2002 MAZDA MODEL MPV phone

3-27
Knowing Your Mazda
Form No. 8Q44-EA-01K
Security System
The optional immobilizer system allows
the engine to start only with a key the
system recognizes.
If someone attempts to start the engine
with an unrecognized key, the engine will
not start, thereby helping to prevent the
theft of your vehicle.

Immobilizer System Warning
Light
If the immobilizer system is working
properly, the light will come on when the
ignition switch is turned to the ON or
START position. The light will go out
when confirmation by the immobilizer
system is completed.
If the light flashes rapidly, fails to come
on, or comes on and stays on, it indicates
a system malfunction. If any of these
occur, contact an Authorized Mazda
Dealer as soon as possible.Immobilizer System
Changes or modifications not
expressly approved by Mazda could
void the user’s authority to operate the
equipment.
NOTE
This device complies with part 15 of
the FCC Rules and with RSS-210 of
Industry Canada. Operation is subject
to the following two conditions: (1)
This device may not cause harmful
interference, and (2) this device must
accept any interference received,
including interference that may cause
undesired operation. (Outside
transmissions may momentarily
interfere with the device’s operation.)
CAUTION
NOTE
•If the warning light comes on and
stays on when the ignition switch is
turned to the ON position, the
engine will not start.
•Signals from a TV or radio station,
or from a transceiver or a mobile
telephone, could interfere with your
immobilizer system. If you are
using the proper key and your
engine fails to start, check the
warning light. If it is flashing,
remove the ignition key and wait 2
seconds or more, then reinsert it and
try starting the engine again. If it
doesn’t start after 3 or more tries,
contact an Authorized Mazda
Dealer.
•If the warning light flashes
continuously while you are driving,
don’t shut off the engine. Go to an
Authorized Mazda Dealer and have
it checked. If you shut off the
engine while the light is flashing
you won’t be able to restart it.
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9-1
Form No. 8Q44-EA-01K
9Customer Information
Important consumer information including warranties and add-on equipment.
Customer Assistance
................................................................... 9- 2
Customer Assistance (U.S.A.) ................................................. 9- 2
Customer Assistance (Canada) ................................................ 9- 3
Customer Assistance (Puerto Rico) ......................................... 9- 6
Mazda Importer/Distributors
.................................................... 9- 7
Importer/Distributor ................................................................ 9- 7
Distributor in Each Area .......................................................... 9- 7
Warranty
...................................................................................... 9- 8
Warranties for Your Mazda ...................................................... 9- 8
Outside the United States and Canada .................................... 9- 9
Registering Your Vehicle in A Foreign Country
(Except United States and Canada) ......................................... 9-10
Add-On Non-Genuine Parts and Accessories ......................... 9-11
Cell Phones .............................................................................. 9-12
Uniform Tire Quality Grading System (UTQGS)
.................... 9-13
Uniform Tire Quality Grading System (UTQGS) ................... 9-13
Reporting Safety Defects
............................................................ 9-15
Reporting Safety Defects ......................................................... 9-15
Service Publications
.................................................................... 9-16
Service Publications ................................................................ 9-16
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9-2
Customer Information
Form No. 8Q44-EA-01K
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations’ Customer Assistance Center toll-
free at:1 (800) 222-5500.
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:
This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance (U.S.A.)
REGIONAL OFFICE AREAS COVERED
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734All states
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Customer Information
Customer Assistance
Form No. 8Q44-EA-01K

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1 Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2 Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).

STEP 3 Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Assistance (Canada)
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9-4
Customer Information
Customer Assistance
Form No. 8Q44-EA-01K
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685
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9-6
Customer Information
Customer Assistance
Form No. 8Q44-EA-01K
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
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9-11
Customer Information
Wa r r a n t y
Form No. 8Q44-EA-01K
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by the Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle’s performance or safety system; the Mazda warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Add-On Non-Genuine Parts and Accessories
Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle’s performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.
Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems.
WARNING
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9-12
Customer Information
Wa r r a n t y
Form No. 8Q44-EA-01K
Cell Phones
Use of Cell Phones and Other Devices by Driver:
Although not Mazda products, use of any electrical devices such as cell phones,
computers, portable radios, vehicle navigation or other devices by the driver while the
vehicle is moving is dangerous. Dialing a number on a cell phone while driving also
ties-up the driver’s hands. Use of these devices will cause the driver to be distracted
and could lead to a serious accident. If a passenger is unable to use the device, pull off
the right-of-way to a safe area before use. If use of a cell phone is necessary despite
this warning, use a hands-free system to at least leave the hands free to drive the
vehicle. Never use a cell phone or other electrical device while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
WARNING
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