2003 CADILLAC DEVILLE service

Emergency Road Service is performed on site for the
following situations:
·Towing Service
·Battery Jump Starting
·Lock Out Assistance
·Fuel Delivery
·Flat Tire Change (Covers change only)
·Trip Interruption ± If your trip is interrupted due to a
warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your location
within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest Cadillac
dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
·A description of the problem
·Name, home address, home telephone number
·Location of your Cadillac and number you are
calling from
·The model year, Vehicle Identi®cation Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 ± daily, 24 hours.
7-7

Courtesy Transportation
Cadillac has always exempli®ed quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to 10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (®ve days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (®ve day maximum) may be available.
Claim amounts should re¯ect actual costs and be
supported by original receipts.
7-8

Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $37.00 per day supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period,
but it
is notpart of the New Vehicle Limited Warranty.
A separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for speci®c information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
7-9

Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you'll notify us.
Please call us at 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
Customer Communication Centre, 163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments and speci®cations for GM
transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $50.00
7-11

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner's Information
Owner publications are written speci®cally for owners
and intended to provide basic operational information
about the vehicle. The owner's manual will include
the Maintenance Schedule for all models.
Owner's Manual
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Automatic Level Control...................................4-34
Automatic Transaxle Check..............................6-10
Automatic Transaxle Shift Lock Control System
Check........................................................6-11
Automatic Transaxle........................................5-21
Fluid..........................................................5-21
Operation...................................................2-27
B
Backing Up....................................................4-38
Battery Load Management...............................3-21
Battery Replacement......................................... 2-7
Battery..........................................................5-41
Before Leaving on a Long Trip.........................4-22
Body Lubrication Service..................................6-10
Brake Adjustment............................................5-40
Brake Fluid....................................................5-38
Brake Pedal Travel.........................................5-40
Brake Wear...................................................5-40
Brake............................................................2-32
Parking......................................................2-32
System Inspection.......................................6-14
System Warning and Parking Brake Indicator
Light......................................................3-47
Brakes..........................................................5-38
Braking in Emergencies..................................... 4-8
Braking........................................................... 4-6
Break-In, New Vehicle.....................................2-23Bulb Replacement...........................................5-53
Center High-Mounted Stoplamp (CHMSL)........5-58
Front Turn Signal, Sidemarker, Parking
and Cornering Lamps...............................5-57
Halogen Bulbs............................................5-53
Headlamp Aiming........................................5-49
Headlamps.................................................5-53
Replacement Bulbs......................................5-58
Taillamps, Turn Signal, and Stoplamps............5-58
Buying New Tires...........................................5-66
C
Cadillac Owner PrivilegesŸ............................... 7-6
California Fuel.................................................. 5-5
Canada ± Customer Assistance.......................... 7-5
Canadian Owners................................................ ii
Capacities and Speci®cations..........................5-101
Carbon Monoxide...................4-25, 4-34, 2-11, 2-38
Care of.........................................................5-87
Safety Belts................................................5-87
Your Cassette Tape Player..........................3-106
Your CD Player.........................................3-107
Your CDs .................................................3-107
Cassette Tape Messages.........................3-87, 3-98
Cassette Tape Player Service............................. 6-9
CD Changer, Glovebox-Mounted......................3-100
Cellular Phone Usage....................................3-106
Cellular Telephone, Storage Area......................2-51
2

Compact Disc Changer Errors.........................3-103
Compact Disc Messages..........................3-88, 3-99
Compact Spare Tire........................................5-83
Compass Calibration.......................................2-41
Compass Operation.........................................2-41
Compass Variance..........................................2-41
Console Shift Lever.........................................2-36
Continuous Variable Road Sensing Suspension
(CVRSS)....................................................4-10
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-53
Coolant.........................................................3-50
Engine Temperature Gage............................3-50
Engine Temperature Warning Light.................3-49
Heater, Engine............................................2-25
Surge Tank Pressure Cap.............................5-27
Cooling System..............................................5-30
Cornering Lamps............................................3-17
Courtesy Lamps.............................................3-20
Cruise Control Light........................................3-55
Cruise Control................................................3-12
Current and Past Model Order Forms................7-12
Customer Assistance Information........................ 7-8
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6Customer Assistance Information (cont.)
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Service.......................................... 7-6
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-32
Digital Cluster.................................................3-41
Dinghy Towing................................................4-31
Display Mode.................................................3-43
Diversity Antenna System...............................3-108
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-32
Door............................................................... 2-9
Central Door Unlocking System....................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks............... 2-9
Rear Door Security Locks.............................2-10
Doors Lock in Gear.........................................3-73
Doors Unlock in PARK (P)................................3-75
Doors Unlock Key Off......................................3-76
4

Driver Information Center (DIC).........................3-57
Climate Controls and Radio System
Personalization........................................3-67
DIC Controls and Displays............................3-57
DIC Vehicle Personalization..........................3-67
DIC Warnings and Messages........................3-60
Driver Unlock in PARK (P)................................3-74
Driver Unlock Key Off......................................3-74
Driver............................................................1-14
Position, Safety Belt.....................................1-14
Driver's Name Set/Recall.................................3-78
Driving on Grades...........................................4-39
Driving on Snow or Ice....................................4-26
Driving Through Deep Standing Water...............4-19
Driving Through Flowing Water.........................4-19
Driving with a Trailer.......................................4-38
Driving..........................................................4-16
At Night.....................................................4-16
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-23
In Rain and on Wet Roads...........................4-17
Winter........................................................4-25
Dual Climate Control System............................3-29E
Electrical System............................................5-93
Add-On Equipment......................................5-93
Fuses and Circuit Breakers...........................5-94
Headlamp Wiring.........................................5-93
Power Windows and Other Power Options......5-93
Removing the Rear Seat Cushion..................5-96
Windshield Wiper Fuses...............................5-93
Emergency Trunk Release Handle.....................2-13
Emissions Inspection and Maintenance
Programs...................................................3-53
Engine Coolant Level Check.............................. 6-9
Engine Cooling When Trailer Towing..................4-40
Engine Oil Additives........................................5-17
Engine Oil Level Check..................................... 6-9
Engine Oil Scheduled Maintenance..................... 6-5
Engine Speed Limiter......................................3-44
Engine..........................................................5-19
Air Cleaner/Filter.........................................5-19
Battery.......................................................5-41
Check and Service Engine Soon Light............3-50
Compartment Overview................................5-12
Coolant Heater............................................2-25
Coolant Temperature Gage...........................3-50
Coolant Temperature Warning Light................3-49
5