2002 TOYOTA PRIUS service

Safety Precautions
Your Toyota Prius has both high-voltage DC and AC systems as well as a 12-volt
system. Both DC and AC high voltage are very dangerous and can cause personal
injury, severe burns, electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage
parts. Do not touch or attempt to remove orreplace any high-voltage (orange-
colored) wiring and connectors. Do not touch the service plug located in the
driver’s side trim of the trunk.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts
such as the inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from
the hybrid vehicle battery as the resultof an accident. If potassium hydroxide
electrolyte gets on your skin or in your eyes, neutralize it immediately with a
saturated boric acid solution (ratio: 80 grams boric acid to two liters water).
Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.
Complimentary Maintenance
Toyota provides five complimentary maintenance services for your Prius, to be
performed at the first7,500-mile/6-month maintenance intervals. If you drive
your Prius under special operating conditions (see page 15), you are responsible
for the cost of additional required maintenance.
To obtain your complimentary maintenance services, take your vehicle to an
authorized Prius dealership. To locate your nearest authorized Prius dealership,
contact the Toyota Customer Assistance Center at (800) 331-4331 or log on to
www.toyota.com/prius.

i
egular maintenance is essential to obtaining the highest level of perfor-
mance from your Toyota. It can also enhance your vehicle’s resale value.
This booklet is designed to help you make sure your vehicle receives
proper and timely maintenance. It includes factory-recommended mainte-
nance guidelines along with information on the extensive maintenance and
repair support available through Toyota and your dealership.
With proper maintenance and care, yourvehicle will run better, last longer
and deliver more economical performance. Follow the recommendations in
this
Scheduled Maintenance Guideand you’ll enjoy reliability and peace of
mind from your Toyota for many years to come.
Documenting Your Investment
To help you verify that you’ve invested in proper maintenance, each mainte-
nance log in this booklet includes space for your Toyota dealership to certify
that you obtained Genuine Toyota Service foryour vehicle. The dealership will
mark the dealer service verification area with the following stamp (which
may be customized with the dealership’s name):
Additional Maintenance
In addition to scheduled maintenance, your Toyota requires ongoing general
maintenance such as fluid checks and visual inspections. These procedures
are explained in the “Vehicle Maintenance and Care” section of the
Owner’s
Manual
. Be sure to perform these procedures regularly to ensure the most
trouble-free operation of your vehicle.
Your Passport to Performance
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Maintenance Records
Maintaining your vehicle according to the recommendations in this booklet is
required to ensure that your warranty coverage remains intact. You should keep
detailed records of vehicle maintenance, including date of service, mileage at
time of service and a description of service and/or parts installation performed.
The scheduled maintenance log in this booklet can help you document this
information. If you sell your vehicle, be sure to give your maintenance records to
the new owner.
Toyota will not deny a warranty claim solely because you do nothave records
to show that you maintained your vehicle. However, damage or failures caused
by lack of proper maintenance are not covered under warranty.
Maintenance Providers
Maintenance and repair services may be performed by you or by any automotive
service provider you choose. Toyota will not deny a warranty claim solely because
you used a service provider other than a Toyota dealership for maintenance and
repairs. However, damage or failures caused by improper maintenance or repairs
are not covered under warranty.
Dealer-Recommended Maintenance
Your dealer may recommend more frequent maintenance intervals or more
maintenance services than those listed in the scheduled maintenance log. These
additional services are not required to maintain your warranty coverage. Ask your
dealer for an explanation of any recommended maintenance not included in the
scheduled maintenance log.
For a complete description of Toyota warranty coverages, see the booklet
entitled
2002 Prius Owner’s Warranty Informationlocated in your vehicle’s
glove box.
Maintenance and Toyota Warranty Coverage

