-
ger of anyone being harmed by the closing
procedure.
If potential danger exists, proceed as fol-
lows:
Release the lock button.
Pull on the door handle and hold firmly.
The side windows and the
sliding / pop-up roof will open for as long
as the door handle is held but the door
not opened.
210 Controls in detailUseful featuresThe Tele Aid system
(Telematic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three types
of response:
Automatic and manual emergency
Roadside Assistance and
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted using the volume control on
the multifunction steering wheel. To raise,
press button
æ
and to lower, press
button
ç
.
To activate, press the SOS button, the
Roadside Assistance button
•
or
the Information button
¡
, depend-
ing on the type of response required.Shortly after the completion of your Ac-
quaintance Call, you will receive a user ID
and password via first call mail. By visiting
www.mbusa.com and selecting “Tele Aid”
( U S A o n l y ) , y o u w i l l h a v e a c c e s s t o a c c o u n t
information, remote door unlock, profile
and more.System self-check
Initially, after turning the key in starter
switch to position2, malfunctions are de-
tected and indicated (the indicator lamps
in the SOS button, the Roadside Assis-
tance button
•
and the Information
button
¡
stay on longer than
10 seconds or do not come on). The mes-
sage
TELE AID – VISIT WORKSHOP!
ap-
pears for approx. 10 seconds in the
multifunction display.
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button
•
and the Information button
¡
are
located below the center armrest cov-
er.
!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
216 Controls in detailUseful features
Remote door unlock
In the event that you have locked your ve-
hicle unintentionally (e.g. key inside vehi-
cle), and the reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
the trunk lock for a minimum of
20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your Acquaintance Call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the correspond-
ing button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button
ì
on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If it is necessary for you to
use this phone, then the vehicle must
be at a standstill. Disconnect the coiled
cord and place the call. The COMAND
navigation system (if engaged) will con-
tinue to run. The display in the instru-
ment cluster is available for use and
spoken commands are only available
by pressing the RPT button on the CO-
MAND unit. A pop-up window will ap-
pear in the COMAND display to
indicate that a Tele Aid call is in
progress.
217 Controls in detail
Useful features
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Give this number to the Mercedes-Benz
Response Center along with the pass-
word which was issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
objects.
1Indicator lamp
2, 3, 4Signal transmitter key
5Hand-held remote control trans-
mitter (not part of vehicle equip-
ment)
iThe remote door unlocking feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk button was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the trunk
lock again.
257 Operation
Vehicle care
the car-care products recommended here.
In such cases it is best to seek aid at your
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care prod-
ucts.
Additional information can be found in the
booklet “Vehicle Care Guide“.
Power washer
When using a power washer for cleaning
the vehicle always observe the manufac-
turer’s operating instructions.Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not “bead up”, normally
every 3 to 5 months, depending on climate
and washing detergent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of embedded dirt (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up Stick
for quick and provisional repairs of minor
paint damage (i.e. chips from stones, vehi-
cle doors etc.).
Engine cleaning
Prior to cleaning the engine compartment
make sure to protect electrical compo-
nents and connectors from contact with
water and cleaning agents.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a KEYLESS-GO* card is in
close proximity, i.e. within approx. 3 ft.
(approx. 1 m), the vehicle could be in-
advertently locked or unlocked.
!Never use a round nozzle to power
wash tires. The intense jet of water can
result in damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving
across the surface. Do not aim directly
at electrical parts, electrical connec-
tors, seals, or other rubber parts.
258OperationVehicle careCorrosion protection, such as MB Anticor-
rosion Wax should be applied to the engine
compartment after every engine cleaning.
Before applying, all control linkage bush-
ings and joints should be lubricated. The
poly-V-belt and all pulleys should be pro-
tected from any wax.
Vehicle washing
Do not use hot water or wash your vehicle
in direct sunlight. Use only a mild car wash
detergent, such as Mercedes-Benz ap-
proved Car Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water. Direct only a very weak
spray towards the ventilation intake. Use
plenty of water and rinse the sponge and
chamois frequently.
Rinse with clear water and thoroughly dry
with a chamois. Do not allow cleaning
agents to dry on the finish.Due to the width of the vehicle, fold in out-
side mirrors prior to running the vehicle
through an automatic car wash to prevent
damage to the mirrors.
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the underbody, do not for-
get to clean the inner sides of the wheels.Ornamental moldings
For regular cleaning and care of very dirty
chrome-plated parts, use a chrome clean-
er.
Headlamps, tail lamps, turn signal
lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
To prevent scratches, never apply strong
force and use only a soft, non-scratchy
cloth when cleaning the lenses. Do not at-
tempt to wipe dirty lenses with a dry cloth
or sponge.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a KEYLESS-GO* card is in
close proximity, i.e. within approx. 3 ft.
(approx. 1 m), the vehicle could be in-
advertently locked or unlocked.
297 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
Unlocking the driver’s door
If you are unable to unlock the driver’s
door using the SmartKey, open the door
using the mechanical key.
1Mechanical key locking tab
2Mechanical key
Move locking tab1 in direction of ar-
row and slide the mechanical key out of
the housing.
Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left (position1).
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:
Press button
Œ
or
‹
on the
SmartKey.
Insert the key in the starter switch.
If KEYLESS-GO* card present,
press the KEYLESS-GO* start/stop
button.
298 Practical hintsUnlocking/locking in an emergencyUnlocking the trunk
If you are unable to unlock the trunk with
the SmartKey, open the trunk with the me-
chanical key as follows:Trunk lock
Insert the mechanical key into the
trunk lid lock.
Turn the key counterclockwise to
position1.
Press trunk lid lock2.
The trunk lid swings open.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger door and the trunk
lid.
Press the central locking switch in the
center console (
page 95).
Check to see whether the locking knob
on the passenger door is still visible. If
necessary push it down manually.
Lock the driver’s door with the me-
chanical key.
Lock the trunk lid if necessary with the
mechanical key (
page 90).
!The trunk lid swings open automatical-
ly. Always make sure that there is suffi-
cient overhead clearance. A minimum
height clearance of 6.1 ft (1.90 m) is re-
quired to open the trunk lid. iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:
Press button
Œ
or
‹
on the
SmartKey.
Insert the key in the starter switch.
If KEYLESS-GO* card present,
press the KEYLESS-GO* start/stop
button (
page 33).