2003 FORD EXPLORER mileage

•a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
Customer Assistance
205

If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36°C (-34°F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the“cold full”of“cold fill range”level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36°C (-34°F).
•Boiling protection up to 129°C (265°F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
229

Engine oil ..................................221
checking and adding ..............221
dipstick ....................................221
filter, specifications ........225, 254
recommendations ...................225
refill capacities ........................254
specifications ..................257, 259
Exhaust fumes ..........................137
F
Fail safe cooling ........................234
Flexible Fuel Vehicle (FFV) ....235
Floor mats ...................................73
Fluid capacities .........................254
Foglamps .....................................33
Four-Wheel Drive vehicles .......149
driving off road ...............151, 159
indicator light .........................150
preparing to drive your
vehicle .....................................142
Fuel ............................................235
calculating fuel
economy ............................64, 241
cap ...........................................240
capacity ...................................254
choosing the right fuel ...........238
comparisons with EPA fuel
economy estimates .................244
detergent in fuel .....................240
filling your vehicle
with fuel ..................235, 240–241
filter, specifications ........241, 254
fuel pump shut-off switch .....177
improving fuel economy ........241
octane rating ...................238, 259
quality ......................................239
running out of fuel .................240
safety information relating to
automotive fuels .....................235Fuel - flex fuel vehicle
(FFV) .................................235, 238
Fuses ..................................178, 180
G
Garage door opener ..............46, 56
Gas cap (see Fuel cap) ............240
Gas mileage
(see Fuel economy) .................241
Gauges .........................................14
GAWR (Gross Axle Weight
Rating) .......................................167
calculating ...............................169
definition .................................167
driving with a heavy load ......167
location ....................................167
GVWR (Gross Vehicle Weight
Rating) .......................................167
calculating .......................167, 169
definition .................................167
driving with a heavy load ......167
location ....................................167
H
Head restraints ...........................91
Headlamps
aiming ........................................35
bulb specifications ....................38
daytime running lights .............33
flash to pass ..............................34
high beam .................................34
Heating
heating and air
conditioning system ...........27–28
HomeLink universal
transceiver (see Garage
door opener) .........................56, 59
Index
269