
Seating and Safety Restraints 106
Seating 106
Safety restraints 110
Air bags 125
Child restraints 132
Driving 143
Starting 143
Brakes 147
Traction control 149
Air suspension 151
Transmission operation 152
Vehicle loading 156
Trailer towing 158
Roadside Emergencies 162
Getting roadside assistance 162
Hazard flasher switch 163
Fuel pump shut-off switch 163
Fuses and relays 164
Changing tires 171
Jump starting 176
Wrecker towing 181
Customer Assistance 182
Reporting safety defects (U.S. only) 190
Cleaning 191
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Table of Contents
2

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 60,000
km (36,000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000 miles) on Lincoln
vehicles.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•limited fuel delivery
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
Roadside Emergencies
162

11. Remove the jack and fully
tighten the lug nuts in the order
shown.
12. Put flat tire, jack and lug wrench
away.
13. Turn on the air suspension
switch (if equipped).
JUMP STARTING YOUR VEHICLE
The gases around the battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and
clothing, if contacted.
Do not attempt to push-start your vehicle. Automatic
transmissions do not have push-start capability; also, the
catalytic converter may become damaged.
Preparing your vehicle
When the battery is disconnected or a new battery is installed, the
transmission must relearn its shift strategy. As a result, the transmission
may have firm and/or soft shifts. This operation is considered normal and
will not affect function or durability of the transmission. Over time, the
adaptive learning process will fully update transmission operation.
1.Use only a 12–volt supply to start your vehicle.
2. Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehiclesdo nottouch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other moving
parts.
4. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect any electrical
surges. Turn all other accessories off.
1
4 3
2 5
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
176

3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to an exposed
metal part of the stalled vehicle’s engine, away from the battery and the
carburetor/fuel injection system.Do notuse fuel lines, engine rocker
covers or the intake manifold asgroundingpoints.
Do not connect the end of the second cable to the negative (-)
terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of
both engines, or any fuel delivery system parts.
Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
2. Start the engine of the disabled vehicle.
+–+–
+–+–
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
178

3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
Removing the jumper cables
Remove the jumper cables in the reverse order that they were
connected.
1. Remove the jumper cable from thegroundmetal surface.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
2. Remove the jumper cable on the negative (-) connection of the
booster vehicle’s battery.
+–+–
+–+–
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
179

3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle’s battery.
4. Remove the jumper cable from the positive (+) terminal of the
disabled vehicle’s battery.
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearnits idle conditions.
+–+–
+–+–
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
180

instrument panel ....................194
interior .............................194–195
interior trim ............................194
plastic parts ............................193
safety belts ..............................195
washing ....................................191
waxing .....................................191
wheels ......................................192
wiper blades ............................193
Climate control (see Air
conditioning or Heating) ......47, 49
Clock ................................26, 35, 41
Compass, electronic
set zone adjustment .................67
Console ........................................92
overhead ..............................64, 66
Controls
power seat ...............................109
steering column ........................81
Coolant
checking and adding ..............206
refill capacities ................209, 230
specifications ..................232–233
Cruise control
(see Speed control) ....................77
Customer Assistance ................162
Ford accessories for your
vehicle .....................................196
Ford Extended Service
Plan ..........................................184
Getting assistance outside the
U.S. and Canada .....................188
Getting roadside assistance ...162
Getting the service you
need .........................................182
Ordering additional owner’s
literature .................................189
The Dispute Settlement
Board .......................................184Utilizing the
Mediation/Arbitration
Program ...................................187
D
Daytime running lamps
(see Lamps) ................................54
Defrost
rear window ..............................53
Dipstick
automatic transmission
fluid ..........................................222
engine oil .................................200
Doors
lubricant specifications ..........232
Driving under special
conditions ..................................156
through water .........................156
E
Electronic message center .........86
Emergencies, roadside
jump-starting ..........................176
Emission control system ..........220
Engine ........................................233
check engine/service engine
soon light ..................................10
cleaning ...................................192
coolant .....................................206
fail-safe coolant ......................210
idle speed control ...................204
lubrication
specifications ..................232–233
refill capacities ........................230
service points ..........................199
starting after a collision .........163
Engine block heater .................146
Engine oil ..................................200
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
241

Heating
heating and air conditioning
system .................................47, 49
HomeLink universal
transceiver (see Garage
door opener) ...................70, 82, 85
Hood ..........................................198
I
Ignition ...............................143, 233
Infant seats
(see Safety seats) .....................135
Inspection/maintenance (I/M)
testing ........................................221
Instrument panel
cleaning ...................................194
cluster ........................................10
lighting up panel and
interior .......................................55
J
Jack ............................................171
positioning ...............................171
storage .....................................171
Jump-starting your vehicle ......176
K
Keyless entry system ...............100
autolock .....................................99
keypad .....................................100
programming entry code .......101
Keys .............................93, 102–104
key in ignition chime ...............16
positions of the ignition .........143L
Lamps
autolamp system .......................54
bulb replacement
specifications chart ..................57
cargo lamps ...............................55
daytime running light ...............54
headlamps .................................54
headlamps, flash to pass ..........55
instrument panel, dimming .....55
interior lamps .....................56–57
replacing bulbs .......56–57, 59, 61
Lane change indicator
(see Turn signal) ........................56
Lights, warning and indicator ....10
air bag ........................................13
air suspension ...........................14
anti-lock brakes (ABS) ....12, 148
brake ..........................................12
charging system ........................13
check engine .............................10
fuel cap light .............................11
high beam .................................15
low fuel ......................................14
oil pressure ...............................13
overdrive off ..............................14
safety belt .................................13
speed control ............................80
traction control active ..............13
turn signal indicator .................14
Limited slip axle
(see Traction Loc) ....................156
Load limits .................................156
GAWR ......................................156
GVWR ......................................156
trailer towing ..........................156
Locks
autolock .....................................99
childproof ..................................94
doors ..........................................93
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
243