2002 MERCEDES-BENZ C320 Audio

238 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center.
For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•S ign an d Drive s erv ices : Ser vi ces such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
rec eive a n a utom at ic “SO S” si gna l a nd ca nn ot ma ke
voice contact with the vehicle occupants.
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239 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 234 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava i l ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
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241 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The COMAND system operation will resume
(only vehicles with COMAND).
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.
When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.
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389 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Index
AAdding engine oil .......................................................... 321
Airbags .............................................................................. 73
ANTILOCK BRAKE SYSTEM
Malfunction and warning message ........................ 297
Antilock brake system (ABS) ....................................... 276
Antitheft alarm system ................................................... 46
Ashtrays .......................................................................... 213
Audio system
Button and soft key operation ..................................176
Cassette mode ........................................................... 182
CD changer ................................................................ 187
CD mode ..................................................................... 186
Operating and display elements ............................. 174
Operating safety ........................................................ 173
Operation ....................................................................176
Operation Audio and telephone .............................. 173
Radio mode ................................................................ 179
Telephone operation ................................................. 190Audio systems ................................................................. 108
Cassette player .......................................................... 110
CD Player .................................................................... 109
Radio ........................................................................... 108
Automatic central locking .............................................. 40
Automatic climate control ............................................ 160
Activated charcoal filter ........................................... 168
Adjustable air outlets,
rear passenger compartment ............................. 172
Air recirculation ........................................................ 167
Air volume, manual .................................................. 165
Basic setting ............................................................... 164
Defrosting ................................................................... 166
Display and controls ................................................. 162
Dust filter ................................................................... 164
Economy mode .......................................................... 169
Front center console
storage compartment ventilation ....................... 171
Residual engine heat utilization ............................. 169
Special settings ......................................................... 165
Windows fogged up on the outside ........................ 166
Automatic transmission ................................................251
Fluid level .................................................................. 322
Transmission selector lever,
manually unlocking ............................................ 350
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395 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
RRadio
See Radio mode ......................................................... 179
Rain sensor ..................................................................... 149
Rear passenger compartment adjustable air outlets 172
Rear window defroster .................................................. 170
Rear window sunshade ................................................. 205
Removal and installation of front seat head restraints ...
55
Replacement keys
Obtaining ..................................................................... 29
Replacing bulbs .............................................................. 351
Replacing wiper blade insert .......................................362
Reporting Safety Defects ................................................ 15
REST .........................................................................159, 169
Roadside assistance call
See Tele Aid ............................................................... 234
Roof rack .........................................................................363SSeat belt nonusage warning system ............................. 64
Seat belts ........................................................................... 63
Fastening ...................................................................... 66
Operation ..................................................................... 67Unfastening .................................................................. 67
Warning lamp ........................................................... 292
Seat belts and integrated restraint system ..................63
Seats
Front seat adjustment ................................................ 49
Heated seat ................................................................... 58
Manual seat .................................................................. 52
Multicontour seat ........................................................57
Power seat ....................................................................50
Selective locking
See Central locking system ....................................... 31
Setting the audio volume .............................................. 136
Side impact airbags ......................................................... 76
Side marker lamp .......................................................... 355
Ski sack ........................................................................... 216
Sliding/pop-up roof ....................................................... 200
Opening and closing ...................................................35
Synchronizing .......................................................... 202
SOS-call
See Tele Aid .............................................................. 234
Spare wheel
bolts ............................................................................ 330
Spare wheel, vehicle tools, storage compartment .... 325
Split folding rear seat bench ........................................221
Standby bulb function .................................................. 356
Start lock-out .....................................................................30
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