2002 CADILLAC ESCALADE EXT service

7-21
Part C: Periodic
Maintenance Inspections
Listed in this part are inspections and services which
should be performed at least twice a year (for instance,
each spring and fall). You should let your dealer's
service department or other qualified service center
do these jobs. Make sure any necessary repairs are
completed at once.
Proper procedures to perform these services may be
found in a service manual. See ªService and Owner
Publicationsº in the Index.
Steering and Suspension Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear or lack of lubrication. Inspect the power steering
lines and hoses for proper hook
-up, binding, leaks,
cracks, chafing, etc.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out
-of-position parts as well as open seams,
holes, loose connections or other conditions which
could cause a heat build
-up in the floor pan or could let
exhaust fumes into the vehicle. See ªEngine Exhaustº
in the Index.

7-25
Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service in the
boxes provided after the maintenance interval. Any additional information from ªOwner Checks and Servicesº or
ªPeriodic Maintenanceº can be added on the following record pages. Also, you should retain all maintenance receipts.
Your owner information portfolio is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

7-26
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-3 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-5 Roadside Service
8
-7 Roadside Service for the Hearing or
Speech Impaired8
-8 Courtesy Transportation
8
-8 Transportation Options
8
-10 Warranty Information
8
-10 Reporting Safety Defects to the
United States Government
8
-11 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to
General Motors

8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of dealership
management, it appears your concern cannot be resolved
by the dealership without further help, contact the Cadillac
Customer Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

8-5
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver
or passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1
-800-GM-DRIVE (463-7483) for details.
When calling from outside Canada, please dial
1
-905-644-3063. All TTY users call 1-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on
-site service.
Each technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Cadillac Roadside Service
can be reached by dialing
1
-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty
-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States and Canada.

8-6 Cadillac Owner Privileges
Roadside Service provides several Cadillac Owner
Privileges at ªno charge,º throughout your 2002 Cadillac
Warranty Period
-- 48 months/ 50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:

Towing Service

Battery Jump Starting

Lock Out Assistance

Fuel Delivery

Flat Tire Change (Covers change only)

Trip Interruption
-- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a
participating Cadillac dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.

8-7 Reaching Roadside Service
Dial the toll-free Roadside Service number:
1
-800-882-1112. An experienced Roadside
Service Advisor will assist you and request the
following information:

A description of the problem

Name, home address, home telephone number

Location of your Cadillac and number you are
calling from

The model year, Vehicle Identification
Number (VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1
-888-889-2438 -- daily, 24 hours.