2003 CHEVROLET IMPALA service schedule

Part A: Scheduled Maintenance
Services
This part contains engine oil scheduled maintenance
which explains the engine oil life system and how
it indicates when to change the engine oil and ®lter.
Also, listed are scheduled maintenance services which
are to be performed at the mileage intervals speci®ed.
Using Your Maintenance Schedule
We at General Motors want to keep your vehicle in good
working condition. But we don't know exactly how
you'll drive it. You may drive short distances only a few
times a week. Or you may drive long distances all
the time in very hot, dusty weather. You may use your
vehicle in making deliveries. Or you may drive it to
work, to do errands or in many other ways.
Because of the different ways people use their vehicles,
maintenance needs may vary. You may need more
frequent checks and replacements. So please read
the following and note how you drive. If you have
questions on how to keep your vehicle in good condition,
see your dealer.This part tells you the maintenance services you should
have done and when to schedule them.
When you go to your dealer for your service needs,
you'll know that GM-trained and supported service
people will perform the work using genuine GM parts.
The proper ¯uids and lubricants to use are listed in
Part D. Make sure whoever services your vehicle uses
these. All parts should be replaced and all necessary
repairs done before you or anyone else drives
the vehicle.
This schedule is for vehicles that:·carry passengers and cargo within recommended
limits. You will ®nd these on your vehicle's
Tire-Loading Information label. See
Loading Your
Vehicle on page 4-32.
·are driven on reasonable road surfaces within legal
driving limits.
·use the recommended fuel. SeeGasoline Octane
on page 5-5
.
6-4

Scheduled Maintenance
The services shown in this schedule up to 100,000 miles
(166 000 km) should be repeated after 100,000 miles
(166 000 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240 000 km) should be repeated at the same interval
after 150,000 miles (240 000 km) for the life of
this vehicle.
See
Part B: Owner Checks and Services on page 6-10andPart C: Periodic MaintenanceInspections on
page 6-14.
Footnotes
²The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle 's useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
Whenever the tires are rotated, the Tire In¯ation Monitor
System (if equipped) must be reset.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page 6-15.
6-5

Engine Oil Scheduled Maintenance
Change engine oil and ®lter as indicated by the GM
Oil Life System (or every 12 months, whichever
occurs ®rst). Reset the system.
Your vehicle has a computer system that lets you know
when to change the engine oil and ®lter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A CHANGE ENGINE OIL message will
come on. Change your oil as soon as possible within
the next two times you stop for fuel. It is possible that, if
you are driving under the best conditions, the oil life
system may not indicate that an oil change is necessary
for over a year. However, your engine oil and ®lter
must be changed at least once a year and at this time
the system must be reset. Your dealer has GM-trained
service people who will perform this work using
genuine GM parts and reset the system.It is also important to check your oil regularly and keep
it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. See
Engine Oil on
page 5-16for information on resetting the system.
An Emission Control Service.
See the mileage intervals following for additional
services that may be performed with an engine oil
change. After the services are performed, record the
date, odometer reading and who performed the service
on the maintenance record pages in Part E of this
schedule.
6-6

Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from ªOwner Checks and Servicesº or ªPeriodic Maintenanceº on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenance Record
6-17

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to 10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (®ve day maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (®ve day maximum) may be available.
Claim amounts should re¯ect actual costs and be
supported by original receipts.
7-8

In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci®cations for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner's Information
Owner publications are written speci®cally for owners
and intended to provide basic operational information
about the vehicle. The owner's manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner's Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE: $25.00
7-11

M
Maintenance, Normal Replacement Parts..........5-105
Maintenance Schedule.....................................6-10
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-11
At Least Twice a Year..................................6-11
Brake System Inspection..............................6-15
Engine Cooling System Inspection.................6-15
Exhaust System Inspection...........................6-14
Fuel System Inspection................................6-15
How This Section is Organized....................... 6-3
Introduction.................................................. 6-2
Maintenance Requirements............................. 6-2
Part A - Scheduled Maintenance Services......... 6-4
Part B - Owner Checks and Services.............6-10
Part C - Periodic MaintenanceInspections......6-14
Part D - Recommended Fluids and Lubricants . 6-16
Part E - Maintenance Record........................6-17
Scheduled Maintenance................................. 6-5
Steering, Suspension and Front Drive Axle
Boot and Seal Inspection..........................6-14
Throttle System Inspection............................6-15
Using Your................................................... 6-4
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-40Making Turns.................................................4-38
Malfunction Indicator Light................................3-37
Manual Lumbar Controls.................................... 1-3
Manual Operation...........................................3-22
Manual Seats................................................... 1-2
Matching Transmitter(s) to Your Vehicle............... 2-6
Message.......................................................3-42
Battery Warning..........................................3-42
Center.......................................................3-40
Change Engine Oil......................................3-44
Door Ajar Warning.......................................3-45
Highbeam Out Warning................................3-48
Hot Coolant Temperature Warning..................3-42
Low Brake Fluid Warning..............................3-47
Low Engine Oil Level...................................3-43
Low Fuel Warning.......................................3-47
Low Oil Pressure.........................................3-43
Low Tire .....................................................3-44
Low Washer Fluid Warning...........................3-46
Security.....................................................3-46
Service Traction System Warning...................3-41
Service Vehicle Soon...................................3-48
Traction Active............................................3-41
Trunk Ajar Warning......................................3-45
Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S. Virgin
Islands) ± Customer Assistance....................... 7-5
9