221 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 216 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava i l ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
J_OM_215.book Seite 221 Mittwoch, 30. Mai 2001 2:01 14
222 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approx. 10 seconds
during the system self-check after turning electronic
key in starter switch to position 2 (together with the
“SOS” button and the Roadside Assistance button).
See system self-check on page 216 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “info – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.
Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
customer information is not available, the operator may
need to retransmit.
J_OM_215.book Seite 222 Mittwoch, 30. Mai 2001 2:01 14
223 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index During this time you will hear a chirp and voice contact
will be interrupted. Voice contact will resume once the
retransmission is completed. Once a call is concluded, a
chirp will be heard and the appropriate indicator lamp
will stop flashing. The COMAND system operation will
resume.
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.
When a Tele Aid call has been initiated, the COMAND
system audio is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.
J_OM_215.book Seite 223 Mittwoch, 30. Mai 2001 2:01 14
237 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Maneuvering
To maneuver in tight areas, e.g. when pulling into a
parking space, control the vehicle speed by gradually
releasing the brakes. Accelerate gently and never
abruptly step on the accelerator.
To rock a vehicle out of soft ground (mud or snow),
alternately shift from forward to reverse, while applying
slight partial throttle.Rocking a vehicle free in this manner may cause the
ABS or traction system malfunction indicator lamp to
come on. Turn off and restart the engine to clear the
malfunction indication.
Wa r n i n g !
Getting out of your vehicle with the selector lever
not fully engaged in position “P” is dangerous.
A ls o, w hen pa rked on a n in c li ne, pos i tion “P” a lon e
may not prevent your vehicle from moving,
possibly hitting people or objects.Always set the parking brake in addition to shifting
to position “P”, see page 244 for parking brake. When parked on an incline, also turn front wheel
against curb.Wa r n i n g !
When leaving the vehicle always remove the
electronic key from the starter switch, take the
KEYLESS-GO-card (if so equipped) with you and
lock the vehicle. Do not leave children unattended
in the vehicle, or with access to an unlocked
vehicle. Children could move the gear selector lever
from position “P”, which could result in an
accident or serious injury.
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240 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Briefly press selector lever in the “D +” direction:
The transmission will shift from the current gear range
to the next higher gear range. If the transmission is
already in gear range “D”, an additional upshift of one
gear is possible.
Press and hold selector lever in the “D +” direction:
The transmission will shift from the current gear
directly to gear range “D”.
Important!
With transmission in gear range “D”, “4” or “3”,
upshifting from 1st to 2nd to 3rd gear is delayed
depending on vehicle speed and engine temperature.
This allows the catalytic converter to heat up more
quickly to operating temperatures.
During the brief warm-up period this delayed upshift
and increased engine noise might be perceived as a malfunction. However, neither the engine nor
transmission are negatively affected by this mode of
operation.
The delayed upshift is effective with vehicle speeds
below 31 mph (50 km/h) at partial throttle and engine
temperatures below 95
°F (35
°C).
To avoid overrevving the engine when the selector lever
is m ove d to a lower gear range , t he tran smi ss ion will n ot
shift to a lower gear, if the engine’s revolutions per
minute limit would be exceeded. In this case there will
be no downshift, even when the vehicle speed reaches
the engine’s rpm limit of that gear, e.g. by applying the
service brakes.
To prevent the engine from laboring at low RPM when
driving uphill gradients or with your vehicle heavily
loaded, the automatic transmission will downshift when
necessary to maintain engine RPM within the best
torque range.
Wa r n i n g !
O n s l i p p e ry ro a d s u rfa c es , n eve r d ow n s h i f t i n o rd e r
to obtain braking action. This could result in drive
wheel slip and reduced vehicle control. Your
vehicle’s ABS will not prevent this type of loss of
control.
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247 Driving instructions
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index All checks and service work on the brake system should
be carried out by an authorized Mercedes-Benz Center.
Install only brake pads and brake fluid recommended by
Mercedes-Benz.Caution!
When driving down long and steep grades, relieve the
load on the brakes by shifting into a lower gear to use
the engine’s braking power. This helps prevent
overheating of the brakes and reduces brake pad wear.
After hard braking, it is advisable to drive on for some
time, rather than immediately parking, so the air stream
will cool down the brakes faster.
Driving off
Apply the service brakes to test them briefly after
driving off. Perform this procedure only when the road
is clear of other traffic.
Warm up the engine smoothly. Do not place full load on
the engine until the operating temperature has been
reached.
When starting off on a slippery surface, do not allow one
drive wheel to spin for an extended period with the ESP
switched off. Doing so may cause serious damage to the
drive train which is not covered by the Mercedes-Benz
Limited Warranty.
Wa r n i n g !
If other than recommended brake pads are
installed, or other than recommended brake fluid
is us ed, t he b ra ki ng properti es of the vehic l e c an be
degraded to an extent that safe braking is
substantially impaired. This could result in an
accident.
J_OM_215.book Seite 247 Mittwoch, 30. Mai 2001 2:01 14
248 Driving instructions
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Parking Important!
It is advisable to set the parking brake whenever
parking or leaving the vehicle. In addition, move
selector lever to position “P”.
When parking on hills, always set the parking brake.
Wa r n i n g !
To reduce the risk of personal injury as a result of
vehicle movement, before
turning off the engine
and leaving the vehicle always:
1. Keep right foot on service brake pedal.
2. Firmly depress parking brake pedal.
3. Move the selector lever to position “P”.
4. Slowly release service brake pedal.
5. Turn front wheels towards the road curb.
6. Turn the electronic key to starter switch
position 0 and remove, or press start-/stop
button (vehicles with KEYLESS-GO).
7. Take the electronic key and the KEYLESS-GO-
card (vehicles with KEYLESS-GO) and lock
vehicle when leaving.
J_OM_215.book Seite 248 Mittwoch, 30. Mai 2001 2:01 14
250 Driving instructions
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Aq uaplaning
Depending on the depth of the water layer on the road,
aquaplaning may occur, even at low speeds and with
new tires. Reduce vehicle speed, avoid track grooves in
the road and apply brakes cautiously in the rain.
Tire traction
The safe speed on a wet, snow covered or icy road is
always lower than on a dry road.
You should pay particular attention to the condition of
the road whenever the outside temperatures are close to
the freezing point.We recommend M+S rated radial-ply tires for the winter
season for all four wheels to insure normal balanced
handling characteristics. On packed snow, they can
reduce your stopping distance as compared with
summer tires. Stopping distance, however, is still
considerably greater than when the road is not snow or
ice covered.
Tire speed rating
CL 500 and CL 600:
Your vehicle is factory equipped with “H”-rated tires,
which have a speed rating of 130 mph (210 km/h).
Vehicles with Sport Package:
Your vehicle is factory equipped with “Y”-rated tires,
which have a speed rating of 188 mph (300 km / h).
An electronic speed limiter prevents your vehicle from
exceeding a speed of 130 mph (210 km/h).
Wa r n i n g !
If ice has formed on the road, tire traction will be
substantially reduced. Under such weather
conditions, drive, steer and brake with extreme
caution.
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