2002 Mercury Mountaineer maintenance

Ford, Lincoln and Mercury car care products
Your Ford, Lincoln or Mercury dealer has many quality products available
to clean your vehicle and protect its finishes. These quality products
have been specifically engineered to fulfill your automotive needs; they
are custom designed to complement the style and appearance of your
vehicle. Each product is made from high quality materials that meet or
exceed rigid specifications. For best results, use the following products
or products of equivalent quality:
Motorcraft Custom Clearcoat Polish (ZC–8–A)
Ford Custom Vinyl Protectant* (not available in Canada)
(F2AZ—19530–A)
Motorcraft Vinyl Cleaner (Canada only) (CXC-93)
Motorcraft Vinyl Conditioner (Canada only) (CXC-94)
Motorcraft Deluxe Leather and Vinyl Cleaner (not available in Canada)
(ZC-11–A)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada) (B7A-19520–AA)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
(E8AZ-19523–AA)
Motorcraft Custom Bright Metal Cleaner (ZC-15)
Motorcraft Wheel and Tire Cleaner (ZC-37–A)
Motorcraft Dash and Vinyl Cleaner (ZC-38–A)
Motorcraft Car Care Kit (ZC-26)
Ford Premium Car Wash Concentrate (F2SZ-19523–WC)
Motorcraft Carlite Glass Cleaner (Canada only) (CXC-100)
Motorcraft Spot and Stain Remover (ZC-14)
Motorcraft Tire Detailer (ZC-28)
Motorcraft Triple Clean (ZC-13)
Motorcraft Ultra-Clear Spray Glass Cleaner (not available in Canada)
(ZC-23)
Motorcraft Engine Shampoo and Degreaser (ZC-20)
* May be sold with the Motorcraft name
Maintenance and care
281

Fluid Ford Part
NameApplication Capacity
Rear axle
lubricantMotorcraft SAE
80W-90
Premium Rear
Axle LubricantRefer to
Footnote 42.9-3.1L (5.5-5.8
pints)
Motorcraft SAE
75W-140 High
Performance
Synthetic Rear
Axle LubricantRefer to
Footnote 5
Windshield
washer fluidMotorcraft
Premium
Windshield
Washer
ConcentrateAll vehicles 4.0L (4.2
quarts)
1Ensure the correct automatic transmission fluid is used. MERCONand
MERCONV are not interchangeable. DO NOT mix MERCONand
MERCONV. Refer to your scheduled maintenance guide to determine
the correct service interval.
2Indicates only approximate dry-fill capacity. Some applications may vary
based on cooler size and if equipped with an in-tank cooler. The amount
of transmission fluid and fluid level should be checked by a qualified
technician.
3Add the coolant type originally equipped in your vehicle.
4All rear axles are filled with Motorcraft SAE 75W-140 High Performance
Synthetic Rear Axle Lubricant, part number XY—75W140–QL or
equivalent meeting Ford Specification WSL-M2C192–A.
5Limited Slip differentials must add 118ml (4oz) of additive Friction
Modifier XL—3 or equivalent meeting Ford Specification EST-M2C118–A
to the rear axle whenever the axle has been serviced.
Capacities and specifications
284

1Ensure the correct automatic transmission fluid is used. MERCONand
MERCONV are not interchangeable. DO NOT mix MERCONand
MERCONV. Refer to your scheduled maintenance guide to determine
the correct service interval.
2Limited-slip differentials must add 118 ml (4 oz) of Additive Friction
Modifier XL—3 or equivalent meeting Ford specification EST-M2C118–A
to the rear axle whenever the axle has been serviced.
ENGINE DATA
Engine 4.0L SOHC V6 engine 4.6L V8 engine
Cubic inches 245 281
Required fuel 87 octane 87 octane
Firing order 1-4-2-5-3-6 1-3-7-2-6-5-4-8
Spark plug gap 1.3-1.4 mm (0.052-0.056
inch)1.3-1.4 mm
(0.052-0.056 inch)
Ignition system EDIS EDIS
Compression ratio 9.7:1 9.4:1
VEHICLE DIMENSIONS
Vehicle dimensions mm (in)
(1) Overall length 4846 (190.7)
(2) Overall width 1832 (72.1)
(3) Maximum height* 1830 (72.0)
(4) Wheelbase 2889 (113.7)
(5) Track width, front 1547 (60.9)
(5) Track width, rear 1554 (61.2)
* P245/65R17 tire with roof rack
Capacities and specifications
287