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Toyota Maintenance and Repair Support
Toyota Dealership Service
Toyota Express Lube
Genuine Toyota Parts and Accessories
Lifetime Guarantee Replacement Parts
Toyota Parts Centers
Collision Repair Parts
Do-It-Yourself Products
Toyota Service Manuals
Service Agreements
General Maintenance Information
Determining Your Vehicle’s Maintenance Needs
Explanation of Maintenance Items
Vehicle Identification
Scheduled Maintenance Log
2002 Prius
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Toyota Maintenance and Repair Support2
Toyota DealershipService
To ensure that your vehicle receives first-
quality service and factory-authorized
parts, Toyota recommends having main-
tenance performed by an authorized
Prius dealership.
Technicians at authorized Prius dealer-
ships are specially trained to maintain
and repair your vehicle. They stay cur-
rent on the latest service information
through Toyota technical bulletins, ser-
vicepublications and training courses. Many are also certified through the Toyota
Certification Program, which requires completion of Toyota’s specialized, state-
of-the-art training as well as rigorous exams through both Toyota and the
National Institute for Automotive Service Excellence (ASE). Feel free to ask any
authorized Prius dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your vehicle
when you take it to an authorized Prius dealership. Why trust your investment to
anything but a team of highly qualified specialists?
Technicians trained to service the Prius model may not be available at
every Toyota dealership. To locate your nearest authorized Prius dealership,
contact the Toyota Customer Assistance Center at (800) 331-4331 or log on
to www.toyota.com/prius.

Toyota Maintenance and Repair Support3
Toyota Express Lube
With Toyota Express Lube, you get the
convenience of a quick-lube shop and
the quality and expertise you count on
when you go to a Toyota dealership.
You also get the Express Lube guarantee:
in 29 minutes or less from the time
of write-up, a complete oil-and-filter
change using Genuine Toyota Parts
along with a multi-point inspection,
or the next one is free.
You never need an appointment to use Express Lube at a Toyota dealership.
You’ll be waited on promptly and your oil-and-filter change will be done while
you wait. Express Lube also delivers outstanding value, since the service is priced
very competitively with franchised quick-lube centers.
More than 625 Toyota dealerships now offer Express Lube service. Call (800) 331-4331
for the Express Lube location nearest you.

Toyota Maintenance and Repair Support4
Genuine Toyota Parts and Accessories
Genuine Toyota Parts
To safeguard the quality, reliability and value of your vehicle, Toyota recommends
using only Genuine Toyota Parts for maintenance and repairs. Like all Toyota
products, Genuine Toyota Parts are builtto the highest standards of quality and
performance. They are also designed to fit your vehicle’s exact specifications.
Your Toyota dealership maintains
an extensive inventory of Genuine
Toyota Parts to meet your vehicle
service needs. And because it
is linked electronically to Toyota’s
Parts Distribution Centers, the
dealership has quick access to any
parts it may not have in stock.
When installed by a Toyota dealership, Genuine Toyota Parts (with the exception
of batteries) are warranted for 12 months from date of installation, regardless
of mileage, or the remainder of any applicable New Vehicle Limited Warranty,
whichever provides greater coverage. Selected Toyota replacement parts are covered
by a lifetime warranty (see page 6). Non-Genuine Toyota Parts — and any damage
or failures resulting from their use — are not covered by any Toyota warranty.
Genuine Toyota Remanufactured Parts
Toyota also offers the highest level of quality, fit and performance in selected
remanufactured parts. These parts enable you to economically maintain and
repair your vehicle with Genuine Toyota quality. They also feature the same
warranty coverage as new Genuine Toyota Parts. Available parts range from
alternators to water pumps; ask yourToyota dealership for a complete list
of remanufactured product offerings.
For all your maintenance and repairneeds, insist on the quality and peace
of mind you only get with Genuine Toyota Parts.

Toyota Maintenance and Repair Support7
Toyota PartsCenters
If you plan to perform your own maintenance or repairs on your Toyota, be sure
to check out your nearby Toyota Parts Center (TPC). More than 535 Toyota dealer-
ships nowhave a TPC, which is an in-dealership parts store offering a wide
selection of automotive products. All TPCs feature a complete line of Genuine
Toyota maintenance parts and car-care products for do-it-yourselfers.
In addition to Toyota maintenance and repair products, TPCs offer free technical
advice to Toyota owners who want to service their own vehicles. You’ll also find
model-specific parts application guides and how-to brochures covering most
common maintenance jobs. Both are provided to customers free of charge.
Toyota Parts Centers are open during regular dealership hours; many also have
extended evening and weekend hours. If you’re a do-it-yourselfer, stop by and
experience the service, selection and value offered by your local TPC.