2001 MERCEDES-BENZ ML430 ESP

152 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button •
Located in the overhead control panel is the Roadside
Assistance button•. Briefly press on cover (3) – the
cover will open.
Pressing and holding the Roadside Assistance
button• (for longer than 2 seconds) will initiate a
call to a Mercedes-Benz Roadside Assistance dispatcher.
The button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” appears in the MCS display.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
receive an automatic “SOS” signal and cannot make
voice contact with the vehicle occupants.

RESET
MODE
3

154 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
If the indicator lamp in the Roadside Assistance
button• is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the MCS
display.
Should this occur, assistance must be summoned by
other means.
Roadside Assistance calls can be terminated using the
END button on the MCS unit.Information button ¡
Located in the overhead control panel is the Information
button¡. Briefly press on cover (3) – the cover will
open.
Pressing and holding the Information button¡ (for
longer than 2 seconds) will initiate a call to the Client
Assistance Center. The button will flash while the call is
in progress. The message “INFO – CONNECTING CALL”
appears in the MCS display. When the connection is
established, the message “INFO – CALL CONNECTED”
appears in the MCS display.

RESET
MODE
3

155 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index The Tele Aid system will transmit data generating the
vehicle identification number, model, color and location
(subject to availability of cellular and GPS signals).
While the call is connected, you can change to
navigation menu by pressing NAVI button on the MCS.
A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established, the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the MCS
display. Information regarding the operation of your
vehicle, the nearest Mercedes-Benz Light Truck Center
or Mercedes-Benz USA products and services is
available to you.
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately
10 seconds during the system self-check after turning
key in steering lock to position 2 (together with the
“SOS” button and the Roadside Assistance button•).
See system self-check on page 148 when the indicator
lamps do not light up in red or stay on longer than
approximately 10 seconds.
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “Info – CALL FAILED”
appears in the MCS display.
Should this occur, information must be summoned by
other means.
Information calls can be terminated using the END
button on the MCS unit.

156 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Light Truck
Center and have the system checked or contact the
Response Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The MCS system operation will resume.

157 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp for the respective button flashes
until the call is concluded and this can only be
completed by a Response Center or Client Assistance
Center representative, except Roadside assistance and
Information calls, which can also be terminated by
using the End button on the MCS unit.
When a Tele Aid call has been initiated, the MCS system
audio is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call. The navigation system (if engaged) will
continue to run. A pop-up window will appear in the
MCS display to indicate that a Tele Aid call is in
progress.Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull outside handle of
liftgate for a minimum of 20 seconds until the “SOS”
button is flashing.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will f lash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in t he MCS display to indica te receipt of t he d oor unlock
command.

158 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the outside liftgate handle was pulled for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pulling the outside liftgate handle
again.Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.

162 Steering lock
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Steering lock
0The key can be withdrawn in this position only. The
steering is locked when the key is removed from the
steering lock. If necessary, move steering wheel
slightly to allow the locking mechanism to engage.
The key can only be removed with the selector lever
in position “P”. After removing the key or with the
key in steering lock position 0, the selector lever is
locked in position “P”.1Steering is unlocked.
(If necessary, move steering wheel slightly to allow
the key to be turned clockwise to position 1.) Most
electrical consumers can be operated. For detailed
information see respective subjects.
2Driving position.
3Starting position.
See page 164 for starting and turning off the engine.
Wa r n i n g !
When leaving the vehicle always remove the key
from the steering lock, and lock the vehicle. Do not
leave children unattended in the vehicle, or with
access to an unlocked vehicle. Unsupervised use of
vehicle equipment may cause serious personal
injury.

166 Automatic transmission
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Driving
The selector lever is automatically locked while in
position “P”. To move the selector lever out of
position “P”, the service brake pedal must be firmly
depressed before the shift lock will release.
Shift selector lever to the desired position only when the
engine is idling normally and the service brake is
applied. Do not release the brake until ready to drive.
The vehicle may otherwise start creeping when the
selector lever is in drive or reverse position.Important!
After selecting any driving position from “N” or “P”,
wait a moment to allow the gear to fully engage before
accelerating, especially when the engine is cold.
Accelerator position
Partial throttle = early upshifting = normal acceleration
Full throttle = later upshifting = rapid acceleration
Kickdown (depressing the accelerator beyond full
throttle) = downshifting to a lower gear = maximum
acceleration. Once the desired speed is attained, ease up
on the accelerator – the transmission shifts up again.
Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Wa r n i n g !
It is dangerous to shift the selector lever out of “P”
or “N” if the engine speed is higher than idle speed.
If your foot is not firmly on the brake pedal, the
vehicle could accelerate quickly forward or in
reverse. You could lose control of the vehicle and
hit someone or something. Only shift into gear
when the engine is idling normally and when your
right foot is firmly on the brake pedal.