2001 LINCOLN TOWN CAR Owners Manual

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Customer assistance
225

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of the
U.S. or Canada, register your vehicle identification number (VIN) and new
address with Ford Motor Company Worldwide Direct Market Operations.
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford's rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
²12 months or 20 000 km (12 000 miles) (whichever occurs first), or
²The remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle's Limited Warranty Ð 3 years or 60 000 km (36 000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
Customer assistance
226

Vehicle Security
Styled wheel locks
Vehicle security systems
Comfort and convenience
Cargo nets
Cargo organizers
Engine block heaters
Travel equipment
Cell phone holder
Floor mounted console organizer
Inside rear view mirror (Electrochromic with compass and temperature
display)
HomeLinkt
Protection and appearance equipment
Air bag anti-theft locks
Car covers
Carpet floor mats
Door edge guards
Emergency kit
First aid kit
Flat splash guards
Front end cover (full)
Molded splash guards
Styled hood deflector
Underbody lighting
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
Customer assistance
227

the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
228

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
229

REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect that could cause a crash, or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (202±366±0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Reporting safety defects
230

A
Accessory delay ..........................74
Air bag supplemental restraint
system ................................110, 115
and child safety seats ............112
description ......................110, 115
disposal ....................................118
driver air bag ..................112, 116
indicator light .............9, 114, 117
operation .........................112, 116
passenger air bag ...........112, 116
side air bag ..............................115
Air cleaner filter ...............183, 212
Air conditioning ..........................27
automatic temperature
control system ..........................27
Air suspension ...........................134
description ..............................134
warning light .............................13
Antifreeze (see Engine
coolant) .....................................171
Anti-lock brake system (see
Brakes) ..............................130±131
Audio system (see Radio) .........33
Automatic transmission
driving an automatic
overdrive .................................136
fluid, adding ............................178
fluid, checking ........................178
fluid, refill capacities ..............212
fluid, specification ..................215
Auxiliary power point .................59
Axle
lubricant specifications ..214±215
refill capacities ........................212
traction lok ..............................139B
Battery .......................................181
acid, treating emergencies .....181
charging system warning
light ............................................11
jumping a disabled battery ....158
maintenance-free ....................181
replacement, specifications ...212
servicing ..................................181
Belt minder ...............................106
Brakes ........................................130
anti-lock ...........................130±131
anti-lock brake system
(ABS) warning light .........10, 131
brake warning light ..................10
fluid, checking and adding ....170
fluid, refill capacities ..............212
fluid, specifications .........214±215
lubricant specifications ..214±215
pedals (see Power adjustable
foot pedals) ...............................58
shift interlock ..........................135
Break-in period .............................3
C
Capacities for refilling fluids ....212
Cassette tape player ...................41
CD changer .................................53
Certification Label ....................218
Child safety restraints ..............118
child safety belts ....................118
Child safety seats ......................119
attaching with tether straps ..123
in front seat ............................121
in rear seat ..............................121
Cleaning your vehicle ...............206
Index
231

engine compartment ..............209
exterior ....................................207
exterior lamps .........................208
instrument cluster lens ..........210
instrument panel ....................210
interior .............................210±211
mirrors .....................................208
plastic parts ............................208
safety belts ..............................211
washing ....................................206
waxing .....................................207
wheels ......................................208
windows ..................................210
wiper blades ............................208
woodtone trim ........................210
Climate control (see Air
conditioning or Heating) ............27
Clock ................................39, 53, 58
Compass, electronic
calibration .................................20
set zone adjustment ...........19±20
Console
rear ............................................76
Controls
power seat .................................92
steering column ........................65
Coolant
checking and adding ..............171
coolant temperature light ........12
refill capacities ................175, 212
specifications ..................214±215
Cruise control (see Speed
control) ........................................62
Customer Assistance ................145
Ford accessories for your
vehicle .....................................226
Ford Extended Service
Plan ..........................................219Getting assistance outside the
U.S. and Canada .....................225
Getting roadside assistance ...145
Getting the service
you need .................................219
Ordering additional owner's
literature .................................228
The Dispute Settlement
Board .......................................222
Utilizing the
Mediation/Arbitration
Program ...................................225
D
Daytime running lamps
(see Lamps) ................................26
Defrost
rear window ..............................33
Dipstick
automatic transmission
fluid ..........................................178
engine oil .................................167
Doors
door ajar warning .....................12
lubricant specifications ..........214
Driving under special
conditions
through water .........................144
E
Emergencies, roadside
jump-starting ..........................158
Emission control system ..........197
Engine ................................215±216
check engine/service engine
soon light ....................................8
cleaning ...................................209
Index
232