2002 MAZDA MODEL MILLENIA service

9-3
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1 Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2 Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).
Customer Assistance (Canada)
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9-4
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F

STEP 3 Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
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9-5
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685

Regional Offices
Provincial Administrators may be reached locally as listed below:
Province/Territory CAMVAP Number
British Columbia & Yukon Territories (604) 681-0312
Alberta & Northwest Territories (403) 426-0650
Saskatchewan (306) 352-9259
Manitoba (204) 942-7166
Ontario (416) 596-8824
Atlantic Canada (902) 422-5413
Quebec (418) 649-1330
REGIONAL OFFICES AREAS COVERED
M AZDA C ANA DA I NC. WESTERN REGIO N 8 171
ACKROYD ROAD SUITE 2000 RICHMOND B.C.
V6X 3K1
(604) 303-5670ALBERTA, BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL/ATLANTIC
REGION 305 MILNER AVENUE SUITE 400
SCARBOROUGH, ONTARIO M1B 3V4
1 (800) 263-4680ONTARIO, NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD ISLAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION 6111
ROUTE TRANS CANADIENNE POINTE CLAIRE,
QUEBEC H9R 5A5
(514) 694-6390QUEBEC
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9-6
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
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9-12
Customer Information
Form No. 8Q47-EA-01F
Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.

Tr e a d We a r
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.

Traction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire’s ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
Uniform Tire Quality Grading System (UTQGS)
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
WARNING
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9-16
Customer Information
Form No. 8Q47-EA-01F
Service Publications
Factory-authorized Mazda service publications are available for owners who wish to do
some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda Dealer, refer to the
chart below.
If they don’t have what you need in stock, they can order it for you.

WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive train, body and
chassis.

WIRING DIAGRAM:
Provides electrical schematics as well as component location for the entire electrical
system.

OW N E R’S MANUAL:
This booklet contains information regarding the proper care and operation of your vehicle.
This is not a technician’s manual.
Service Publications
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999-95-044B-02 2002 WORKSHOP MANUAL (English)
9999-95-036G-02 2002 WIRING DIAGRAM (English)
9999-95-077C-02 (U.S.A. only) 2002 OWNER’S MANUAL
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10-4
Form No. 8Q47-EA-01F
Specifications

Engine

Electrical System

Lubricant Quality
* Refer to the recommended SAE viscosity numbers on page 8-10.
Specifications
ItemModel
2.5 liter V6 DOHC Miller Cycle Engine V6 DOHC
Bore×Stroke 84.5 × 74.2 mm (3.33 × 2.92 in) 80.3 × 74.2 mm (3.16 × 2.92 in)
Displacement 2,496 ml (2,496 cc, 152.3 cu in) 2,254 ml (2,254 cc, 137.5 cu in)
Compression ratio 9.2 10.0
ItemModel
2.5 liter V6 DOHC Miller Cycle Engine V6 DOHC
BatteryMaintenance-free,
12V-48AH/5HR,
52AH/5HR (Cold areas)Maintenance-free,
12V-52AH/5HR,
55AH/5HR (Cold areas)
Alternator 12V-110 A
Starter 12V-1.6 kW 12V-2.0 kW
Spark-plug
numberNGK ZFR5F-11, ZFR6F-11 PZFR5F, PZFR6F
DENSO—PKJ16CR8, PKJ20CR8
CHAMPION—RC8PMPA, RC10PMPA
Spark-plug gap 1.0—1.1 mm (0.040—0.043 in) 0.7—0.8 mm (0.028—0.031 in)
LubricantClassification
API Service ILSAC
Engine oil
*
SG (Energy Conserving II)—
SH (Energy Conserving II) GF-I
SJ GF-II
SL GF-III
Lubricant Classification
Automatic transaxle fluid
ATF M-III or equivalent (e.g. Dexron
® III)
Power steering fluid
ATF M-III or equivalent (e.g. Dexron® III)
Brake fluid SAE J1703 or FMVSS116 DOT-3
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11-5
Index
Form No. 8Q47-EA-01F
P
Power Steering ................................. 5-12
Fluid
.......................................... 8-16
Power Windows
............................... 3-13
Push-Starting
.................................... 7-14
R
Rear Door Child Safety Locks ........... 3-9
Rear Seat
............................................ 2-5
Rear Window Defroster
................... 5-36
Rear-Armrest Opening
..................... 6-40
Rearview Mirror
............................... 3-24
Recreational Towing
........................ 7-17
Rocking the Vehicle
........................... 4-7
S
Safety Defects, Reporting ................ 9-15
Seat Belt System
2-point type
............................... 2-12
3-point type
............................... 2-10
Automatic locking
...................... 2-9
Emergency locking
..................... 2-9
Extender
.................................... 2-13
Pregnant women
......................... 2-8
Seat belt precautions
................... 2-7
Warning beep
............................ 2-15
Warning light
............................ 2-14
Seats
Front seat
.................................... 2-2
Rear seat
...................................... 2-5
Security System
Theft-deterrent system
.............. 3-20
Service Publications
......................... 9-16
Spare Tire and Tool Storage
.............. 7-3
Specifications
................................... 10-4
Speedometer
..................................... 5-19
S
SRS Air Bags
Air bag system description
........2-27
Supplemental restraint systems
precautions
................................2-23
Warning light
............................2-31
Starting the Engine
.............................5-3
Steering Wheel
.................................3-22
Horn
..........................................5-36
Storage Compartments
.....................6-38
Sunroof
.............................................3-18
Sunshade
...........................................3-18
Sunvisors
..........................................6-34
T
Tachometer .......................................5-20
Temporary Spare Tire
......................8-27
Theft-Deterrent System
....................3-20
Tiedown
Hook
..........................................7-16
Tires
Flat tire
........................................7-3
Inflation pressure
.......................8-25
Replacement
..............................8-26
Rotation
.....................................8-26
Snow tires
....................................4-8
Spare tire and tool storage
...........7-3
Specifications
............................10-6
Tire chains
...................................4-9
Uniform tire quality grading
system (UTQGS)
.......................9-12
Tool
....................................................7-3
Towing
Description
................................7-15
Emergency towing
....................7-15
Hook
..........................................7-16
Recreational towing
..................7-17
Trailer towing
............................4-10
J76Y.book Page 5 Wednesday, March 27, 2002 5:04 PM