2003 FORD WINDSTAR phone

14.Load:Press to load a CD. Press
and hold to load up to six discs.
15.Shuffle:Press to play tracks in
random order. Press SHUF to cycle
through SHUF DISC, SHUF TRAC or
SHUF OFF.
16.Scan:Press to hear a brief
sampling of all listenable stations or
CD tracks. Press again to stop.
17.Disc/Tune:Radio: Press
orto manually tune down or up
the frequency band.
CD: Press
orto select the previous or next track on the CD.
18.CD door:Insert a CD label side
up.
REAR AUDIO CONTROLS (IF EQUIPPED)
The Personal Audio System allows the rear seat passengers to listen to
one media source (radio, tape, CD, or CD changer if equipped) while the
front seat passengers listen to another. However, front and rear seat
passengers can not listen to two different radio stations simultaneously.
To engage, simultaneously press the memory preset controls 3 and 5.
Press again to disengage.
1.Memory:Push successively to
allow rear seat passengers to scroll
through memory presets. Push in
CD changer mode (if equipped) to
advance to the next disc.
2.Seek:Press
orto access
the previous or next station,
selection or track.
3.Headphone jack:Plug a 3.5 mm headphone into the jack.
4.Headphone/speaker:Press to turn all speakers off (headphone
mode). Press again to deactivate the headphone and activate system
speakers.
VOLUME MEDIA
MEMSEEK
5
4
26
3
1
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27

5.Volume:Press + to increase and—to decrease volume levels. From
the rear seat controls, volume can not be set higher than the front seat
setting.
6.Media:Push to toggle between AM, FM1, FM2, tape, CD or CD
changer mode (if equipped).
Plug a 3.5 mm headphone into either one of the two
jacks. Press
the
/control to operate the headphones.
The rear speakers will cut out once the speaker on/off control is pressed.
A soft audible sound may be heard from the rear speakers. The front
speaker will remain playing for the front passengers. Press the
/
control again to deactivate the headphones (Personal Audio System).
RADIO FREQUENCIES
AM and FM frequencies are established by the Federal Communications
Commission (FCC) and the Canadian Radio and Telecommunications
Commission (CRTC). Those frequencies are:
AM - 530, 540–1700, 1710 kHz
FM- 87.7, 87.9–107.7, 107.9 MHz
RADIO RECEPTION FACTORS
There are three factors that can effect radio reception:
•Distance/strength: The further you travel from an FM station, the
weaker the signal and the weaker the reception.
•Terrain: Hills, mountains, tall buildings, power lines, electric fences,
traffic lights and thunderstorms can interfere with your reception.
•Station overload: When you pass a broadcast tower, a stronger signal
may overtake a weaker one and play while the weak station frequency
is displayed.
CASSETTE/PLAYER CARE
Do:
•Use only cassettes that are 90 minutes long or less.
•Tighten very loose tapes by inserting a finger or pencil into the hole
and turning the hub.
•Remove loose labels before inserting tapes.
•Allow tapes which have been subjected to extreme heat, humidity or
cold to reach a moderate temperature before playing.
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28

CELL PHONE USE
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
safety cannot be compromised when using such equipment. It can
enhance personal safety and security when appropriately used,
particularly in emergency situations. Safety must be paramount when
using mobile communications equipment to avoid negating these
benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
PREMIUM HANDS-FREE SYSTEM BY CELLPORT(IF EQUIPPED)
The Premium Hands-Free System by Cellportallows for hands-free
voice-activated use of your wireless phone while in your vehicle.
The system consists of three components:
•A Universal Docking Station is located in the center console or
instrumentation area of your vehicle.
•A Pocket Adapter specific to your brand and model of wireless phone.
•Your wireless phone.
Place your wireless phone in the
Pocket Adapter. Dock the Pocket
Adapter in the Universal Docking
Station. For detailed instructions,
please refer to yourCellport
Owners Manual.
The system is integrated with your
vehicle’s audio system. You will hear
and control the volume of the person you are talking to through your
car’s audio system.
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56

Your voice is picked up through the
microphone mounted above the rear
view mirror allowing you to talk on
the phone. For detailed instructions
on microphone use, please refer to
yourCellportOwners Manual.
The volume setting in your phone
will affect the volume through the
audio system. You may have to reset
the volume of your phone when
using the Premium Hands-Free
System.
Pocket Adapters may be obtained through your authorized dealership.
Check and obey the laws and regulations on the use of wireless
telephones in the areas where you drive.
Before driving, familiarize yourself with the operation and
location of the Premium Hands-Free System within your vehicle.
To avoid potential distraction and increased risk of injury or
accident, Ford recommends you do not use the phone while
driving.
Please pull off the road and park before making or answering a call.
To prevent damage to the antenna or your car, remove the cellular phone
antenna mast before using an automatic car wash.
POSITIVE RETENTION FLOOR MAT (IF EQUIPPED)
To install floor mats that have a retention post:
Position the floor mat so that the
eyelet is over the pointed end of the
retention post and rotate forward to
lock in. Make sure that the mat does
not interfere with the operation of
the accelerator or the brake pedal.
To remove the floor mat, reverse the
installation procedure.
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57

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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174

•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
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before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
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