Page 173 of 272

GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
Roadside emergencies
173
Page 175 of 272
FUEL PUMP SHUT-OFF SWITCHFUEL
RESET
The fuel pump shut-off switch is a device intended to stop the electric
fuel pump when your vehicle has been involved in a substantial jolt.
After a collision, if the engine cranks but does not start, the fuel pump
shut-off switch may have been activated.
The fuel pump shut-off switch is
located in the passenger's foot well,
behind the kick panel, except for
commercial stripped chassis
vehicles.
Roadside emergencies
175
Page 176 of 272
For commercial stripped chassis
vehicles, the fuel pump shut-off
switch is located on a bracket above
the brake pedal.
Use the following procedure to reset the fuel pump shut-off switch.
1. Turn the ignition to the OFF position.
2. Check the fuel system for leaks.
3. If no fuel leak is apparent, reset the fuel pump shut-off switch by
pushing in on the reset button.
4. Turn the ignition to the ON position. Pause for a few seconds and
return the key to the OFF position.
5. Make a further check for leaks in the fuel system.
Roadside emergencies
176
Page 179 of 272

Fuse/ Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
3 15A Main Light Switch, RKE Module,
Radio, Instrument Illumination, E
Traveler VCP and video screens,
Overhead Console
4 15A Power Locks w/RKE, Illuminated
Entry, Warning Chime, Modified
Vehicle, Main Light Switch,
Courtesy Lamps
5 20A RKE Module, Power Lock
Switches, Memory Lock, Power
Locks with RKE
6 10A Brake Shift Interlock, Speed
Control, DRL Module
7 10A Multi-Function Switch, Turn
Signals
8 30A Radio Capacitor(s), Ignition Coil,
PCM Diode, PCM Power Relay,
Fuel Heater (Diesel Only), Glow
Plug Relay (Diesel Only)
9 30A Wiper Control Module, Windshield
Wiper Motor
10 20A Main Light Switch, Park Lamps,
License Lamp,(External Lamps)
Multi-Function Switch
(Flash-to-pass)
11 15A Brake Pressure Switch,
Multi-Function Switch (Hazards),
Brake Lamp Switch, Brake Lamps
12 15A Transmission Range (TR) Sensor,
Backup Lamps, Auxiliary Battery
Relay
13 15A Blend Door Actuator, A/C Heater,
Function Selector Switch
Roadside emergencies
179
Page 183 of 272
Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
12 60A** Engine Compartment Fuses 25,
27
13 50A** Blower Motor Relay (Blower
Motor)
14 30A** Trailer Running Lamps Relay,
Trailer Backup Lamps Relay
15 40A** Main Light Switch, Daytime
Running Lights (DRL)
16 50A** Auxiliary Blower Motor Relay
17 30A** Fuel Pump Relay
18 60A** I/P Fuses 40, 41,26, 33, 39
19 60A** 4WABS Module
20 20A** Electric Brake Controller
21 50A** Modified Vehicle Power
22 40A** Trailer Battery Charge Relay,
Modified Vehicles
23 60A** Ignition Switch, Fuse Panel
24 20A* Natural Gas Tank Valves (NGV
only)
25 20A* NGV Module (Natural Gas Only)
26 10A* A/C Clutch (4.2L Only)
27 15A* DRL Module, Horn Relay
28 Ð PCM Diode
29 Ð Not Used
A Ð Not Used
B Ð Stop Lamp Relay
C Ð Trailer Backup Lamps Relay
D Ð Trailer Running Lamps Relay
E Ð Trailer Battery Charge Relay
F Ð IDM Relay (Diesel Only), A/C
Clutch Relay (4.2L Only)
G Ð PCM Relay
Roadside emergencies
183
Page 184 of 272
Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
H Ð Blower Motor Relay
J Ð Horn Relay
K Ð Fuel Pump Relay
* Mini Fuses ** Maxi Fuses
Relays
Relays are located in the power distribution box and should be replaced
by qualified technicians.
CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Spare tire information
The spare tire for your vehicle is stowed under the rear of your vehicle
(except cutaway and stripped chassis models).
To remove the spare tire:
1. Open both rear doors and remove
thumb screw and anti-theft bracket.
If finger pressure will not remove
the thumb screw, use the lug
wrench to loosen the screw.
2. Remove the access cover from
the rubber strip behind the left
door.
Roadside emergencies
184
Page 193 of 272
3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to an exposed
metal part of the stalled vehicle's engine, away from the battery and the
carburetor/fuel injection system.Do notuse fuel lines, engine rocker
covers or the intake manifold asgroundingpoints.
Do not connect the end of the second cable to the negative (-)
terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of
both engines, or any fuel delivery system parts.
+–+–
+–+–
Roadside emergencies
193
Page 203 of 272

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Customer assistance
203