2002 FORD EXPLORER SPORT ECU

8. Allow the safety belt to retract to
remove any slack in the belt.
9. Before placing the child in the
seat, forcibly tilt the seat forward
and back to make sure the seat is
securely held in place. To check
this, grab the seat at the belt path
and attempt to move it side to side
and forward and back. There should
be no more than one inch of
movement for proper installation.
10. Try to pull the belt out of the retractor to make sure the retractor is
in the automatic locking mode (you should not be able to pull more belt
out). If the retractor is not locked, unbuckle the belt and repeat steps
two through nine.
Check to make sure the child seat is properly secured before each use.
Attaching child safety seats with tether straps
Most new forward-facing child safety seats include a tether strap which
goes over the back of the seat and hooks to an anchoring point. Tether
straps are available as an accessory for many older safety seats. Contact
the manufacturer of your child seat for information about ordering them.
The rear seats of your vehicle are equipped with built-in tether strap
anchors located behind the seats as described below. The tether anchors
in your vehicle are the cargo tie-down loops closest to the back of the
rear seat. They are in the following positions (shown from top view):
Attach the tether strap only
to the appropriate tether
anchor as shown. The tether strap
may not work properly if attached
somewhere other than the correct
tether anchor.
1. Position the child safety seat on the rear seat cushion.
2. Route the child safety seat tether strap over the back of the seat.
For vehicles with adjustable head restraints, route the tether strap under
the head restraint and between the head restraint posts, otherwise route
the tether strap over the top of the seatback.
Seating and Safety Restraints
84

3. Locate the correct anchor for the selected rear seating position.
4. Clip the tether strap to the
anchor.
If the tether strap is clipped
incorrectly, the child safety
seat may not be retained properly
in the event of a collision.
5. Refer to theInstalling child
safety seats in combination lap and shoulder belt seating positions
section of this chapter for further instructions to secure the child safety
seat.
6. Tighten the child safety seat tether strap according to the
manufacturer’s instructions.
If the safety seat is not anchored properly, the risk of a child
being injured in a collision greatly increases.
Seating and Safety Restraints
85

Even when the ABS is disabled,
normal braking is still effective. (If
your BRAKE warning lamp
illuminates with the parking brake
released, have your brake system
serviced immediately.)
Using ABS
When hard braking is required, apply continuous force on the brake
pedal; do not pump the brake pedal since this will reduce the
effectiveness of the ABS and will increase your vehicle’s stopping
distance. The ABS will be activated immediately, allowing you to retain
full steering control during hard braking and on slippery surfaces.
However, the ABS does not decrease stopping distance.
Parking brake
To set the parking brake (1), press
the parking brake pedal down until
the pedal stops. The BRAKE
warning lamp will illuminate and will
remain illuminated until the parking
brake is released.
To release, pull the lever (2).
Always set the parking
brake fully and make sure
that the gearshift is securely
latched in P (Park) (automatic
transmission) or in 1 (First)
(manual transmission).
STEERING
To prevent damage to the power steering system:
•Never hold the steering wheel at it’s furthest turning points (until it
stops) for more than a few seconds when the engine is running.
•Do not operate the vehicle with a low power steering pump fluid level
(below the MIN mark on the reservoir).
!
BRAKE
Driving
91

If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with a 5–speed automatic transmission (if equipped)
Your transmission is equipped with an adaptive learning strategy found in
the vehicle computer. This feature is designed to increase durability, and
provide consistent shift feel over the life of the vehicle. A new vehicle or
transmission may have firm and/or soft shifts. This operation is
considered normal and will not affect function or durability of the
transmission. Over time, the adaptive learning process will fully update
transmission operation. Additionally, whenever the battery is
disconnected or a new battery is installed, the strategy must relearn.
P (Park)
This position locks the transmission and prevents the rear wheels from
turning.
To put your vehicle in gear:
•Start the engine
•Depress the brake pedal
•Move the gearshift lever into the desired gear
To put your vehicle in P (Park):
•Come to a complete stop
•Move the gearshift lever and securely latch it in P (Park)
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
R (Reverse)
With the gearshift lever in R (Reverse), the vehicle will move backward.
Always come to a complete stop before shifting into and out of R
(Reverse).
Driving
94

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
Customer Assistance
128

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
129

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
133

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hot-line.
Customer Assistance
136