2002 LINCOLN LS tow

GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
Roadside Emergencies
187

²tow a trailer
²use tire chains
²drive through an automatic car wash, because of the vehicle's reduced
ground clearance
²try to repair the temporary spare tire or remove it from its wheel
²drive for long distances when the temporary-use spare is on
²operate the vehicle with more than one temporary-use spare tire
²improperly inflate the temporary-use spare
²use the wheel for any other type of vehicle
Tire change procedure
To prevent the vehicle from moving when you change a tire, be
sure the parking brake is set, then block (in both directions) the
wheel that is diagonally opposite (other side and end of the vehicle) to
the tire being changed.
If the vehicle slips off the jack, you or someone else could be
seriously injured.
1. Park on a level surface, activate
hazard flashers and set parking
brake.
2. Place gearshift lever in P (Park)
or R (manual transmission), turn
engine OFF, and block the
diagonally opposite wheel.
Roadside Emergencies
199

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
209

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
212

WASHING THE EXTERIOR OF YOUR VEHICLE
Never wash a vehicle that is ªhot to
the touchº or during exposure to
strong, direct sunlight. It is
recommended that you wash your
vehicle regularly with cool or
lukewarm water and a neutral Ph
shampoo, such as Detail Wash
(ZC-3±A), which is available from
your authorized Ford, Lincoln or
Mercury dealer. Always use a clean
sponge or carwash mitt with plenty
of water for best results. Dry the vehicle with a chamois or soft terry
cloth towel in order to eliminate water spotting.
Never use strong household detergents or soap, such as dish
washing or laundry liquid. These products can discolor and spot
painted surfaces.
It is especially important to wash the vehicle regularly during winter
months, as dirt and road salt are difficult to remove and do cause
damage to the vehicle.
Items such as gasoline, diesel fuel, bird droppings and insect deposits
should be washed and sponged off as soon as possible. Deposits not
removed promptly can cause damage to the vehicle's paintwork and trim
over time.
Remove any exterior accessories, such as antennas, before
entering a car wash.
PROTECTING THE PAINT FINISH OF YOUR VEHICLE
Applying a polymer paint sealant to your vehicle on a regular basis will
assist in reducing minor scratches and paint damage.
A typical paint sealant lasts approximately six months to a year,
depending on local weather conditions and the cleaning soap that is used
in washing the vehicle.
Do not use a wax that beads excessively.
Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield
cowl area. The paint sealant will ªgrayº or stain the parts over time.
Cleaning
220

WASHING THE EXTERIOR LAMPS
In order to avoid scratching the plastic lamps, do not use dry
paper towels, non-approved chemical solvents or abrasive
cleaners.
Use a soft cloth and a solution of Triple Clean (EOAZ-19526±AA), mixed
properly with water, in order to remove bug residue. If tar or grease
spots are present, clean with Extra Strength Tar and Road Oil Removal
(B7A-19520±AA).
CLEANING THE WINDSHIELD, WIPER BLADES AND REAR
WINDOW
If the wiper does not wipe properly, substances on the windshield, rear
window or the wiper blades may be the cause. These may include hot
wax treatments used by commercial car washes, tree sap, or other
organic contamination.
Do not clean the windshield or rear window glass with abrasives,
as they may cause scratches.
Do not use fuel, kerosene, or paint thinner to clean the
windshield, rear window or the wiper blades as damage may
occur.
Clean the outside of the windshield or rear window with a non-abrasive
cleaner such as Ultra Clear Spray Glass Cleaner (E4AZ-19C507±AA),
available from your authorized Ford, Lincoln or Mercury dealer. If after
cleaning the glass surface, the water sheets from the glass (e.g., does not
bead), then the window is clean.
The windshield, rear window and wiper blades should be cleaned
regularly. Wiper blades can be cleaned with isopropyl (rubbing) alcohol
or windshield washer solution. Be sure to replace wiper blades when
they appear worn or do not function properly.
CLEANING THE INSTRUMENT PANEL
Clean the instrument panel with a damp cloth, then dry with a dry cloth.
Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
Cleaning
224

Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the air bag system.
Cleaning the instrument cluster lens
Wipe the cluster area with a soft, damp cotton towel. Dry the area with a
clean, dry towel.
CLEANING SEATS EQUIPPED WITH SIDE AIR BAGS
Remove dust and loose dirt with a vacuum cleaner. In order to remove
stains and soil, clean with Extra Strength Upholstery Cleaner
(E8AZ-19523±AA).
Never saturate the seat covers with any cleaning solution.
Do not use chemical solvents or strong detergents when cleaning
the seat where the side air bag is mounted. Such products could
contaminate the side air bag system and affect performance of the side
air bag in a collision. The air bag may not function correctly and not
provide injury reduction benefits.
CLEANING THE INTERIOR FABRIC, CARPETS AND CLOTH SEATS
Remove dust and loose dirt with a vacuum cleaner. Remove light stains
and soil with Extra Strength Upholstery Cleaner (E8AZ-19523±AA).
Never saturate the seat covers with cleaning solution.
Do not use household cleaning products or glass cleaners, which
can stain and discolor the fabric and affect the flame retardent
abilities of the seat materials.
If grease or tar is present on the material, spot-clean the area first with
Spot and Stain Remover (F3AZ-19521±WA). Follow up by recleaning the
area with Extra Strength Upholstery Cleaner (E8AZ-19523±AA).
Cleaning
225

CLEANING LEATHER SEATS (IF EQUIPPED)
All Ford, Lincoln and Mercury vehicles with leather seating surfaces have
a clear, protective coating over the leather.
To clean the leather seats, simply use a soft cloth with Deluxe Leather
and Vinyl Cleaner (F2AZ-19521±WA). Dry the area with a soft cloth.
It is recommended that you use the Deluxe Leather Care Kit
(F8AZ-19G253±AA), available from your authorized Ford, Lincoln or
Mercury dealer. The mild cleaner and special pad available in the kit
cleans the leather and maintains its natural beauty. For best results,
follow the instructions printed on the cleaner label. Regular cleaning of
your leather upholstery helps maintain its resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl and plastics, or
oil/petroleum-based leather conditioners. These products may
cause premature wearing of the clear, protective coating.
CLEANING THE INSIDE WINDOWS
Use Ultra Clear Spray Glass Cleaner (E4AZ-19C507±AA) for the inside
windows if they become fogged.
To clean, use two lint-free, soft towels, folded into a pad-shape. Mist the
glass completely with cleaner, and use one of the towels to evenly agitate
the surface. Use the other towel to remove the residue.
CLEANING AND MAINTAINING THE SAFETY BELTS
Clean the safety belts with Extra Strength Upholstery Cleaner
(E8AZ-19523±AA), available from your authorized Ford, Lincoln or
Mercury dealer.
Do not use bleach, dye or any other solvent to clean the belts, as
these actions may weaken the belt webbing.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Cleaning
226