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center.
Customer assistance
291

THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer assistance
294

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer assistance
295

A
ABS(see Brakes) .....................174
Accessory delay ..........................94
Air bag supplemental restraint
system ........................149–150, 154
and child safety seats ............152
description ......................150, 154
disposal ....................................157
driver air bag ..................152, 155
indicator light ...........10, 154, 157
operation .........................152, 155
passenger air bag ...........152, 155
Air cleaner filter .......................282
Air conditioning ..........................36
automatic temperature
control system ..........................40
auxiliary heater and air
conditioner ................................49
rear seat controls .....................51
All Wheel Drive (AWD),
driving off road .........................186
Ambulance packages ....................3
Antifreeze (see Engine
coolant) .....................................240
Anti-lock brake system
(see Brakes) ......................174–175
Anti-theft system ......................113
arming the system ..................114
disarming a triggered
system .....................................115
Audio system (see Radio) ...54, 63
Automatic transmission
driving an automatic
overdrive .................................183
fluid, adding ............................247
fluid, checking ........................247
fluid, refill capacities ..............282fluid, specification ..................287
Auxiliary power point .................98
Axle
lubricant specifications ..285, 287
refill capacities ........................282
B
Battery .......................................248
acid, treating emergencies .....248
charging system warning
light ............................................12
jumping a disabled battery ....222
maintenance-free ....................248
replacement, specifications ...282
servicing ..................................248
voltage gauge ............................16
BeltMinder .................................143
Brakes ........................................174
anti-lock ...........................174–175
anti-lock brake system (ABS)
warning light .....................11, 175
brake warning light ..................10
fluid, checking and adding ....239
fluid, refill capacities ..............282
fluid, specifications .........285, 287
lubricant specifications ..285, 287
parking ....................................176
pedals (see Power adjustable
foot pedals) ...............................33
shift interlock ..........................181
Break-in period .............................3
Bulbs ..........................................268
C
Capacities for refilling fluids ....282
Cargo cover ...............................100
CD-single premium .....................54
Certification Label ....................289
Index
304

GAWR (Gross Axle Weight
Rating) .......................................194
calculating ...............................196
definition .................................194
driving with a heavy load ......194
location ....................................194
GVWR (Gross Vehicle Weight
Rating) .......................................194
calculating .......................194, 196
definition .................................194
driving with a heavy load ......194
location ....................................194
H
Hazard flashers .........................205
Head restraints .................120, 125
Headlamps ...................................31
aiming ......................................274
autolamp system .......................33
bulb specifications ..................273
daytime running lights .............31
flash to pass ..............................32
high beam ...........................12, 32
replacing bulbs .......................268
turning on and off ....................31
warning chime ..........................13
Heating ........................................36
heating and air conditioning
system .......................................36
rear seat controls .....................51
HomeLink universal
transceiver (see Garage door
opener) ...................... 88–89, 91–92
Hood ..........................................230
I
Ignition .................................78, 287Infant seats
(see Safety seats) .....................161
Inspection/maintenance (I/M)
testing ........................................267
Instrument panel
cleaning ...................................279
cluster ..........................................8
lighting up panel and
interior .......................................32
location of components ..............8
J
Jack ....................................216–217
positioning .......................216, 218
storage .....................216–217, 221
Jump-starting your vehicle ......222
K
Keyless entry system ...............107
autolock ...................................111
keypad .....................................107
locking and unlocking doors ..110
programming entry code .......108
Keys ...................................116–118
key in ignition chime ...............13
positions of the ignition ...........78
L
Lamps
autolamp system .......................33
bulb replacement
specifications chart ................273
cargo lamps ...............................32
daytime running light ...............31
fog lamps ...................................31
headlamps .................................31
headlamps, flash to pass ..........32
instrument panel, dimming .....32
Index
307