2002 FORD MUSTANG ECU

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. It is
preferred that you return to the Ford dealer where
your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to
another Ford Motor Company or Ford of Canada
dealership authorized for warranty repairs. Certain
warranty repairs require special training though, so not
all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty
repair needed, the vehicle may need to be taken to
another dealer. If a particular dealership can not assist
you, then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager at the
dealership.
3. If the inquiry or concern cannot be resolved at
the dealership level, please contact the Ford
Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away
from home when your vehicle needs service, or if
you need more help than the dealership could
provide, after following the steps described above,
contact the Ford Customer Relationship Center to
find an authorized dealership to help you. In the
United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
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1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from
home when your vehicle needs service, or if you
need more help than the dealership could provide,
after following the steps described above, contact
the Ford Customer Relationship Center to find an
authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln
Mercury vehicle, please have the following
information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the
dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
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You may also contact the North American Customer
Relationship Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue to feel that the
efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually convenient
times and places in an informal environment. These
impartial arbitrators review the positions of the
parties, make decisions and, when appropriate,
render awards to resolve disputes. CAMVAP
decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and
provinces. For more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
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IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that,
if a manufacturer or its representative is unable to
repair a motor vehicle to conform to the vehicle's
applicable express warranty after a reasonable
number of attempts, the manufacturer shall be
required to either replace the vehicle with one
substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the
actual price paid or payable by the consumer (less a
reasonable allowance for consumer use). The
consumer has the right to choose whether to receive
a refund or replacement vehicle.
California Civil Code Section 1793.22(b) presumes
that the manufacturer has had a reasonable number
of attempts to conform the vehicle to its applicable
express warranties if, within the first 18 months of
ownership of a new vehicle or the first 29 000 km
(18 000 miles), whichever occurs first:
1. Two or more repair attempts are made on the
same nonconformity likely to cause death or serious
bodily injury OR
2. Four or more repair attempts are made on the
same nonconformity (a defect or condition that
substantially impairs the use, value or safety of the
vehicle) OR
3. The vehicle is out of service for repair of
nonconformities for a total of more than 30 calendar
days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also
notify the manufacturer of the need for the repair of
the nonconformity at the following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine
compartment for easy location.
²We provide a scheduled maintenance guide which
makes tracking routine service easy.
If your vehicle requires professional service, your
dealership can provide the necessary parts and
service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and
service parts conforming to specifications. Motorcraft
parts are designed and built to provide the best
performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR
VEHICLE
Be especially careful when inspecting or servicing
your vehicle.
²Do not work on a hot engine.
²When the engine is running, keep loose clothing,
jewelry or long hair away from moving parts.
²Do not work on a vehicle with the engine running
in an enclosed space, unless you are sure you
have enough ventilation.
²Keep all lit cigarettes, open flames and other lit
material away from the battery and all fuel related
parts.
If you disconnect the battery, the engine must
ªrelearnº its idle conditions before your vehicle will
drive properly, as explained in theBatterysection in
this chapter.
Working with the engine off
²Automatic transmission:
1. Set the parking brake and ensure the gearshift is
securely latched in P (Park).
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2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from
moving unexpectedly.
²Manual transmission:
1. Set the parking brake.
2. Depress the clutch and place the gearshift in 1
(First).
3. Turn off the engine and remove the key.
4. Block the wheels to prevent the vehicle from
moving unexpectedly.
Working with the engine on
²Automatic transmission:
1. Set the parking brake and ensure the gearshift is
securely latched in P (Park).
2. Block the wheels to prevent the vehicle from
moving unexpectedly.
Note:Do not start your engine with the air cleaner
removed and do not remove it while the engine is
running.
²Manual transmission:
1. Set the parking brake, depress the clutch and
place the gearshift in neutral.
2. Block the wheels to prevent the vehicle from
moving unexpectedly.
Note:Do not start your engine with the air cleaner
removed and do not remove it while the engine is
running.
The cooling fan is automatic and may come
on at any time. Always disconnect the
negative terminal of the battery before working
near the fan.
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202

OPENING THE HOOD
1. Inside the vehicle,
pull the hood release
handle located under
the bottom left corner
of the instrument
panel.
2. Go to the front of the vehicle and release the
auxiliary latch that is located under the front center
of the hood.
3. Lift the hood and secure it with the prop rod.
HOOD
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203

WINDSHIELD WASHER FLUID
Washer fluid
Check the washer fluid
whenever you stop for
fuel. The reservoir is
highlighted with a
symbol.
If the level is low, add
enough fluid to fill the
reservoir. In very cold
weather, do not fill the
reservoir all the way.
Only use a washer fluid that meets Ford
specification ESR-M17P5±A. Refer toLubricant
specificationsin this chapter.
State or local regulations on volatile organic
compounds may restrict the use of methanol, a
common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze
agents should be used only if they provide cold
weather protection without damaging the vehicle's
paint finish, wiper blades or washer system.
Note:Do not put washer fluid in the engine coolant
reservoir. Washer fluid placed in the cooling system
may harm engine and cooling system components.
ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the
appropriate intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 5 to 10 minutes for
the oil to drain into the oil pan.
3. Set the parking brake and ensure the gearshift is
securely latched in P (Park) (automatic
transmissions) or 1 (First) (manual transmissions).
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