2002 LINCOLN LS Lincoln ls

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
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Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
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WASHING THE EXTERIOR OF YOUR VEHICLE
Never wash a vehicle that is ªhot to
the touchº or during exposure to
strong, direct sunlight. It is
recommended that you wash your
vehicle regularly with cool or
lukewarm water and a neutral Ph
shampoo, such as Detail Wash
(ZC-3±A), which is available from
your authorized Ford, Lincoln or
Mercury dealer. Always use a clean
sponge or carwash mitt with plenty
of water for best results. Dry the vehicle with a chamois or soft terry
cloth towel in order to eliminate water spotting.
Never use strong household detergents or soap, such as dish
washing or laundry liquid. These products can discolor and spot
painted surfaces.
It is especially important to wash the vehicle regularly during winter
months, as dirt and road salt are difficult to remove and do cause
damage to the vehicle.
Items such as gasoline, diesel fuel, bird droppings and insect deposits
should be washed and sponged off as soon as possible. Deposits not
removed promptly can cause damage to the vehicle's paintwork and trim
over time.
Remove any exterior accessories, such as antennas, before
entering a car wash.
PROTECTING THE PAINT FINISH OF YOUR VEHICLE
Applying a polymer paint sealant to your vehicle on a regular basis will
assist in reducing minor scratches and paint damage.
A typical paint sealant lasts approximately six months to a year,
depending on local weather conditions and the cleaning soap that is used
in washing the vehicle.
Do not use a wax that beads excessively.
Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield
cowl area. The paint sealant will ªgrayº or stain the parts over time.
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REPAIRING PAINT CHIPS
Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
Minor scratches or paint damage from road debris may be repaired using
the Ultra Touch Prep and Finishing Kit (F7AZ-19K507±BA), which is
available at your authorized Ford, Lincoln or Mercury dealer. This kit
contains:
²Lacquer Touch-Up Paint (ALBZ-19500±XXXXA)
²Exterior Acrylic Spray Lacquer (ALAZ-19500±XXXXA)
Please note that the part numbers (shown as XXXX above) will vary with
your vehicle's specific coloring.Carefully observe the application
instructions on the products.
CLEANING THE WHEEL RIMS AND COVERS
Aluminum wheel rims or covers are coated with a clearcoat paint
finish.
Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals,
in combination with brush agitation to remove brake dust and dirt, could
wear away the clearcoat finish over time.
Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergents for
soiled wheel rims and covers.
Never apply any cleaning chemical to hot or warm wheel rims or covers.
Clean wheel rims and covers with Detail Wash (ZC-3±A), which is
available from your authorized Ford, Lincoln or Mercury dealer. Spray
cleaner on cool wheel rims or covers and allow to set for 2±5 minutes.
Agitate the area with a sponge and rinse off with plenty of water.
Use Extra Strength Tar and Road Oil Removal (B7A-19520±AA),
available from your authorized Ford, Lincoln or Mercury dealer, in order
to remove tar and grease from wheel rims and covers.
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²3.9L-4V V8 engine
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
WASHING NON-PAINTED PLASTIC EXTERIOR PARTS
Use Detail Wash (ZC-3±A) for routine cleaning.
If tar or grease spots are present, clean with Extra Strength Tar and
Road Oil Removal (B7A-19520±AA).
Use only approved products to clean plastic parts.These products
are available from your authorized Ford, Lincoln or Mercury dealer.
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WASHING THE EXTERIOR LAMPS
In order to avoid scratching the plastic lamps, do not use dry
paper towels, non-approved chemical solvents or abrasive
cleaners.
Use a soft cloth and a solution of Triple Clean (EOAZ-19526±AA), mixed
properly with water, in order to remove bug residue. If tar or grease
spots are present, clean with Extra Strength Tar and Road Oil Removal
(B7A-19520±AA).
CLEANING THE WINDSHIELD, WIPER BLADES AND REAR
WINDOW
If the wiper does not wipe properly, substances on the windshield, rear
window or the wiper blades may be the cause. These may include hot
wax treatments used by commercial car washes, tree sap, or other
organic contamination.
Do not clean the windshield or rear window glass with abrasives,
as they may cause scratches.
Do not use fuel, kerosene, or paint thinner to clean the
windshield, rear window or the wiper blades as damage may
occur.
Clean the outside of the windshield or rear window with a non-abrasive
cleaner such as Ultra Clear Spray Glass Cleaner (E4AZ-19C507±AA),
available from your authorized Ford, Lincoln or Mercury dealer. If after
cleaning the glass surface, the water sheets from the glass (e.g., does not
bead), then the window is clean.
The windshield, rear window and wiper blades should be cleaned
regularly. Wiper blades can be cleaned with isopropyl (rubbing) alcohol
or windshield washer solution. Be sure to replace wiper blades when
they appear worn or do not function properly.
CLEANING THE INSTRUMENT PANEL
Clean the instrument panel with a damp cloth, then dry with a dry cloth.
Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
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CLEANING LEATHER SEATS (IF EQUIPPED)
All Ford, Lincoln and Mercury vehicles with leather seating surfaces have
a clear, protective coating over the leather.
To clean the leather seats, simply use a soft cloth with Deluxe Leather
and Vinyl Cleaner (F2AZ-19521±WA). Dry the area with a soft cloth.
It is recommended that you use the Deluxe Leather Care Kit
(F8AZ-19G253±AA), available from your authorized Ford, Lincoln or
Mercury dealer. The mild cleaner and special pad available in the kit
cleans the leather and maintains its natural beauty. For best results,
follow the instructions printed on the cleaner label. Regular cleaning of
your leather upholstery helps maintain its resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl and plastics, or
oil/petroleum-based leather conditioners. These products may
cause premature wearing of the clear, protective coating.
CLEANING THE INSIDE WINDOWS
Use Ultra Clear Spray Glass Cleaner (E4AZ-19C507±AA) for the inside
windows if they become fogged.
To clean, use two lint-free, soft towels, folded into a pad-shape. Mist the
glass completely with cleaner, and use one of the towels to evenly agitate
the surface. Use the other towel to remove the residue.
CLEANING AND MAINTAINING THE SAFETY BELTS
Clean the safety belts with Extra Strength Upholstery Cleaner
(E8AZ-19523±AA), available from your authorized Ford, Lincoln or
Mercury dealer.
Do not use bleach, dye or any other solvent to clean the belts, as
these actions may weaken the belt webbing.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
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FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS
Your Ford, Lincoln or Mercury dealer has many quality products available
to clean your vehicle and protect its finishes. These quality products
have been specifically engineered to fulfill your automotive needs; they
are custom designed to complement the style and appearance of your
vehicle. Each product is made from high quality materials that meet or
exceed rigid specifications. For best results, use the following or
products of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Custom Bright Metal Cleaner
Motorcraft Premium Car Wash Concentrate
Motorcraft Carlite Glass Cleaner (Canada only)
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
Ford Engine Shampoo and Degreaser
* May be sold with the Motorcraft name
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