2002 Mercury Mountaineer ECU

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer assistance
296

Vehicle Security
Styled wheel locks
Vehicle security systems
Comfort and convenience
Cargo net
Cargo organizer
Cargo shade
Cargo tray
Engine block heaters
Home link visor
Tire step
Travel equipment
Ash cup
Cargo organizer
Cargo tray
Cellular phone holder
Daytime running lamps
Dog guard
Engine block heater
Factory luggage rack adaptors (bike and ski)
First aid kit
Fog lamps
Highway safety kit
Hitch step
Interior mirror, electrochromic with compass (with and without
temperature display)
Luggage/Cargo basket
Moon roof deflector
Original equipment luggage rack cross bars
Raised cross-bars (for luggage rack rails)
Remote start systems
Customer assistance
299

Running boards
Scuff plates
Seatback storage
Smoker’s package
Soft luggage cover
Tire step
Trailer hitch (Class III)
Trailer hitch bars and balls
Trailer hitch mounted bike carrier
Trailer hitch receiver cover
Trailer hitch wiring adaptor
Vehicle security systems
Wheel locks
Protection and appearance equipment
Air bag anti-theft locks
All-weather floor mats
Cargo liners, interior
Carpet floor mats
Door edge guards
Front end covers (full and sport)
Front hood deflectors
Full vehicle cover
Locking gas cap
Molded splash guards
Rear-air deflector
Side window air deflectors
Skid plates
Tow hooks
Universal floor mats
Customer assistance
300

Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
302

fluid,checking and adding ....246
fluid, refill capacity ................282
fluid, specifications .........285, 287
Power Windows ...........................93
Preparing to drive your
vehicle ........................................180
R
Radio ......................................54, 63
Radio reception .....................76–77
Rear window defroster ...............53
Relays ................................206, 214
Remote entry system .......101, 103
illuminated entry ....................106
locking/unlocking
doors ................................102, 113
opening the trunk ...................103
panic alarm .............................103
replacement/additional
transmitters .............................105
replacing the batteries ...........104
Reverse sensing system .............33
Roadside assistance ..................204
Roof rack ...................................202
S
Safety belts (see Safety
restraints) ....13, 133, 135–138, 142
Safety Canopy ...................154–155
Safety defects, reporting ..........303
Safety restraints .......133, 135–138,
141–142
belt minder .............................143
cleaning the safety belts ........149
extension assembly ................142
for adults .........................136–138for children .............................158
lap belt ....................................139
warning light and
chime ...........................10, 13, 143
Safety seats for children ..........161
Seat belts (see Safety
restraints) ..................................133
Seats ..........................................120
child safety seats ....................161
heated ......................................124
memory seat ...................103, 123
SecuriLock passive anti-theft
system ................................116–118
Servicing your vehicle ..............229
Snowplowing .................................3
Spark plugs, specifications ......282,
287
Special notice ................................3
ambulance conversions ..............3
utility-type vehicles ....................3
Specification chart,
lubricants ...........................285, 287
Speed control ..............................78
Speedometer ...............................14
Starting your vehicle ........169, 171
jump starting ..........................222
Steering wheel
controls ..........................78, 82, 84
tilting .........................................82
T
Tachometer .................................16
Tire warning ..............................255
Tires ...................216, 251–253, 255
changing ..........................216, 218
checking the pressure ............253
Index
309