2003 FORD MUSTANG phone

SPECIAL NOTICES
Emission warranty
The New Vehicle Limited Warranty includes
Bumper-to-Bumper Coverage, Safety Restraint
Coverage, Corrosion Coverage, and 7.3L Power
Stroke Diesel Engine Coverage. In addition, your
vehicle is eligible for Emissions Defect and
Emissions Performance Warranties. For a detailed
description of what is covered and what is not
covered, refer to theWarranty Guidethat is
provided to you along with your Owner’s Guide.
Special instructions
For your added safety, your vehicle is fitted with
sophisticated electronic controls.
By operating other electronic equipment
(e.g. mobile telephone without exterior
aerial) electromagnetic fields can occur which can
cause malfunctions of the vehicle electronics.
Therefore you should observe the instructions of
the equipment manufacturers.
Please read the sectionAir bagin the
Seating and safety restraintschapter.
Failure to follow the specific warnings and
instructions could result in personal injury.
Front seat mounted rear-facing child or
infant seats shouldNEVERbe used in front
of a passenger side air bag.
Introduction
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In order to help you service your Ford or Lincoln
Mercury vehicle, please have the following
information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the
dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
•Benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items).
Customer Assistance
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firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s
independent administrator.
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
•Legible copies of all documents and maintenance
or repair orders relevant to the case.
•The year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license.
•The date of repair(s) and mileage at the time of
occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced
the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the
dealer(s) and Ford Motor Company.
•The names (if known) of all the people you
contacted at the dealership(s).
•A description of the action you expect to resolve
your concern.
Customer Assistance
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You will receive a letter of explanation if your
application does not qualify for Board review.
Oral presentations
If you would like to make an oral presentation,
indicate YES to question 6 on the application. While
it is your right to make an oral presentation before
the Board, this is not a requirement and the Board
will decide the case whether or not an oral
presentation is made. An oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any
time by either party.
Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Board generally
meets once a month, it may take longer for the
Board to consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or
reject the Board’s decision. The decisions of the
Board are binding on Ford (and, in some cases, on
the dealer) but not on consumers who are free to
pursue other remedies available to them under state
or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or
write/call to the Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer
Relationship Center at 1-800-392-3673 (Ford), TDD
Customer Assistance
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If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the
nearest Ford dealership. If the dealership employees
cannot help you, they can direct you to the nearest
Ford affiliate office.
If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
vehicle identification number (VIN) and new address
with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S
LITERATURE
To order the publications in this portfolio, contact
Helm, Incorporated at:
Customer Assistance
184

Sideair deflector
Spoiler
Styled hood deflector
Tonneau cover (mini, for convertible top)
Universal floor mats
Wheels (chrome and painted)
For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers
and luggage to your vehicle, do not exceed the
total weight capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as indicated on the
Safety compliance certification label). Consult
your dealer for specific weight information.
•The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
•Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall
or cause the transmission to be damaged or
operate improperly. In addition, such systems may
be damaged or their performance may be affected
by operating your vehicle. (Citizens band [CB]
transceivers, garage door openers and other
transmitters with outputs of five watts or less will
not ordinarily affect your vehicle’s operation.)
•Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
Accessories
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