2002 MERCEDES-BENZ C-CLASS steering wheel

233
Tele Aid
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
Notes:
The indicator lamp in the Roadside Assistance
button
 remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button ¡).
See system self-check on page 228 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button  is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ì button on the multifunction steering wheel. Information button ¡
Located below the center armrest cover is the
Information button
¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (s ubject to availability of
cellular and GPS signals).
A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava i l ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
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234
Tele Aid
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
Notes:
The indicator lamp in the Information button ¡
remains illuminated in red for approx. 10 seconds
during the system self-check after turning electronic
key in starter switch to position 2 (together with the
“SOS” button and the Roadside Assistance button ).
See system self-check on page 228 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information button ¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ì button on the multifunction steering wheel. Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call.
Visit your Mercedes-Benz Center and have the system
checked or contact the Response Center at 1-800-756-
9018 (in the USA) or 1-888-923-8367 (in Canada) as
soon as possible.
Upgrade Signals
Tele Aid system processes calls using the following
priority.
• Automatic emergency – First priority
• Manual emergency – Second priority
• Roadside assistance – Third priority
• Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (altern ating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
Customer information is not available, the operator may
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235
Tele Aid
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The COMAND system operation will resume
(only vehicles with COMAND).
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing
ìbutton on the multifunction steering
wheel.
When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.
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240
Starter switch
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
Starter switch
0 The electronic key can be withdrawn in this position
only. The steering is locked when the electronic key
is removed from the starter switch. If necessary,
move steering wheel slightly to allow the locking
mechanism to engage.
In vehicles with automatic transmission, the
electronic key can be removed only with the selector
lever in position “P”. After removing the electronic key or with the electronic key in starter switch
position 0 or 1 the selector lever is locked in
position “P”.
1 Most electrical consumers can be operated. For
detailed information see respective subjects.
2 Driving position.
Gear selector lever is unlocked.
To move the selector lever out of position “P” firmly
depress the service brake pedal.
3 Starting position.
See page 242 for instructions on starting and turning off
the engine.
Wa r n i n g !
When leaving the vehicle always remove the
electronic key from the starter switch, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Unsupervised use of vehicle equipment may cause
serious personal injury.
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245
Manual transmission
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
Wa r n i n g !
For vehicles equipped with a manual transmission,
getting out of your vehicle with the gearshift lever
not engaged in 1st or reverse gear and parking
brake engaged is dangerous.
Also, when parked on an incline, an engaged 1st or
reverse gear alone may not prevent your vehicle
from moving, possibly hitting people or objects.Always set the parking brake in addition to
engaging 1st or reverse gear, see page 256 for
parking brake. When parked on an incline, also turn front wheel
towards the road curb.When leaving the vehicle always remove the key
from the steering lock, and lock the vehicle. Do not
leave children unattended in the vehicle, or with
access to an unlocked vehicle. Children could move
the gearshift lever, which could result in an
accident or serious injury.
Wa r n i n g !
On slippery road surfaces as well as high engine
speeds, never downshift in order to obtain braking
action. This could result in drive wheel slip and
reduced vehicle control. Your vehicle’s ABS will not
prevent this type of loss of control.
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248
Automatic transmission
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Maneuvering
To maneuver in tight areas, e.g. when pulling into a
parking space, control the vehicle speed by gradually
releasing the brakes. Accelerate gently and never
abruptly step on the accelerator.
To rock a vehicle out of soft ground (mud or snow),
alternately shift from forward to reverse, while applying
slight partial throttle. Rocking a vehicle free in this manner may cause the
ABS or traction system malfunction indicator lamp to
come on. Turn off and restart the engine to clear the
malfunction indication.
Wa r n i n g !
Getting out of your vehicle with the selector lever
not fully engaged in position “P” is dangerous.
Also, when parked on an incline, position “P” alone
may not prevent your vehicle from moving,
possibly hitting people or objects.Always set the parking brake in addition to shifting
to position “P”, see page 256 for parking brake. When parked on an incline, also turn front wheel
towards the road curb.When leaving the vehicle always remove the key
from the steering lock, and lock the vehicle. Do not
leave children unattended in the vehicle, or with
access to an unlocked vehicle. Children could move
the selector lever from position“P”, which could
result in an accident or serious injury.
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272
Driving systems
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
Antilock brake system (ABS)
Important!
The ABS improves steering control of the vehicle during
hard braking maneuvers.
The ABS prevents the wheels from locking up above a
vehicle speed of approximately 5 mph (8 km / h)
independent of road surface conditions. At the instant one of the wheels is about to lock up, a
slight pulsation can be felt in the brake pedal,
indicating that the ABS is in the regulating mode. Keep
firm and steady pressure on the brake pedal while
experiencing the pulsation.
Continuous steady brake pedal pressure results in
applying the advantages of the ABS, namely braking
power and ability to steer the vehicle.
In the case of an emergency brake maneuver keep
continuous full pressure on the brake pedal. In this
manner only can the ABS be most effective.
On slippery road surfaces, the ABS will respond even
with light brake pedal pressure because of the
increased likelihood of locking wheels. The pulsating
brake pedal can be an indication of hazardous road
conditions and functions as a reminder to take extra
care while driving.
Wa r n i n g !
Do not pump the brake pedal, rather use firm,
steady brake pedal pressure. Pumping the brake
pedal defeats the purpose for ABS and significantly
reduces braking effectiveness.
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274
Driving systems
Te ch n i c a l
data
Instruments
and controls Operation
DrivingInstrument
cluster display Practical hints Car care Index
Electronic stability program (ESP)
The ESP enhances directional control and reduces
driving wheel spin of the vehicle under various driving
conditions.
Over/understeering of the vehicle is counteracted by
applying brakes to the appropriate wheel to create a
countervailing vehicle movement. Engine torque is also
limited. The ESP warning lamp, located in the
speedometer dial, starts to flash when ESP is in
operation. Important!
If the ESP warning lamp
v flashes:
• During take-off apply as little throttle as possible.
• While driving ease up on the accelerator.
• Adapt your speed and driving to the prevailing road
conditions.
• Do not switch off the ESP.
Caution!
If the vehicle is towed with the front axle raised (see
page 341, “Towing the vehicle”), the engine must be
shut off (electronic key in starter switch position 0 or 1).
Otherwise, the ESP will immediately be engaged and
will apply the rear wheel brakes.
Wa r n i n g !
ESP cannot prevent the natural laws of physics
from acting on the vehicle, nor can it increase the
traction afforded. The ESP cannot prevent
accidents, including those resulting from excessive
speed in turns, or aquaplaning. Only a safe,
attentive, and skillful driver can prevent accidents.
The capabilities of an ESP equipped vehicle must
never be exploited in a reckless or dangerous
manner which could jeopardize the user’s safety or
the safety of others.
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