CUSTOMER ASSISTANCE (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2: Call the Mazda National Customer Assistance Center
If for any reason you feel the need for further assistance after contacting
your dealership management, call Mazda North American Operations’
Customer Assistance Center toll-free at:1 (800) 222–5500
In order to serve you efficiently and effectively, please help us by
providing the following information: 1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
Customer Assistance
165
CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936–2722
Tel: (787) 788–9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
Customer Assistance
169
SCHEDULE II — SPECIAL OPERATING CONDITIONS
If your driving habitsFREQUENTLYinclude one or more of the
following conditions:
• Short trips of less than 10 miles (16 km) when outside temperatures
remain below freezing.
• Towing a trailer, or carrying maximum loads.
• Operating in severe dust conditions.
• Operating during hot weatherin stop-and-go “rush hour” traffic.
• Extensive idling, such as police, taxi or door-to-door delivery service.
• High speed operation with a fully loaded vehicle (max. GVW).
• Off-road operation
Change ENGINE OIL AND OIL FILTER every 3 months or 3,000 miles
(4,800 km) whichever occurs first.
NOTE: Idling the engine for extended periods will accumulate more
hours of use on your vehicle than is actually indicated by the mileage
odometer. Consequently, the odometer reading can be often misleading
when determining the right time to change your engine oil and filter. If
you are using your vehicle in a manner which allows it to remain
stationary while the engine is running for long periods (door-to-door
delivery, taxi, police, power/utility company trucks, or similar duty), then
Mazda recommends you increase the frequency of oil and filter changes
to an interval equivalent to 200 ENGINE HOURS or use. Since most
vehicles are not equipped with hour-meters, it may be necessary for you
to approximate your idle time and plan oil/filter changes accordingly.
Maintenance and Specifications
187
recommendations ...................200
refill capacities ........................231
specifications ..................235–236
Exhaust fumes ..........................114
F
Flexible Fuel Vehicle (FFV) ....208
Fluid capacities .........................231
Foglamps .....................................38
Four-Wheel Drive vehicles .......124 driving off road .......................126
electronic shift ........................125
indicator light .........................124
preparing to drive your
vehicle .....................................118
Fuel ............................................208 calculating fuel economy .......215
cap ...........................................211
capacity ...................................231
choosing the right fuel ...........212
comparisons with EPA fuel
economy estimates .................218
detergent in fuel .....................214
filling your vehicle
with fuel ..................208, 211, 215
filter, specifications ................214
fuel pump shut-off switch .....139
improving fuel economy ........215
octane rating ...................213, 236
quality ......................................213
running out of fuel .................214
safety information relating
to automotive fuels ................208
Fuel - flex fuel vehicle
(FFV) .........................208, 212–213
Fuel pump shut-off switch .......139
Fuses ..................................140–141
G
Gas cap (see Fuel cap) ............211 Gas mileage
(see Fuel economy) .................215
Gauges .........................................16
GAWR (Gross Axle
Weight Rating) ..........................129
calculating ...............................130
definition .................................129
driving with a heavy load ......129
location ....................................129
GVWR (Gross Vehicle
Weight Rating) ..........................129 calculating .......................129–130
definition .................................129
driving with a heavy load ......129
location ....................................129
H
Hazard flashers .........................139
Headlamps ...................................38 aiming ........................................39
bulb specifications ....................40
daytime running lights .............38
flash to pass ..............................39
high beam .................................39
replacing bulbs .........................41
turning on and off ....................38
Heating heating and air
conditioning system ...........35–36
Hood ..........................................191
I
Ignition ...............................110, 236
Infant seats (see Safety seats) ..97
Inspection/maintenance
(I/M) testing ..............................219
2003 Mazda B Series (mbs)
New Owners Guide own2002 (own2002)
USA English (fus)
Index
242