2002 CADILLAC ESCALADE phone

3-26 Care of Your Compact Discs
Handle discs carefully. Store them in their original cases
or other protective cases and away from direct sunlight
and dust. If the surface of a disc is soiled, dampen a
clean, soft cloth in a mild, neutral detergent solution and
clean it, wiping from the center to the edge.
Be sure never to touch the side without writing when
handling discs. Pick up discs by grasping the outer
edges or the edge of the hole and the outer edge.
Care of Your Compact Disc Changer
The use of CD lens cleaner discs is not advised, due to
the risk of contaminating the lens of the CD optics with
lubricants internal to the CD mechanism.
Diversity Antenna System
Your AM FM antennas are located in the rear side
windows. Be sure that the inside surfaces of the rear side
windows are not scratched and that the lines on the glass
are not damaged. If the inside surfaces are damaged,
they could interfere with radio reception.
NOTICE:
Do not try to clear frost or other material from
the inside of the rear side windows with a razor
blade or anything else that is sharp. This may
affect your radio's ability to pick up stations
clearly. The repairs wouldn't be covered by
your warranty.
If you choose to add an aftermarket cellular telephone to
your vehicle, and the antenna needs to be attached to the
glass, it should be mounted on the drivers side. Be sure
that you do not damage the grid lines for the AM FM
antennas or place the cellular telephone antenna over the
grid lines.

4-2
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. See ªSafety Beltsº in the Index.Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.º
Assume that pedestrians or other drivers are going to be
careless and make mistakes. Anticipate what they might
do. Be ready for their mistakes.
Rear
-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough
following distance. It's the best defensive driving
maneuver, in both city and rural driving. You never
know when the vehicle in front of you is going to brake
or turn suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task
-- such as concentrating on a cellular
telephone call, reading, or reaching for something on
the floor
-- makes proper defensive driving more
difficult and can even cause a collision, with resulting
injury. Ask a passenger to help do things like this, or
pull off the road in a safe place to do them yourself.
These simple defensive driving techniques could save
your life.

4-34 Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you're
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn't happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops ªdimpleº the
water's surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just isn't a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles
or standing water, water can come in through
your engine's air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody of your vehicle. If you
can't avoid deep puddles or standing water, drive
through them very slowly.

6-69
NAME Usage
HVAC 1 Climate Control System
CRUISE Cruise Control, Instrument Cluster
IGN 3 Ignition, Power Seats
4WD Not Used
CRANK Starting System
INT PRK Interior Lamps
L DOOR Power Door Lock Relay
BRAKE Anti
-Lock Brake System
RR WIPER Rear Window Wiper
ILLUM Interior Lamps
SEAT Power Seat Circuit Breaker
TURN Exterior Lamps, Turn Signals,
Hazard Lamps
UNLOCK Power Door Locks
HTR A/C Climate Control SystemNAME Usage
WS WPR Windshield Wipers
IGN 1 Ignition, Instrument Panel
AIR BAG Air Bag
MIR/LOCK Power Mirrors, Power Door Locks
DR LOCK Power Door Locks
PWR WDO Power Window Circuit Breaker
UNLOCK Power Door Lock Relay
IGN 0 PRND321 Display,
Odometer, VCM/PCM
SEO IGN Special Equipment
Option, Ignition
SEO ACCY Special Equipment Option
Accessory, Cellular Telephone
RAP #1 Retained Accessory Power Relay
RDO 1 Audio System
RAP #2 Rear Power Windows,
Sunroof, Radio

6-70
Center Instrument Panel Fuse Block
The center instrument panel utility block is located
underneath the instrument panel, to the left of the
steering column.Relay Name Usage
SEO Special Equipment Option
HTD ST Heated Seats
SPARE 4 Not Used
VANITY Headliner Wiring
TRAILER Trailer Brake Wiring
PWR ST Power Seats
YE9 Not Used
UPF Upfitter
PARK LAMP Parking Lamps
*FRT PRK EXPT Not Used
SPARE 2 Not Used
PUDDLE LP Puddle Lamps
SL RIDE Not Used
SPARE 3 Not Used
INADV PWR Interior Lamps Feed
CTSY LP Courtesy Lamps
CEL PHONE Cellular Telephone Wiring

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-3 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-5 Roadside Service
8
-7 Roadside Service for the Hearing or
Speech Impaired8
-8 Courtesy Transportation
8
-8 Transportation Options
8
-10 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-11 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to
General Motors

8-3
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.
STEP THREE -- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you
should file with the GM/BBB Auto Line Program to
enforce any additional rights you may have. Canadian
owners refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1
-800-833-CMCC (2622).
(TTY users in Canada can dial 1
-800-263-3830.)

8-4
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed to
Cadillac's Customer Assistance Center.
United States
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
From:
Puerto Rico: 1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands: 1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52 - 53 29 0 800