2003 FORD EXCURSION mileage

•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
Customer Assistance
178

If the battery has been disconnected or a new battery has been installed,
the clock and radio settings must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36° C (-34° F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the “cold full” of “cold fill range” level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36° C (-34° F).
•Boiling protection up to 129° C (265° F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
197

Exhaust fumes ..........................127
F
Fail safe cooling ........................202
Fluid capacities .........................222
Foglamps .....................................46
Four-Wheel Drive vehicles .......136
driving off road .......................138
electronic shift ................137–138
indicator light .........................136
manual locking hubs ..............137
preparing to drive your
vehicle .....................................130
Fuel ............................................203
calculating fuel economy .......208
cap ...........................................205
capacity ...................................222
choosing the right fuel ...........206
comparisons with EPA fuel
economy estimates .................211
detergent in fuel .....................207
filling your vehicle
with fuel ..................203, 205, 208
filter, specifications ........207, 222
fuel pump shut-off switch .....155
improving fuel economy ........208
octane rating ...........206, 227–228
quality ......................................206
running out of fuel .................207
safety information relating to
automotive fuels .....................203
Fuses ..................................156–157
G
Garage door opener ..............56, 68
Gas cap (see Fuel cap) ............205Gas mileage (see
Fuel economy) ..........................208
Gauges .........................................13
GAWR (Gross Axle
Weight Rating) ..........................147
calculating ...............................149
definition .................................147
driving with a heavy load ......147
location ....................................147
GVWR (Gross Vehicle
Weight Rating) ..........................147
calculating .......................147, 149
definition .................................147
driving with a heavy load ......147
location ....................................147
H
Head restraints ...........................91
Headlamps ...................................45
aiming ........................................47
autolamp system .......................45
bulb specifications ....................49
daytime running lights .............46
flash to pass ..............................47
high beam .................................46
replacing bulbs .........................50
turning on and off ....................45
Heating
heater only system ...................43
heating and air conditioning
system .................................40–41
HomeLink universal
transceiver (see
Garage door opener) ......68–69, 71
Hood ..........................................190
I
Ignition .......................124, 227–228
Index
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