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Toyota Maintenance and Repair Support13
Service Agreements
Toyota’s vehicle service agreement is a contract that enhances in scope and/or
length of coverage the protection provided by the manufacturer’s original war-
ranty, or provides protection if the original warranty has expired. The agreement
provides for the repair or replacement of covered components thathave mechan-
ical failures, and protects you from increases in the cost of covered repairs. In
addition, many plans include benefits such as towing, substitute transportation
and travel protection with lodging and meals.
Because they are factory-backed, Toyota service agreements are accepted at all
Toyota dealerships in the United States and Canada. That means repairs are made
only by factory-trained technicians using Genuine Toyota Parts.
Toyota Financial Services offers several levels of service agreement coverage, each
with a variety of time and mileage options.
**Your Toyota dealer can help you
select the coverage that best meets your needs.
Vehicle service agreements are offered by Toyota Motor Insurance Services, Inc., dba Toyota Motor
Services Company in certain states. In Florida, offered by Toyota Motor Insurance Company.
Toyota Financial Services is a service mark of Toyota Motor Insurance Services, Inc.*
**
Page 18 of 44

General Maintenance Information14
Determining Your Vehicle’s Maintenance Needs
Determining the Proper Maintenance Interval
Depending on your circumstances, you should obtain maintenance for your
Toyota every 5,000 miles or every 7,500 miles. Follow these guidelines to
determine which interval to use.
5,000-Mile Intervals
Use 5,000-mile intervals if you primarily operate your vehicle under any of the
following conditions:
•Driving on unpaved or dusty roads.
•Repeated trips of less than five miles in temperatures below freezing.
7,500-Mile Intervals
Use 7,500-mile intervals if you primarily operate your vehicle under conditions
other than those listed above.
Following the Maintenance Log Charts
The scheduled maintenance log identifies the maintenance required at each
mileage interval and corresponding time interval based on mileage of 1,250
miles per month. If you drive more than 1,250 miles per month, you should
obtain maintenance at the indicated mileage interval rather than the indicated
time interval.
If you choose 5,000-mile intervals, follow the instructions below the light blue
bars, such as this one:
5,000 Miles or 4 Months
If you choose 7,500-mile intervals, follow the instructions below the dark blue
bars, such as this one:
7,500 Miles or 6 Months
At15,000-mile increments, the 5,000-mile and 7,500-mile intervals coincide.
Therefore, the colored bars appear together, as in this example:
15,000 Miles or 12 Months
15,000 Miles or 12 Months
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General Maintenance Information15
Determining Your Vehicle’s Maintenance Needs
Special Operating Conditions
In addition to standard maintenance items, the scheduled maintenance log
indicates services that should be performed on vehicles that are driven under
especially demanding conditions. Specific conditions require specific services,
as indicated below. The scheduled maintenance log indicates at which mileage/
time intervals each service should be performed.
You should perform these additional maintenance services if you drive primarily
under any of the conditions noted. If you drive only occasionally under these
conditions, it is not necessary to perform the additional services.
Driving on Rough, Muddy or Snow-Melted Roads
•Rotate tires
•Inspect ball joints and dust cover
•Inspect brake linings/drums and brake pads/discs
•Inspect drive shaft boots
•Inspect nuts and bolts on chassis and body
•Inspect steering linkage
Driving on Unpaved or Dusty Roads
•Inspect brake linings/drums and brake pads/discs
•Inspect or change engine air filter
•Replace air conditioning filter
Extensive Idling or Low-Speed Driving for Long Distances
•Inspect brake linings/drums and brake pads/discs
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General Maintenance Information16
Explanation of Maintenance Items
The following descriptions are provided to give you a better understanding of
the maintenance items that should be performed on your vehicle. The scheduled
maintenance log indicates at which mileage/time intervals each item should be
performed. Please note that many maintenance items should be performed only
by a qualified technician.
For further information on maintenance items you can perform yourself, see the
“Vehicle Maintenance and Care” and “Do-It-Yourself Maintenance” sections of
your
Owner’s Manual.
WARNING:Battery posts, terminals and related accessories contain lead and
lead compounds, chemicals known to the State of California to cause cancer
and reproductive harm.
Wash hands after handling.
ALSO:See safety precautions on the inside front cover of this booklet
pertaining to your vehicle’s electrical and battery systems.
Air Conditioning Filter
Replace every 22,500 miles/18 months or as directed for special operating
conditions. Refer to the
Owner’s Manualforservice details.
Automatic Transmission Fluid or Manual Transmission Oil
Replace at specified intervals. When performing inspections, check each com-
ponent for signs of leakage. If you discover any leakage, have it repaired by a
qualified technician immediately.
Ball Joints and Dust Covers
Check the suspension and steering linkage ball joints for looseness and damage.
