2002 MERCEDES-BENZ G500 phone

194 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The Tele Aid system is available if:
•it has been activated and is operational. Activation
requires a subscription for monitoring services and
cellular air time
•the relevant cellular phone network and GPS signals
are available and pass the information on to the
response center.
Note:
Location of the vehicle on a map is possible if the
vehicle is able to receive signals from the GPS satellite
network and pass the information on to the response
center.
Wa r n i n g !
If the indicator lamp in the “SOS” button is
illuminated continuously and there was no voice
connection to the Response Center established,
then the Tele Aid system could not initiate an
emergency call (e.g. the relevant cellular phone
network is not available). The message
“EMERGENCY CALL – CALL FAILED” appears in
the multifunction display for approx. 10 seconds.Should this occur, assistance must be summoned
by other means.
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197 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 192 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Light Truck Center or Mercedes-Benz USA products and
services is available to you.
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
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198 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approx. 10 seconds
during the system self-check after turning electronic
key in starter switch to position 2 (together with the
“SOS” button and the Roadside Assistance button).
See system self-check on page 192 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “info – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Light Truck
Center and have the system checked or contact the
Response Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possible.
Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
customer information is not available, the operator may
need to retransmit.
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199 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index During this time you will hear a chirp and voice contact
will be interrupted. Voice contact will resume once the
retransmission is completed. Once a call is concluded, a
chirp will be heard and the appropriate indicator lamp
will stop flashing. The COMAND system operation will
resume.
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.
When a Tele Aid call has been initiated, the COMAND
system audio is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.
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200 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and no other key is available,
contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press tailgate lock for
minimum of 20 seconds until the “SOS” button is
flashing. The message “EMERGENCY CALL – CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The “SOS” button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
spe cialist will attempt to establis h voic e con tact wit h t he
vehicle occupants.
If the tailgate lock was pressed for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pressing the tailgate lock again.
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263 Contents - Instrument cluster display
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index
Instrument cluster displayMalfunction and indicator
lamps in the
instrument cluster ....................264
On-board diagnostic system .........265
Check engine malfunction
indicator lamp .............................265
Brake warning lamp ..................266
Supplemental restraint system
(SRS) indicator lamp ..................267
Fuel reserve warning .................268
ABS malfunction
indicator lamp .............................269
Electronic stability program
(ESP) — warning lamp ...............270
Seat belt nonusage
warning lamp .............................270
Malfunction and indicator lamp
in the center console ................ 271
AIRBAG OFF indicator lamp ..... 271Malfunction and warning
messages in the
multifunction display .............. 272
DISPLAY DEFECTIVE
(engine control unit) ................. 273
DISPLAY DEFECTIVE
(several systems) ....................... 273
BATTERY / ALTERNATOR ........274
ANTILOCK BRAKE SYSTEM .... 275
BRAKE ASSIST ............................276
BRAKE PAD WEAR .................... 277
BRAKE FLUID ............................ 277
PARKING BRAKE ....................... 278
SEAT BELT SYSTEM .................. 278
ELEC. STABIL. PROG.
(Electronic stability program) . 279
COOLANT
(coolant level) ............................. 280
COOLANT
(coolant temperature) ............... 281
ENGINE OIL LEVEL ................... 282LIGHTING SYSTEM ....................283
LIGHT SENSOR ...........................285
DOOR ...........................................285
TRUNK OPEN .............................286
HOOD ...........................................286
TELEPHONE – FUNCTION .......287
TELE AID .....................................287
WASHER FLUID .........................288
RESTRAINT SYSTEM .................289
KEY ...............................................289
FUEL RESERVE ..........................290
UNDERVOLTAGE ........................290
ELECTRONIC BRAKE BOOSTER
(EBB) ............................................ 291
ENGINE AIR FILTER .................. 291
TC SHIFT ....................................292
TC SHIFT CONDITIONS ............292
TC IN NEUTRAL .........................293
TRANSFER CASE .......................293
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287 Malfunction and warning messages
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index TELEPHONE – FUNCTION
* C = Category, see page 272.The display appears if button í or ì on the
multifunction steering wheel is pressed and the vehicle
is not equipped with a telephone.TELE AID
* C = Category, see page 272.
1 The Tele Aid system consists of three types of response; automatic
and manual emergency, roadside assistance and information. With
this message displayed, one or more functions may not be
available.
See page 192 for notes on the Tele Aid.If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.
Line 1 Line 2 C*
FUNCTION NOT AVAILABLE! 3
Line 1 Line 2 C*
TE L E A I D V I S I T WO R KS H O P !
1
1
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304 Engine compartment
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hintsCar care Index
Checking engine oil level
1Oil filler cap
2Oil dipstick
To check the engine oil level, park vehicle on level
ground, with engine at normal operational temperature.
Check engine oil level approximately 5 minutes after
stopping the engine, allowing for the oil to return to the
oil pan.Wipe oil dipstick clean prior to checking the engine oil
level. Fully insert dipstick in tube, and remove after
three seconds to obtain accurate reading.
Oil level must be between the
lower (min) and upper (max) mark of
the dipstick.
Fil l q u a n t it y b e twe e n up p e r a n d l owe r d ip stick m a r k in g ,
the level is approximately 2.1 US qt (2.0 l).
Do not overfill the engine.
Excessive oil must be drained
or siphoned. It could cause damage to engine and
catalytic converter not covered by the Mercedes-Benz
Limited Warranty.
See malfunction and warning messages on page 282 if
an engine oil level display appears on the multifunction
indicator when the engine is running.
Note:
See page 127 for engine oil level indicator.
The oil dipstick tube allows for draining of oil by using a
suction device.
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