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What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's
independent administrator.
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
²Legible copies of all documents and maintenance
or repair orders relevant to the case.
²The year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license.
²The date of repair(s) and mileage at the time of
occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced
the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the
dealer(s) and Ford Motor Company.
²The names (if known) of all the people you
contacted at the dealership(s).
²A description of the action you expect to resolve
your concern.
You will receive a letter of explanation if your
application does not qualify for Board review.
Customer Assistance
185
Page 213 of 264

²Always dispose of
automotive batteries
in a responsible
manner. Follow your
local authorized
standards for
disposal. Call your
local authorized
recycling center to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should
be checked at the mileage intervals in the scheduled
maintenance guide. The coolant concentration
should be maintained at 50/50 coolant and water,
which equates to a freeze point of -36É C (-34É F).
Coolant concentration testing is possible with a
hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060).
The level of coolant should be maintained at the
ªcold fullº of ªcold fill rangeº level in the coolant
reservoir. If the level falls below, add coolant per the
instructions in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine
coolant and water concentration. If the
concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not
work properly.A 50±50 mixture of coolant and
water provides the following:
²freeze protection down to -36É C (-34É F)
²boiling protection up to 129É C (265É F)
²protection against rust and other forms of
corrosion
²enables calibrated gages to function properly
LEAD
RETURN
RECYCLE
Maintenance and Specifications
213
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low fuel warning
light .......................... 13
octane rating.. 225, 251
quality .................... 226
running out of fuel 226
safety information
relating to automotive
fuels ....................... 221
Fuses ................ 165±166
G
Gas cap
(see Fuel cap) ... 13, 224
Gas mileage (see
Fuel economy) ........ 227
Gauges ....................... 16
battery voltage
gauge ....................... 17
engine coolant
temperature gauge... 16
engine oil pressure
gauge ....................... 17
fuel gauge ................ 18
odometer ................. 18
speedometer ........... 18
tachometer .............. 19
trip odometer .......... 19
GAWR (Gross Axle
Weight Rating) ........ 158
definition ............... 158
driving with a
heavy load ............. 158
location .................. 158
GVWR (Gross Vehicle
Weight Rating) ........ 158
calculating ............. 158
definition ............... 158
driving with a
heavy load ............. 158
location .................. 158H
Hazard flashers ....... 163
Head restraints ....... 104
Headlamps ................. 71
aiming ...................... 73
bulb specifications .. 75
daytime running
lights ........................ 71
flash to pass ............ 72
high beam ......... 10, 72
replacing bulbs ....... 76
turning on and off .. 71
warning chime ........ 15
Heating
heating and air
conditioning
system ..................... 67
Hood ........................ 203
I
Ignition ............. 136, 251
removing the key .. 157
Infant seats
(see Safety seats) ... 128
Inspection/maintenance
(I/M) testing ............ 233
Instrument panel
cleaning ................. 197
cluster .............. 10, 198
lighting up panel
and interior ............. 72
J
Jack .......................... 170
positioning ............. 170
storage ................... 170
Jump-starting your
vehicle ...................... 174
Index
261