Check all dust covers for deterioration and damage. Replace any deteriorated or
damaged parts. A qualified technician should perform these operations.
Brake Lines and Hoses
Visually inspect for proper installation. Checkforchafing, cracks, deterioration
and signs of leakage. Replace any deteriorated or damaged parts. A qualified
technician should perform these operations.
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General Maintenance Information17
Explanation of Maintenance Items
Brake Linings/Drums and Brake Pads/Discs
Check the brake linings (shoes) and drums for scoring, burning, fluid leakage,
broken parts and excessive wear. Check the pads for excessive wear and the
discs for runout, excessive wear and fluid leakage. Replace any deteriorated
or damaged parts. A qualified technician should perform these operations.
Differential Oil
Replace at specified intervals. When performing inspections, check each
component for signs of leakage. If you discover any leakage, have it repaired
by a qualified technician immediately.
Drive Belts
Inspect for cracks, excessive wear and oiliness. Check the belttension and adjust
if necessary. Replace the belts if they are damaged.
Drive Shaft Boots
Check the drive shaft boots and clamps forcracks, deterioration and damage.
Replace any deteriorated or damaged parts and, if necessary, repack the grease.
Aqualified technician should perform these operations.
Engine Air Filter
Replace at specified intervals. When performing inspections, check for damage,
excessive wear and oiliness, and replace if necessary.
Engine Coolant
Drain and flush the cooling system and refill with an ethylene-glycol type
coolant. A qualified technician should perform this operation.
Engine Oil and Oil Filter
Replace the oil filter and drain and refill the engine oil. For recommended oil
grade and viscosity, refer to the
Owner’s Manual.
Engine Valve Clearance
Inspect for excessive lifter noise and engine vibration and adjust if necessary.
Aqualified technician should perform this operation.
Exhaust Pipes and Mountings
Visually inspect the exhaust pipes, muffler and hangers for cracks, deterioration
and damage. Start the engine and listen carefully for any exhaust gas leakage.
Tighten connections or replace parts as necessary.
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General Maintenance Information18
Explanation of Maintenance Items
Fuel Lines and Connections, Fuel Tank Band and
Fuel Tank Vapor Vent System Hoses
Visually inspect for corrosion, damage, cracks and loose or leaking connections.
Tighten connections or replace parts as necessary.
Fuel Tank Cap Gasket
Visually inspect for cracks, deterioration and damage and replace if necessary.
Inverter Coolant
Drain and flush the cooling system with an ethylene-glycol type coolant. A qual-
ified technician should perform this operation.
Nuts and Bolts on Chassis and Body
Re-tighten the seat-mounting bolts and front/rear suspension member retaining
bolts to specified torque.
Spark Plugs
Replace at specified intervals. Install newplugs of the same type as originally
equipped. A qualified technician should perform this operation.
Steering Gear Box
Inspect for signs of leakage. If you discover any leakage, have it repaired imme-
diately by a qualified technician.
Steering Linkage and Boots
With the vehicle stopped, check for excessive freeplay in the steering wheel.
Inspect the linkage for bending and damage and the dust boots for deterioration,
cracks and damage. Replace any damaged parts. A qualified technician should
perform these operations.
Tire Rotation
Tires should be rotated according to the instructions in the Owner’s Manual.
When rotating tires, check for damage and uneven wear. Replace if necessary.
Page 23 of 44
General Maintenance Information19
Vehicle Identification
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
Vehicle Identification Number
Page 24 of 44

5,000-Mile Maintenance Intervals
7,500-Mile Maintenance IntervalsTo determine the appropriate maintenance
interval for your vehicle, see page 14.
Maintenance Log: 2002 Prius
7,500 Miles or 6 Months2
❑Replace engine oil and oil filter
❑Rotate tires
Dealer Service Verification:
Date:
Mileage:
5,000 Miles or 4 Months
❑Replace engine oil and oil filter
Additional Maintenance Items for Special
Operating Conditions:1
❑Inspect the following:__ Ball joints and dust covers
__ Brake linings/drums and brake pads/discs
__ Drive shaft boots
__ Engine air filter
__ Nuts and bolts on chassis and body
__ Steering linkage and boots
❑Rotate tires
10,000 Miles or 8 Months
❑Replace engine oil and oil filter
Additional Maintenance Items for Special
Operating Conditions:1
❑Inspect the following:__ Ball joints and dust covers
__ Brake linings/drums and brake pads/discs
__ Drive shaft boots
__ Engine air filter
__ Nuts and bolts on chassis and body
__ Steering linkage and boots
❑Replace air conditioning filter
❑Rotate tires
Dealer Service Verification:
Date: Mileage:
Scheduled Maintenance Log20
Dealer Service Verification:
Date: Mileage: