2001 MERCEDES-BENZ E320 Manual

178 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the “SOS” button stays
on after turning electronic key in starter switch to
position 2 and the message “TELE AID – NOT
ACTIVATED” will be shown in the multifunction display
for approx. 10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.
The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.The speaker volume of a Tele Aid call can be adjusted
when using the volume control on the multifunction
steering wheel, for raising press buttonæ and for
lowering press buttonç.
To activate, press the “SOS” button, the Roadside
Assistance button or t he Informa tion bu tton¡,
depending on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, Info Services
* profile
and more.
* Optional – available only with COMAND System self-check
Initially, after turning the electronic key in starter
switch to position 2, malfunctions are detected and
indicated (the indicator lamps in the “SOS” button, the
Roadside Assistance button and the Information
button¡ stay on longer than 10 seconds or do not
come on). The message “TELE AID – VISIT
WORKSHOP” appears for approx. 10 seconds in the
multifunction display.

179 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
Always make sure that the indicator lamps in the
“SOS” button, in the “Roadside Assistance” button and
in the “Information” button do not remain illuminated
constantly in red and the message “TELE AID – VISIT
WORKSHOP” is not displayed in the multifunction
display after the system self check.
If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.
Emergency calls
An emergency call is initiated automatically:
•following an accident in which the Emergency
Tensioning Retractors (ETR’s) or airbags deploy,
•if the antitheft alarm or the tow away alarm stays on
for more than 20 seconds, see pages 43 and 45.
An emergency call can also be initiated manually by
opening the cover next to the inside rear view mirror
labeled “SOS”, then pressing the button (for longer than
2 seconds) located under the cover. See below for
instructions on initiating an emergency call manually.Once the emergency call is in progress, the indicator
lamp in the “SOS” button will begin to f lash. The
message “EMERGENCY CALL – CONNECTING CALL”
appears in the multifunction display. When the
connection is established, the message “EMERGENCY
CALL – CALL CONNECTED” appears in the
multifunction display. All information relevant to the
emergency, such as the location of the vehicle
(determined by the GPS satellite location system),
vehicle model, identification number and color are
generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
initiated. When a voice connection is established the
audio system mutes and the message “TELE AID –
EMERGENCY CALL ACTIVE” appears in the
multifunction display. The Response Center will attempt
to determine more precisely the nature of the accident
provided they can speak to an occupant of the vehicle.

181 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Initiating an emergency call manuallyBriefly press on cover (1) – the cover will open.
Press the SOS button (2) briefly (for longer than
2 seconds). The indicator lamp in the SOS button (2)
will flash until the emergency call is concluded. Wait for
a voice connection to the Response Center.
Close the cover (1) after the emergency call is
concluded.
P82.95-2209-26
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
receive an automatic “SOS” signal and cannot make
voice contact with the vehicle occupants.

184 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
h ave t he system checked or contac t t he Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The COMAND system operation will resume
(only vehicles with COMAND).

196 Automatic transmission
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Selector lever position
The current selector lever position is indicated in the
gear range indicator display. The automatic gear
shifting process can be adapted to specific operating
conditions using the selector lever.Park position
The park position is to be used when parking the
vehicle. Engage only with the vehicle stopped.
The park position is not intended to serve as a
brake when the vehicle is parked. Rather, the
driver should always use the parking brake in
addition to placing the selector lever in park to
secure the vehicle.
Note:
The electronic key can only be removed from the
steering lock with the selector lever in
position “P”. With the electronic key removed, the
selector lever is locked in position “P”.
With a malfunction in the vehicle’s electrical
system the selector lever could remain locked in
position “P”. To unlock the selector lever
manually, see page 284.
Reverse gear
Shift to reverse gear only with the vehicle
sto p ped .
10

229 What you should know at the gas station
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index What you should know at the gas station
Fuel supplyOpen flap by pushing near front (arrow). Turn fuel cap
to the left and hold on to it until possible pressure in
tank has been released, then remove cap. Failure to
remove slowly could result in personal injury.
See page 296 for notes on fuel filler flap, manual
release.
Fuel
To prevent fuel vapors from escaping into open air, fully
insert filler nozzle unit. Only fill fuel tank until the filler
nozzle unit cuts out — do not top up or overfill.
Leaving the engine running and the fuel cap open can
cause the “CHECK ENGINE” lamp to illuminate, see
page 234 for notes on the “CHECK ENGINE” lamp.
Wa r n i n g !
Gasoline is highly flammable and poisonous. It
burns violently and can cause serious injury.
Whenever you are around gasoline, avoid inhaling
fumes and skin contact, extinguish all smoking
materials. Never allow sparks, flame or smoking
materials near gasoline!
Wa r n i n g !
Overfilling of fuel tank may result in creating
pressure in the system which could cause a gas
discharge such as the gas spraying back out upon
removing the filler nozzle which could cause
personal injury.

249 Malfunction and warning messages
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index TELE AID
1 The Tele Aid system consists of three types of response; automatic
and manual emergency, roadside assistance and information. With
this message displayed, one or more functions may not be
availa ble.
See page 178 for notes on the Tele Aid.If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.STEERING GEAR OIL
System without or with insufficient steering gear oil
level. Danger of damage to steering gear exists.
When this message appears, the steering gear oil level
has dropped below the required level. Have the system
checked at the nearest Mercedes-Benz Center as soon as
possible.Line 1 Line 2
TELE AID VISIT WORKSHOP!
Line 1 Line 2
STEERING GEAR OIL VISIT WORKSHOP!

253 Contents - Practical hints
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hintsCar care Index
Practical hintsFirst aid kit .....................................254
Stowing things in the vehicle ......254
Fuses ................................................255
Hood .................................................257
Checking engine oil level .............260
Automatic transmission
fluid level ................................... 261
Coolant level ................................... 261
Adding coolant ...........................262
Windshield and headlamp
washer system ...........................263
Windshield and headlamp
washer fluid mixing ratio .........263Spare wheel, vehicle tools,
storage compartment ............... 264
Vehicle jack .................................... 265
Wheels ............................................ 266
Tire replacement ....................... 266
Rotating wheels ......................... 267
Spare wheel .................................... 268
Spare wheel bolts ...................... 268
Spare wheel .................................... 269
Changing wheels ............................271
Tire inflation pressure ..................276
Battery ............................................. 277
Jump starting ................................. 279
Towing the vehicle ........................ 282
Transmission selector lever,
manually unlocking ................. 284Exterior lamps ................................285
Headlamp assembly ...................286
Taillamp assemblies ..................289
Changing batteries in the
electronic main key .................. 291
Synchronizing
remote control ............................293
Emergency engine
shut-down ..................................293
Rear seat cushion ..........................294
Emergency operation of
sliding / pop-up roof .................295
Manual release for
fuel filler flap .............................296
Replacing wiper blade insert .......296
Trunk lamp .....................................298
Roof rack .........................................298