Page 9 of 58
TOYOTA MAINTENANCE & REPAIR SUPPORT
Lifetime Guarantee Replacement Parts
8
Toyota’s confidence in its products and commitment to cus-
tomer satisfaction are demonstrated by outstanding warranty
coverage — including a lifetime guarantee on replacement
mufflers, exhaust pipes, shock absorbers, struts and strut
cartridges. When purchased at and installed by a Toyota dealer-
ship, these Genuine Toyota Parts are guaranteed to the original
purchaser for the life of the vehicle. This includes coverage for
parts
and labor.
Compare the guarantees offered on these parts by aftermarket
repair shops — many don’ t offer the extensive coverage Toyota
does. And remember that only Genuine Toyota Parts are manu-
factured to your vehicle’s exact specifications. So don’ t com-
promise; when replacement time comes, count on your Toyota
dealer for quality, performance and the peace of mind that
comes with a factory- backed lifetime guarantee.
For complete details of the Toyota Lifetime Guarantee, see an authorized
Toyota dealer.
Compare Lifetime
Guarantee Coverage
TheirsTheirs
OursOurs
* Some muffler shops – read their fine print and compare.
Toyota vs. OthersToyotaOthers*• MufflerYesYes- Labor to replaceYesYes•Tail PipeYesNo
- Labor to replaceYesNo
•Exhaust PipesYesNo
- Labor to replaceYesNo
We Cover
The Muffler,
Pipes And
Labor Too!We Cover
The Muffler,
Pipes And
Labor Too!
Page 10 of 58
TrueStart Batteries
TOYOTA MAINTENANCE & REPAIR SUPPORT9
The reputation for quality and reliability was likely a key
reason behind your decision to buy a Toyota. That overall
quality is present in each of the components of your car or
truck, including the battery. When it’s time for a replacement,
your Toyota dealer is the only place to find a battery with the
power to start and operate your vehicle like new.
To maintain the original performance designed into your Toyota,
a replacement battery must meet Toyota’s specifications for
Cold Cranking Amps (CCA) and Reserve Capacity (RC).
RC, a specification often not met by aftermarket brands, sup-
plies the power you need during high- demand conditions such
as driving in heavy traffic. RC is also what gives you the power
to operate electronic accessories with the engine off. By choos-
ing a TrueStart,™ you can be confident your battery will meet
your needs, every day.
Warranty coverage is another important consideration when
selecting a replacement battery. TrueStart™ batteries feature a
free replacement period of 18 months (regardless of mileage)
or the remainder of the Toyota New Vehicle Limited Warranty,whichever is longer. Following the free replacement period, war-
ranty coverage is prorated based on the battery’s time in use. See
your Toyota dealer for more details.
Don’ t entrust your Toyota’s performance to anything less than
the best: Genuine Toyota TrueStart™ Batteries.
WARNING: Battery posts, terminals and related acces-
sories contain lead and lead compounds, chemicals known
to the State of California to cause cancer and reproductive
harm.
Wash hands after handling.
Page 11 of 58
TOYOTA MAINTENANCE & REPAIR SUPPORT
Collision Repair Parts
10
Insist on Genuine Toyota Quality
If you’re involved in a collision, you want your vehicle to be
returned to its pre- accident condition when repaired. To main-
tain your Toyota’s value, it’s important to make sure it is
repaired with Genuine Toyota Parts. Some repair shops and
insurance companies may suggest using imitation or used
salvage parts to save money. However, these parts do not meet
Toyota’s high standards for quality, fit and corrosion resistance.
In addition, imitation and used salvage parts are not covered by
any Toyota warranty (see box at right).
To maintain the appearance, performance and safety of your
Toyota, make sure only Genuine Toyota Parts are used for
collision repairs. Protect your investment — insist on Genuine
Toyota quality.Toyota warranty coverage remains intact when vehicle
repairs are completed with Genuine Toyota Parts. Toyota
warranties do not cover imitation or used salvage parts or
any damage or failures caused by the use of such parts.
In Case of Accident, Be an Informed Owner
Toyota believes customers have the right to choose the types of
parts used in the repair of their vehicles. That’s why Toyota sup-
ports full disclosure by repair shops and insurance companies
regarding parts used for collision repair. The following informa-
tion is provided to help you understand the differences in the
types of parts that could be used in the repair of your vehicle.
General Information
“Collision repair parts” or “replacement crash parts” are the parts
typically replaced during the repair of a vehicle that has been
damaged in a collision. These parts include exterior sheet metal
such as fenders, hoods, doors and related components; and plas-
tic components such as bumper covers and lamp assemblies.
Page 12 of 58
Collision Repair Parts
TOYOTA MAINTENANCE & REPAIR SUPPORT11
Warranty Coverage
Warranties for collision repair parts are provided by the manu-
facturer or distributor of the parts. Warranty coverage varies.
Your insurance company or collision repair facility should pro-
vide you with written warranty statements for all parts used in
the repair of your vehicle.
Types of Collision Repair Parts
New Original-Equipment Manufacturer (OEM)
Parts that are made by the vehicle manufacturer or one of its
licensees and distributed through its normal channels. These
parts maintain the manufacturer’s vehicle warranty.
Aftermarket or Imitation
Parts that are made by companies other than the vehicle manu-
facturer or its licensees.
