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Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealershiprepresentative
Consumer candidates for Board membershipare recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealershipmanagement, recognized for
their business leadershipqualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownershiplicense.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
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If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36° C (-34° F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the “cold full” of “cold fill range” level in the
coolant reservoir. If the level falls below, refer to instructions in the
Adding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36° C (-34° F).
•Boiling protection up to 129° C (265° F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
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cleaning ...................................237
coolant .....................................251
fail-safe coolant ......................254
idle speed control ...................249
lubrication
specifications ..................273, 275
refill capacities ........................270
service points ..........................244
starting after a collision .........201
Engine block heater .................167
Engine oil ..................................245
change oil soon warning,
message center .......................245
checking and adding ..............245
dipstick ....................................245
filter, specifications ........248, 270
recommendations ...................248
refill capacities ........................270
specifications ..................273, 275
Exhaust fumes ..........................167
F
Fail safe cooling ........................254
Floor mats ...................................99
Fluid capacities .........................270
Foglamps .....................................50
Four-Wheel Drive vehicles
driving off road .......................183
indicator light ...........................14
preparing to drive your
vehicle .....................................173
Fuel ............................................255
calculating fuel
economy ............................88, 260
cap...........................................257
capacity ...................................270
choosing the right fuel ...........258
comparisons with EPA fuel
economy estimates .................262detergent in fuel .....................259
filling your vehicle
with fuel ..................255, 257, 260
filter, specifications ........259, 270
fuel pump shut-off switch .....201
gauge .........................................16
improving fuel economy ........260
octane rating ...................258, 275
quality ......................................258
running out of fuel .................259
safety information relating
to automotive fuels ................255
Fuses ..................................202–203
G
Garage door opener ....................82
Gas cap(see Fuel cap) ............257
Gas mileage
(see Fuel economy) .................260
Gauges .........................................15
engine coolant temperature
gauge .........................................15
fuel gauge ..................................16
odometer ...................................16
speedometer .............................16
tachometer ................................17
tripodometer ............................17
GAWR (Gross Axle
Weight Rating) ..........................191
calculating ...............................193
definition .................................191
driving with a heavy load ......191
location ....................................191
GVWR (Gross Vehicle
Weight Rating) ..........................191
calculating .......................191, 193
definition .................................191
driving with a heavy load ......191
location ....................................191
Index
283