2003 FORD EXPLORER SPORT TRAC phone

Press RDS again until SET MIN is displayed. Press SEL to decrease
or increasethe minutes. If your vehicle has a stand alone clock this
control will not function.
15.AM/FM:Press to select AM or
FM frequency bands. Press to end
tape or CD play and begin radio
play.
16.EJ (Eject):Press to eject a CD.
REAR AUDIO CONTROLS (IF EQUIPPED)
The rear seat controls allow the rear seat passengers to operate the
radio, tape, CD or CD changer (if equipped).
To engage, simultaneously press the memory preset controls 3 and 5.
Press again to disengage.
1.Mode:Push to toggle between
AM, FM1, FM2, tape, CD or CD
changer mode (if equipped).
2.Memory:Push successively to
allow rear seat passengers to scroll
through memory presets. Push in
CD changer mode (if equipped) to
advance to the next disc.
3.Headphone jack:Plug a 3.5 mm
headphone into the jack.
4.Headphone/speaker:Press to turn all speakers off (headphone
mode). Press again to deactivate the headphone and activate system
speakers.
5.Seek:Press
orto access the previous or next station, selection
or track.
6.Volume:Press + to increase and — to decrease volume levels. From
the rear seat controls, volume cannot be set higher than the front seat
setting.
AM
FM
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Entertainment Systems
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TILT STEERING WHEEL (IF EQUIPPED)
To adjust the steering wheel:
1. Pull and hold the steering wheel
release control toward you.
2. Move the steering wheel up or
down until you find the desired
location.
3. Release the steering wheel
release control. This will lock the
steering wheel in position.
Never adjust the steering wheel when the vehicle is moving.
CENTER CONSOLE
Your vehicle may be equipped with a
variety of console features. These
include:
•Utility compartment with compact
disc storage
•Auxiliary power point
•Cupholders
•Ashcup
•Removable utility bag
•Writing surface with note pad
•Coin holder
•Armrest
Use only soft cups in the cupholder. Hard objects can injure you
in a collision.
Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
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Driver Controls
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such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
OVERHEAD CONSOLE (IF EQUIPPED)
The appearance of your vehicle’s overhead console will vary depending
on your option package.
Storage compartment (if equipped)
Press the OPEN control to open the
door slightly. Pull the door down to
open.
The storage compartment may be
used to secure sunglasses or a
similar object.
Install a garage door opener (if equipped)
The storage compartment can be used to hold a variety of aftermarket
garage door openers. To install your garage door opener:
1. Open the storage compartment
door.
2. Remove the storage clip and stow
it away.
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Driver Controls
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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Board membership
The Board consists of:
•three consumer representatives
•a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
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Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
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If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
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Comfort and convenience
Cell phone holder
Engine block heater
Remote keyless entry
Remote start system
Side window deflectors
Speed control
Tire step — quick step
Travel equipment
Bike carriers
Canoe carrier
Kayak carrier
Luggage/cargo carrier
Pet guard
Raised cross bars
Roof rack (removable)
Ski/snowboard carrier
Seatback organizer (with removable headrest)
Soft tonneau cover (hard, soft w/snaps, snapless)
Trailer hitch assembly
Trailer hitch balls (all capacities)
Trailer hitch bar
Trailer hitch receiver cover
Trailgate table (hitch installed)
Protection and appearance equipment
Cargo liners— soft, interior
Cargo organizer
Carpeted cargo mat
Cargo tray — hard, interior
Cover — front end (full, sport)
Door edge guards
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USA English(fus)
Accessories
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