2002 PONTIAC GRAND PRIX instrument panel

6-61 Cleaning the Top of the Instrument Panel
Use only mild soap and water to clean the top surfaces
of the instrument panel. Sprays containing silicones or
waxes may cause annoying reflections in the windshield
and even make it difficult to see through the windshield
under certain conditions.
Cleaning Interior Plastic Components
Use only a mild soap and water solution on a soft
cloth or sponge. Commercial cleaners may affect the
surface finish.
Care of Safety Belts
Keep belts clean and dry.
CAUTION:
Do not bleach or dye safety belts. If you do, it
may severely weaken them. In a crash, they
might not be able to provide adequate protection.
Clean safety belts only with mild soap and
lukewarm water.
Cleaning Glass Surfaces
Glass should be cleaned often. GM Glass Cleaner or a
liquid household glass cleaner will remove normal
tobacco smoke and dust films on interior glass. See
ªAppearance Care and Materialsº in the Index.
NOTICE:
Don't use abrasive cleaners on glass, because they
may cause scratches. Avoid placing decals on the
inside rear window, since they may have to be
scraped off later. If abrasive cleaners are used on
the inside of the rear window, an electric
defogger element may be damaged. Any
temporary license should not be attached across
the defogger grid.

6-67
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on
a plate in the front corner of the instrument panel, on the
driver's side. You can see it if you look through the
windshield from outside your vehicle. The VIN also
appears on the Vehicle Certification and Service Parts
labels and the certificates of title and registration.
Engine Identification
The 8th character in your VIN is the engine code. This
code will help you identify your engine, specifications
and replacement parts.
Service Parts Identification Label
You'll find this label on the underside of your trunk lid.
It's very helpful if you ever need to order parts. On this
label is:

your VIN,

the model designation,

paint information and

a list of all production options and
special equipment.
Be sure that this label is not removed from the vehicle.

6-68
Electrical System
Add-On Electrical Equipment
NOTICE:
Don't add anything electrical to your vehicle
unless you check with your dealer first. Some
electrical equipment can damage your vehicle
and the damage wouldn't be covered by your
warranty. Some add
-on electrical equipment
can keep other components from working as
they should.
Your vehicle has an air bag system. Before attempting to
add anything electrical to your vehicle, see ªServicing
Your Air Bag
-Equipped Vehicleº in the Index.
Headlamp Wiring
The headlamp wiring is protected by a circuit breaker in
the instrument panel fuse block. An electrical overload
will cause the lamps to go on and off, or in some cases
to remain off. If this happens, have your headlamp
system checked right away.
Windshield Wipers
The windshield wiper motor is protected by a circuit
breaker and a fuse. If the motor overheats due to heavy
snow, etc., the wiper will stop until the motor cools.
If the overload is caused by some electrical problem,
have it fixed.

6-69 Power Windows and Other Power Options
Circuit breakers in the fuse panel protect the power
windows and other power accessories. When the current
load is too heavy, the circuit breaker opens and closes,
protecting the circuit until the problem is fixed.
Fuses and Circuit Breakers
The wiring circuits in your vehicle are protected from
short circuits by a combination of fuses, circuit breakers
and fusible thermal links in the wiring itself. This
greatly reduces the chance of fires caused by
electrical problems.
Look at the silver
-colored band inside the fuse. If the
band is broken or melted, replace the fuse. Be sure you
replace a bad fuse with a new one of the identical size
and rating. Spare fuses are located in the instrument
panel. See ªUnderhood Fuse Blockº in the Index.Instrument Panel Fuse Block
Some fuses are in a fuse block located inside of the
glove box behind a small bin on the right side. To open,
pull the cover out. The fuse block is inside. On the back
edge of this cover is a fuse puller and a fuse usage chart.
To use the fuse puller, place the wide end of the fuse
puller over the plastic end of the fuse. Squeeze the ends
over the fuse and pull it out.
To reinstall the bin, position the lower end and turn
the top into position. Press on the sides until it snaps
into place.

8-4
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting Pontiac, please remember that
your concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.
STEP THREE -- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you should
file with the GM/BBB Auto Line Program to enforce
any additional rights you may have. Canadian owners
refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.