2001 Oldsmobile Alero service

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Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

7-26
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Oldsmobile Roadside Assistance Program
Features and Benefits
8
-7 Canadian Roadside Assistance8
-7 Courtesy Transportation
8
-9 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-10 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors

8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to Oldsmobile. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.

8-6
Oldsmobile Roadside Assistance
Program Features and Benefits
Security While You Travel
1-800-442-OLDS (6537)
As the proud owner of a new Oldsmobile vehicle, you
are automatically enrolled in the Oldsmobile Roadside
Assistance program. This value
-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.Oldsmobile's Roadside Assistance toll
-free number is
staffed by courteous and capable Roadside Assistance
Representatives who are available 24 hours a day,
365 days a year.
We will provide the following services during the
Bumper
-to-Bumper warranty period, at no expense
to you:

Fuel delivery

Lock
-out service (identification required)

Tow to the nearest dealership for warranty service
or in the event of a vehicle
-disabling accident

Flat tire change

Jump starts

Minor repairs to disabled vehicles

Assistance when vehicle is mired in sand, mud
or snow

Trip routing

Trip interruption expense benefits

Dealership locator service
Oldsmobile Roadside Assistance specifically excludes
coverage for mounting, dismounting or changing of
snow tires, chains or other traction devices.

8-7
In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided.
In many instances, mechanical failures are covered
under Oldsmobile's comprehensive warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:

Location of vehicle

Telephone number of your location

Vehicle model, year and color

Mileage of vehicle

Vehicle Identification Number (VIN)

Vehicle license plate number
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when, in
Oldsmobile's judgement, the claims become excessive
in frequency or type of occurrence.While we hope you never have the occasion to
use our service, it is added security while traveling for
you and your family. Remember, we're only a
phone call away. Oldsmobile Roadside
Assistance
-- 1-800-442-OLDS (6537),
text telephone (TTY) users, call 1
-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.
Courtesy Transportation
Oldsmobile has always exemplified quality and value
in its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to
retail purchase/lease customers in conjunction with
the Bumper
-to-Bumper coverage provided by the
New Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.

8-8 Plan Ahead When Possible
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising your service
consultant of your transportation needs, your dealer can help
minimize your inconvenience. If your vehicle cannot be
scheduled into the service department immediately, keep
driving it until it can be scheduled for service, unless, of
course, the problem is safety
-related. If it is, please call your
dealership, let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Oldsmobile
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle service
to get you to your destination with minimal interruption of
your daily schedule. This includes a one way shuttle ride to a
destination up to 10 miles from the dealership.Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you
arrange transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide you
with a courtesy rental vehicle or reimburse you for a rental
vehicle you obtained, at actual cost, up to a maximum
of $30.00 per day supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You are
responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive mileage
or rental usage beyond the completion of the repair.
Generally it is not possible to provide a like
-vehicle as
a courtesy rental.

8-9 Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each
new vehicle provides detailed warranty
coverage information.
Courtesy Transportation is available only at
participating dealers and all program options, such as
shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.Canadian Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.