2003 BUICK REGAL mileage

Speedometer and Odometer
The speedometer lets you see your speed in both miles
per hour (mph) and kilometers per hour (km/h). The
odometer shows how far your vehicle has been driven
in either miles (used in the United States) or in
kilometers (used in Canada).
Your vehicle has a tamper-resistant odometer. If you
see ERROR, you’ll know someone has probably
tampered with it and the numbers may not be accurate.
You may wonder what happens if your vehicle needs
a new odometer installed. If the new one can be set to
the mileage total of the old odometer, then that will
be done. But if it can’t, then it will be set at zero and a
label must be put on the driver’s door to show the
old mileage reading when the new odometer was
installed.
Trip Odometer
The trip odometer tells how far you have driven since
you last reset it. To set it to zero, press the button on the
right side of the instrument panel cluster.
The trip/select reset button will go back and forth
between the odometer and the trip odometer if the
button is pressed and released within 1.5 seconds.
If the button is pressed and held for longer than
1.5 seconds while in the trip odometer mode, it will be
reset to zero. If the button is pressed and held for longer
than 1.5 seconds while in the odometer mode, it will
have no effect.
3-28
2003 - Regal OM

Service
Your dealer knows your vehicle best and wants you to
be happy with it. We hope you’ll go to your dealer
for all your service needs. You’ll get genuine GM parts
and GM-trained and supported service people.
We hope you’ll want to keep your GM vehicle all GM.
Genuine GM parts have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you’ll
want to use the proper service manual. It tells you
much more about how to service your vehicle than this
manual can. To order the proper service manual,
seeService Publications Ordering Information on
page 7-10.
Your vehicle has an air bag system. Before attempting
to do your own service work, seeServicing Your Air
Bag-Equipped Vehicle on page 1-54.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. SeePart E: Maintenance Record on page 6-17.
{CAUTION:
You can be injured and your vehicle could be
damaged ifyou try to do service work on a
vehicle without knowing enough about it.
•Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
CAUTION: (Continued)
5-3
2003 - Regal OM

SAE 10W-30 is the viscosity grade recommended for
your vehicle. However, you can use SAE 5W-30 if
it’s going to be colder than 60°F (16°C) before your next
oil change. When it’s very cold, colder than 0°F
(-18°C), you should use an SAE 5W-30 oil. These
numbers on an oil container show its viscosity, or
thickness. Do not use other viscosity grade oils, such as
SAE 10W-40 or SAE 20W-50 under any conditions.
Notice:Use only engine oil with the American
Petroleum Institute Certied For Gasoline Engines
starburst symbol. Failure to use the recommended
oil can result in engine damage not covered by
your warranty.
GM Goodwrench
®oil meets all the requirements for
your vehicle.
If you are in an area of extreme cold, where the
temperature falls below–20°F (-29°C),itis
recommended that you use either and SAE 5W-30
synthetic oil or and SAE 0W-30 oil. Both will provide
easier cold starting and better protection for your engine
at extremely low temperatures.
Engine Oil Additives
Don’t add anything to your oil. The recommended oils
with the starburst symbol are all you will need for
good performance and engine protection.
When to Change Engine Oil
(GM Oil Life System™)
Your vehicle has a computer system that lets you know
when to change the engine oil andfilter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A CHANGE OIL SOON light will come on.
Change your oil as soon as possible within the next two
times you stop for fuel. It is possible that, if you are
driving under the best conditions, the oil life system may
not indicate that an oil change is necessary for over a
year. However, your engine oil andfilter must be
changed at least once a year and at this time the system
must be reset. Your dealer has GM-trained service
people who will perform this work using genuine GM
parts and reset the system. It is also important to check
your oil regularly and keep it at the proper level.
If the system is ever reset accidentally, you must change
your oil at 3,000 miles (5 000 km) since your last oil
change. Remember to reset the oil life system whenever
the oil is changed.
5-16
2003 - Regal OM

Part A: Scheduled Maintenance
Services
This part contains engine oil scheduled maintenance
which explains the engine oil life system and how
it indicates when to change the engine oil andfilter.
Also, listed are scheduled maintenance services which
are to be performed at the mileage intervals specified.
Using Your Maintenance Schedule
We at General Motors want to keep your vehicle in good
working condition. But we don’t know exactly how
you’ll drive it. You may drive short distances only a few
times a week. Or you may drive long distances all
the time in very hot, dusty weather. You may use your
vehicle in making deliveries. Or you may drive it to
work, to do errands or in many other ways.
Because of the different ways people use their vehicles,
maintenance needs may vary. You may need more
frequent checks and replacements. So please read the
following and note how you drive. If you have
questions on how to keep your vehicle in good condition,
see your dealer.
This part tells you the maintenance services you should
have done and when to schedule them.
When you go to your dealer for your service needs,
you’ll know that GM-trained and supported service
people will perform the work using genuine GM parts.The properfluids and lubricants to use are listed in
Part D. Make sure whoever services your vehicle uses
these. All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
This schedule is for vehicles that:
•carry passengers and cargo within recommended
limits. You willfind these on your vehicle’s
Tire-Loading Information label. SeeLoading Your
Vehicle on page 4-33.
•are driven on reasonable road surfaces within legal
driving limits.
•use the recommended fuel. SeeGasoline Octane
on page 5-4.
Scheduled Maintenance
The services shown in this schedule up to 100,000 miles
(166 000 km) should be repeated after 100,000 miles
(166 000 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240 000 km) should be repeated at the same interval
after 150,000 miles (240 000 km) for the life of this
vehicle.
SeePart B: Owner Checks and Services on page 6-10
andPart C: Periodic Maintenance Inspections on
page 6-14.
6-4
2003 - Regal OM

Footnotes
†The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle ’s useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
@Whenever the tires are rotated, the Tire Ination
Monitor System must be reset.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page 6-15.
Engine Oil Scheduled Maintenance
Change engine oil and filter as indicated by the
GM Oil Life System (or every 12 months, whichever
occurs first). Reset the system.
Your vehicle has a computer system that lets you know
when to change the engine oil andfilter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A CHANGE OIL SOON light will come on.
Change your oil as soon as possible within the next two
times you stop for fuel. It is possible that, if you are
driving under the best conditions, the oil life system may
not indicate that an oil change is necessary for over a
year. However, your engine oil andfilter must be
changed at least once a year and at this time the system
must be reset. Your dealer has GM-trained service
people who will perform this work using genuine GM
parts and reset the system.
It is also important to check your oil regularly and keep
it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. SeeEngine Oil on
page 5-13for information on resetting the system.
An Emission Control Service.
See the mileage intervals following for additional
services that may be performed with an engine oil
change. After the services are performed, record the
date, odometer reading and who performed the service
on the maintenance record pages in Part E of this
schedule.
6-5
2003 - Regal OM

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2
2003 - Regal OM

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You cannd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3
2003 - Regal OM

Roadside Assistance Program
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the 3 year/36,000 mile (60 000 km) new car
warranty (whichever occursrst).
Our commitment to Buick owners has always included
superior service through our network of Buick dealers.
Buick Premium Roadside Assistance provides an
extra measure of convenience and security.
Buick’s Roadside Assistance toll-free number is staffed
by a team of technically trained advisors, who are
available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest Buick
dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
Fuel delivery
Lock-out service (identication required)
Tow to nearest dealership for warranty service
Change aat tire
Jump startsWe have quick, easy access to telephone numbers of
the following additional services depending on your
needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police,re department or hospitals
In many instances, mechanical failures are covered
under Buick’s comprehensive warranty. However, when
other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identication Number (VIN)
Vehicle license plate number
7-6
2003 - Regal OM