Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against covered repair costs after your Bumper to Bumper
Warranty expires
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Relationship Center.
Customer assistance
237
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
240
Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium duty
trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel locks
Vehicle security systems
Customer assistance
245
Comfort and convenience
Cargo nets
Cargo organizer
Cargo tray
Electrochromic inside mirror with compass display
Electrochromic inside mirror with compass and temperature display
Engine block heater
Seatback organizer
Tire step
Travel equipment
Ash cup
Auto headlamps with daytime running lights (DRL)
Cigarette lighter element
Console
Daytime running lights (DRL)
Framed luggage covers
Heavy-duty battery
HomeLinkt(in sun visor)
Molded running boards
Rear view mirror with HomeLinkt
Rear view mirror with tire pressure sensor
Removable luggage basket
Running boards, child step
Soft luggage cover
Track rider bars
Track rider bar adaptors
Trailer hitch (Class II)
Trailer hitch bars and balls
Trailer hitch mount bike carrier
Video entertainment system
Customer assistance
246
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats
Cleaners, waxes and polishes
Door edge guards
Flat splash guards
Front end covers (full and mini)
Hood deflectors
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Park aid system
Rear air deflectors
Side window air deflectors
Touch-up paint
Underbody security lighting
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
Customer assistance
247
A
Accessory delay ..........................91
Air bag supplemental
restraint system ................131±132
and child safety seats ............133
description ..............................132
disposal ....................................136
driver air bag ..........................134
indicator light .....................8, 135
operation .................................134
passenger air bag ...................134
Air cleaner filter ...............200, 232
Air conditioning ..........................24
automatic temperature
control system ..........................31
Air filter, cabin ..........................203
Antifreeze
(see Engine coolant) ................193
Anti-lock brake system
(see Brakes) ......................152±153
Anti-theft system ......................104
arming the system ..................104
disarming a
triggered system .....................105
disarming an untriggered
system .....................................105
Audio system (see Radio) .........42
Automatic transaxle .................155
driving with .............................156
fluid, adding ............................198
fluid, checking ........................198
fluid, refill capacities ..............232
fluid, specification ..................234
Auxiliary power point .................81
Axle
lubricant specifications ..........233B
Battery .......................................201
acid, treating emergencies .....201
charging system warning light ..8
jumping a disabled battery ....179
maintenance-free ....................201
replacement, specifications ...232
servicing ..................................201
Brakes ........................................152
anti-lock ...........................152±153
anti-lock brake system
(ABS) warning light .........11, 153
brake warning light ....................9
fluid, checking and adding ....192
fluid, refill capacities ..............232
fluid, specifications .........233±234
lubricant specifications ..233±234
parking ....................................153
shift interlock ..........................155
Break-in period .............................3
C
Capacities for refilling fluids ....232
Cargo cover ...............................108
Cargo net ...................................107
CD changer .................................76
Certification Label ....................236
Child safety restraints ..............136
child safety belts ....................136
Child safety seats ......................137
attaching with tether straps ..142
in front seat ............................139
in rear seat ......................139, 141
LATCH .....................................146
tether anchorage hardware ...143
Cleaning your vehicle ...............226
Index
250
built-in child seat ...................231
engine compartment ..............228
exterior ....................................227
exterior lamps .........................228
instrument cluster lens ..........230
instrument panel ....................230
interior .............................230±231
mirrors .....................................228
plastic parts ............................228
safety belts ..............................231
washing ....................................226
waxing .....................................227
wheels ......................................227
windows ..................................230
wiper blades ............................229
woodtone trim ........................230
Climate control (see Air
conditioning or Heating) ............24
Clock ................................49, 61, 71
Console ......................................100
overhead ....................................98
Controls
power seat ...............................111
steering column ........................86
Coolant
checking and adding ..............193
refill capacities ................196, 232
specifications ..................233±234
Cruise control
(see Speed control) ....................82
Customer Assistance ................166
Ford accessories
for your vehicle ......................244
Ford Extended
Service Plan ............................237
Getting assistance outside
the U.S. and Canada ..............243
Getting roadside assistance ...166Getting the
service you need ....................237
Ordering additional
owner's literature ...................248
The Dispute
Settlement Board ...................240
Utilizing the Mediation/
Arbitration Program ...............243
D
Defrost
rear window ..............................42
Dipstick
automatic
transmission fluid ...................198
engine oil .................................189
Doors
door ajar warning .....................10
lubricant specifications ..........233
Driving under special
conditions
through water .........................159
E
Emergencies, roadside
jump-starting ..........................179
Emission control system ..........219
Engine ........................................234
check engine/service engine
soon light ..................................11
cleaning ...................................228
coolant .....................................193
idle speed control ...................201
lubrication
specifications ..................233±234
refill capacities ........................232
service points ..........................188
starting after a collision .........167
Index
251
Engine block heater .................150
Engine oil ..................................189
checking and adding ..............189
dipstick ....................................189
filter, specifications ........191, 232
recommendations ...................191
refill capacities ........................232
specifications ..................233±234
Exhaust fumes ..........................151
F
Floor mats .................................100
Fluid capacities .........................232
Foglamps .....................................23
Fuel ............................................211
calculating fuel economy .......216
cap ...........................................213
capacity ...................................232
choosing the right fuel ...........214
comparisons with EPA fuel
economy estimates .................219
detergent in fuel .....................215
filling your vehicle
with fuel ..................211, 213, 216
filter, specifications ........216, 232
fuel pump shut-off switch .....167
gauge .........................................16
improving fuel economy ........216
low fuel warning light ..............11
octane rating ...................215, 234
quality ......................................215
running out of fuel .................216
safety information relating to
automotive fuels .....................211
Fuses ..................................168±169G
Garage door opener ....................94
Gas cap (see Fuel cap) ............213
Gas mileage
(see Fuel economy) .................216
Gauges .........................................14
engine coolant
temperature gauge ...................17
fuel gauge ..................................16
odometer ...................................15
speedometer .............................15
trip odometer ............................16
GAWR
(Gross Axle Weight Rating) .....160
calculating ...............................161
definition .................................160
driving with a heavy load ......160
location ....................................160
GVWR (Gross
Vehicle Weight Rating) .............160
calculating .......................160±161
definition .................................160
driving with a heavy load ......160
location ....................................160
H
Hazard flashers .........................167
Head restraints .........................110
Headlamps ...................................22
aiming ......................................226
autolamp system .......................23
bulb specifications ..................225
flash to pass ..............................22
high beam ...........................10, 22
replacing bulbs .......................222
turning on and off ....................22
warning chime ..........................13
Index
252