Always transport children 12 years old and under in the back
seat and always properly use appropriate child restraints.
National Highway Traffic Safety Administration (NHTSA)
recommends a minimum distance of at least 25 cm (10 inches)
between an occupant's chest and the driver air bag module.
Never place your arm over the air bag module as a deploying air
bag can result in serious arm fractures or other injuries.
Steps you can take to properly position yourself away from the air bag:
²Move your seat to the rear as far as you can while still reaching the
pedals comfortably.
²Recline the seat slightly (one or two degrees) from the upright
position.
Do not put anything on or over the air bag module. Placing
objects on or over the air bag inflation area may cause those
objects to be propelled by the air bag into your face and torso causing
serious injury.
Do not attempt to service, repair, or modify the air bag
supplemental restraint systems or its fuses. See your Ford or
Lincoln Mercury dealer.
Modifications to the front end of the vehicle, including frame,
bumper, front end body structure and tow hooks may affect the
performance of the air bag sensors increasing the risk of injury. Do not
modify the front end of the vehicle.
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140
Do not use accessory seat covers. The use of accessory seat
covers may prevent the deployment of the side air bags and
increase the risk of injury in an accident.
Do not lean your head on the door. The side air bag could injure
you as it deploys from the side of the seatback.
Do not attempt to service, repair, or modify the air bag
supplemental restraint system, its fuses or the seat cover on a
seat containing an air bag. See your Ford or Lincoln Mercury dealer.
All occupants of the vehicle including the driver should always
wear their safety belts even when an air bag SRS is provided.
How does the side air bag system work?
The side air bag system consists of
the following:
²An inflatable nylon bag (air bag)
with a gas generator concealed
behind the outboard bolster of
the driver and front passenger
seatbacks.
²A special seat cover designed to
allow air bag deployment.
²The same warning light,
electronic control and diagnostic
unit as used for the front air
bags.
²Two crash sensors located under
the outboard side of the front
seats, attached near the floor.
Side air bags, in combination with seat belts, can help reduce the risk of
severe injuries in the event of a significant side impact collision.
The side air bags are fitted on the outboard side of the seatbacks of the
front seats. In certain lateral collisions, the air bag on the side affected
by the collision will be inflated, even if the respective seat is not
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144
Follow the child seat manufacturer's instructions to properly install a
child seat with LATCH attachments. Two plastic LATCH guides can be
obtained at no charge from any Ford or Lincoln-Mercury dealer. They
snap onto the LATCH lower anchors in the seat to help attach a child
seat with rigid attachments. The guides hold the seat trim away to
expose the anchor and make it easier to attach some child seats.
Attach LATCH lower attachments of the child seat only to the
anchors shown.
If you install a child seat with rigid LATCH attachments, do not tighten
the tether strap enough to lift the child seat off the vehicle seat cushion
when the child is seated in it. Keep the tether strap just snug without
lifting the front of the child seat. Keeping the child seat just touching the
vehicle seat gives the best protection in a severe crash.
Each time you use the safety seat, check that the seat is properly
attached to the lower anchors and tether anchor. Try to tilt the child
seat from side to side. Also try to tug the seat forward. Check to see if
the anchors hold the seat in place.
If the safety seat is not anchored properly, the risk of a child
being injured in a crash greatly increases.
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155
GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
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187
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain reimbursement
information, U.S. Ford or Mercury vehicles customers call
1-800-241-3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who need to obtain reimbursement information, call
1±800±665±2006.
ROADSIDE COVERAGE BEYOND BASIC WARRANTY
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your Ford or Lincoln Mercury dealer.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty's Roadside
Assistance expiring. For more information and enrollment, contact
1±877±294±2582 or visit our website at www.ford.ca.
HAZARD FLASHER
Use only in an emergency to warn traffic of vehicle breakdown,
approaching danger, etc. The hazard flashers can be operated when the
ignition is off.
²The hazard lights control is
located on top of the steering
column.
²Depress hazard lights control to
activate all hazard flashers
simultaneously.
²Depress control again to turn the
flashers off.
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188
Never use the rear differential
as a jacking point.
To lessen the risk of
personal injury, do not put
any part of your body under the
vehicle while changing a tire. Do
not start the engine when your
vehicle is on the jack. The jack is
only meant for changing the tire.
6. Remove the lug nuts with the lug wrench.
7. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall lug nuts until the wheel is snug against the hub.
Do not fully tighten the lug nuts until the wheel has been lowered.
8. Lower the wheel by turning the jack handle counterclockwise.
9. Remove the jack and fully tighten
the lug nuts in the order shown.
10. Put flat tire, jack and lug wrench
away. Make sure jack is fastened so
it does not rattle when you drive.
11. Unblock the wheels.
Anti-theft lug nuts (if equipped)
If your vehicle is equipped with this feature, one of the lug nuts on each
wheel must be removed and replaced with a special key. The key and
registration card are attached to the lug wrench and stored with the
spare tire. If you lose the key, send the registration card to the
manufacturer (not the dealer) to get a replacement key. If the lug
wrench/lug nut key assembly is lost, see your nearest Ford or Lincoln
Mercury dealer who has access to the master set of keys.Do not use an
impact wrench with the anti-theft key.
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4 3
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201
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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211
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
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