Recycled or Used Salvage
Used parts and assemblies that have been removed from anoth-
er vehicle. There are no systems in place to regulate the quality
or safety of these parts.
Remanufactured
Parts that have been returned to like- new condition through
repair, refurbishing or rebuilding.
Due to the critical nature of Supplemental Restraint
Systems (also known as air bags), Toyota does not support
the use of imitation or used parts for their repair. Only new
Genuine Toyota Parts should be used to repair/replace
Supplemental Restraint Systems.
Page 13 of 58
TOYOTA MAINTENANCE & REPAIR SUPPORT
Do-It-Yourself Products
12
When it’s time to replace key wear items on your vehicle, don’ t
settle for less than Genuine Toyota Parts. Available exclusively
through Toyota dealerships, Genuine Toyota Parts meet the
highest standards of quality and performance and are built to
exact factory specifications. Here are a few of your vehicle’s
components that are particularly subject to wear and some
benefits of replacing them with Genuine Toyota Parts.
Genuine Toyota Platinum and Iridium Spark Plugs*
•Designed to last at least 60,000 miles.
•Provide the maximum spark required by Toyota’s high-
compression engines.
•Resist fouling and misfires for more efficient combustion
and better fuel economy.
Genuine Toyota Brake Pads
•Friction materials selected for optimum performance when
matched with Toyota brake drums or rotors.
•Precision- machined backing plates allow pads to move freely
within the calipers for smooth, efficient braking.
Genuine Toyota Wiper Inserts
•Cut to match the exact length and shape of your vehicle’s
wiper blades for a proper and secure fit.
•Constructed of compression- molded natural rubber — not
synthetic — for superior wiping performance.
* Always use the right spark plugs for your engine. The wrong plugs can have a
negative impact on fuel economy and overall engine performance.
Page 14 of 58
Do-It-Yourself Products
TOYOTA MAINTENANCE & REPAIR SUPPORT13 Genuine Toyota Chemicals
Toyota offers a complete line of products to help you keep
your Toyota looking and running like new. To safeguard your
vehicle’s appearance, you’ ll find everything from fabric spot
remover and glass cleaner to liquid car wash and touch- up paint.
When it’s time to get under the hood (or under the car), products
such as fuel injector cleaner, brake fluid and silicone spray will
help you get the job done. All of these products are formulated
specifically for use with Toyota vehicles, so you can be confident
you’re giving your vehicle the best care possible, inside and out.
Genuine Toyota Antifreeze Coolant
Genuine Toyota Long Life Antifreeze Coolant is the same
high quality, factory- fill product found in all new Toyotas. You’ ll
know it by its distinctive red color. It provides maximum protec-
tion and durability without the use of harmful silicates. And
because it’s compatible with non- metallic materials, it helps
extend the life of water- pump seals. Don’ t trust your engine
to anything less than the best: Genuine Toyota Long Life
Antifreeze Coolant.
Genuine Toyota Motor Oil
Your Toyota’s engine features highly advanced technology
to ensure superior performance, reliability and fuel economy.
Genuine Toyota Motor Oil is formulated with a special combi-
nation of lube- base stocks and an additive blend to maximize
the benefits of this technology. Make sure you’re getting the
most out of your engine by always putting the best into it:
Genuine Toyota Motor Oil.
Page 15 of 58
TOYOTA MAINTENANCE & REPAIR SUPPORT
Toyota Parts Centers
14
If you plan to perform your own maintenance or repairs on your
Toyota, be sure to check out your nearby Toyota Parts Center
(TPC). More than 500 Toyota dealerships now have a TPC,
which is an in- dealership parts store offering a wide selection
of automotive products. All TPCs feature a complete line of
Genuine Toyota maintenance parts, accessories and car- care
products for “do- it- yourselfers.”
In addition to Toyota maintenance and repair products, TPCs
offer free technical advice to Toyota owners who want to service
their own vehicles. You’ ll also find model- specific parts applica-
tion guides and how- to brochures covering most common
maintenance jobs. Both are provided to customers free of charge.
Toyota Parts Centers are open during regular dealership hours;
many also have extended evening and weekend hours. If you’re
a do- it- yourselfer, stop by and experience the service, selection
and value offered by your local TPC.
Page 16 of 58
Toyota Service Manuals
TOYOTA MAINTENANCE & REPAIR SUPPORT15
If you’ ll be doing some of your own maintenance and repair work
on your vehicle, a Toyota service manual will be one of your most
valuable tools. Toyota offers three types of manuals to assist
do- it- yourselfers. To order any of the following manuals, call
Toyota’s service publications department at (800) 622- 2033.
Vehicle Repair Manual
This is the same manual used by professional technicians in Toyota
dealerships throughout the United States. It is fully illustrated and
includes maintenance and repair procedures for all vehicle mechan-
ical systems. It also includes instructions for vehicle tune- ups.
Electrical Systems Manual
This manual provides detailed wiring diagrams for each electri-
cal system in your vehicle, along with troubleshooting tips and
repair procedures.
Automatic Transmission/Transaxle Repair Manual
This manual includes complete procedures for overhauling the
automatic transmission/transaxle of your vehicle.For information on basic do- it- yourself maintenance items,
see the “Vehicle Maintenance and Care” and “Do- It-
Yourself Maintenance” sections of your
Owner’s Manual.
