2001 HONDA ACCORD Owners Manual

338

Customer Relations................................
Inf ormation . 340
...................
U.S. Zone Of f ice Map . 341
.............
Canada Zone Of f ice Map . 342
....................
Warranty Coverages . 343
Reporting Saf ety Def ects
..........................
(U.S. Vehicles) . 344
.....................
Authorized Manuals . 345
Warranty and Customer Relations
Warrant y and Cust omer Relat ions 339

When you call or write, please give
us this inf ormation:
Honda dealership personnel are
trained prof essionals. They should
be able to answer all your questions.
If you encounter a problem that your
dealership does not solve to your
satisf action, please discuss it with
the dealership’s management. The
Service Manager or General
Manager can help. Almost all
problems are solved in this way. If you are dissatisf ied with the
decision made by the dealership’s
management, contact your Honda
Customer Relations Zone Of f ice.
Refer to the U.S. and Canadian Zone
Of f ice maps on the f ollowing pages.
Vehicle Identif ication Number
(see page )
Name and address of the dealer
who services your car
Date of purchase
Mileage on your car
Your name, address, and tele-
phone number
A detailed description of the
problem
Name of the dealer who sold the
car to you324
Cust omer Relat ions Inf ormat ion
Warrant y and Cust omer Relat ions
340


 


 



 
U.S. Zone Office Map
Warrant y and Cust omer Relat ions 341
ZONE 1
ZONE 9
ZONE 6
ZONE 3
ZONE 10
ZONE 7ZONE 5
ZONE 2 ZONE 15
ZONE 4
ZONE 2
ZONE 8 Mid-Atlantic Zone
902 Wind River Ln., Suite 200
Gaithersburg, Maryland 20878
(301) 990-2020
Southeastern Zone
1500 Morrison Parkway
Alpharetta, Georgia 30004
(770) 442-2045
West Central Zone
1600 South Abilene Street, Suite D
Aurora, Colorado 80012
(303) 696-3935
Puerto Rico and U.S. V.I.
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
(787) 250-4318
Western Zone
P.O. Box 2260
700 Van Ness Avenue
Torrance, California
90501-1490
(310) 781-4565
Northeastern Zone
115 Gaither Drive
Mt. Laurel, New Jersey 08054
(856) 235-5533
Includes: NYC Metro area and
Fairfield County, CT area Central Zone
101 South Stanfield Road
Troy, Ohio 45373
(937) 332-6250 South Central Zone
4529 Royal Lane
Irving, Texas 75063
(972) 929-5481 North Central Zone
601 Campus Drive, Suite A-9
Arlington Heights, Illinois 60004
(847) 870-5600
Northwestern Zone
P.O. Box 20186
12439 N.E. Airport Way
Portland, Oregon 97230
(503) 256-0943
(also includes Alaska and
Hawaii)
New England Zone
555 Old County Road
Windsor Locks, C onnecticut 06096
(860) 623-3310
See Zone 5 for:
NYC Metro area and
Fairfield County, CT area
The addresses and telephone numbers are subject to change. If you cannot
reach your Zone office, ask your Honda dealer for the current information.

Canada Zone Of f ice Map
Warrant y and Cust omer Relat ions
342 CUSTOMER RELATIONS
RELATIONS AVEC LA CLIENTÈLE
Honda Canada Inc.
National Office Honda Canada Inc.
715 Milner Avenue
Toronto, ON
M1B 2K8
Tel: 1-888-9-HONDA-9
Fax: Toll-free 1-877-939-0909
Toronto (416) 287-4776

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a seat
belt that f ails to f unction properly is
covered f or the usef ul lif e of the
vehicle. provides prorated
coverage f or a replacement battery
purchased f rom a Honda dealer.
Your new Honda is covered by these
warranties:
covers all Genuine
Honda replacement parts against
defects in materials and workman-
ship.
Genuine Honda Accessories are
covered under this warranty. Time
and mileage limits depend on the
type of accessory and other f actors.
Please read your warranty manual
f or details. all exterior body panels are
covered f or rust-through f rom the
inside f or the specif ied time period
with no mileage limit. provides
coverageforaslongasthepur-
chaser of the muf f ler owns the car.
these two
warranties cover your vehicle’s emis-
sions control systems. Time, mileage,
and coverage are conditional. Please
read the warranty manual for exact
inf ormation.
this warranty gives up
to 100 percent credit toward a
replacement battery. covers
your new vehicle, except f or the
battery, emissions control systems
and accessories, against def ects in
materials and workmanship.
Restrictions and exclusions apply to
all these warranties. Please read the
2000 Honda Warranty Inf ormation
booklet that came with your car f or
precise inf ormation on warranty
coverages. Your Honda’s original
tires are covered by their
manuf acturer. Tire warranty inf or-
mation is in a separate booklet.
Please ref er to the 2000 Warranty
Manual that came with your car.Seat Belt L imit ed Warrant y Replacement Bat t ery L imit edWarranty
Replacement Part s L imit ed Warranty
Accessory Limited Warranty
Rust Perf orat ion L imit ed Warrant y Replacement Muf f ler L if et ime
Limited Warranty
Emissions Cont rol Syst ems Def ect s Warrant y and EmissionsPerf ormance Warranty
Original Equipment Bat t ery L imit edWarranty
New Car Limited WarrantyU.S. Owners
Canadian Owners
Warranty Coverages
Warrant y and Cust omer Relat ions343

If you believe that your vehicle has a
def ect which could cause a crash or
could cause injury or death, you
should immediately inf orm the
National Highway Traf f ic Saf ety
Administration (NHTSA) in addition
to notifying American Honda Motor
Co., Inc.If NHTSA receives similar com-
plaints, it may open an investigation,
and if it f inds that a saf ety def ect
exists in a group of vehicles, it may
order a recall and remedy campaign.
However, NHTSA cannot become
involved in individual problems
between you, your dealer, or
American Honda Motor Co., Inc.To contact NHTSA, you may either
call the Auto Saf ety Hotline toll-f ree
at 1-800-424-9393 (or 366-0123 in
Washington D.C. area) or write to:
NHTSA, U.S. Department of
Transportation, Washington,
D.C. 20590. You can also obtain
other inf ormation about motor
vehicle safety from the Hotline.
Warrant y and Cust omer Relat ions
Reporting Saf ety Def ects (U.S. Vehicles)
344

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 $#
The f ollowing publications covering the operation and
servicing of your vehicle can be obtained f rom Helm
Incorporated, either by f illing out the attached f orm or,
f or credit card holders, calling the toll-f ree phone number
on the f orm. For manuals prior to the year shown below,
contact Helm Incorporated, P.O. Box 07280, Detroit,
Michigan 48207, or call 1-800-782-4356.
Valid only f or sales within the U.S. Canadian owners shouldcontact their authorized Honda dealer.
Authorized Manuals
Purchasing Factory Authorized Manuals
(U.S. only)
345
ORDER TOLL FREE: 1-800-782-4356
OR
(NOTE: For Credit Card Holder Orders Only)
MINIMUM CREDIT CARD PURCHASE $10.00
Form Description
1998-2001 Honda Accord 2/4 Door L4 Service Manual Base Book
1998-2001 Honda Accord 2/4 Door V6 Service Manual Supplement
Electrical Troubleshooting Manual Body Repair Manual
2001 Honda Accord 4 Door L4/V6 Owner’s Manual
Order Form for Previous Years-
Indicate Year and Model Desired
Publication
Form Number 61S8008 61S8009
61S8008EL 61S8030
31S84630
HON-R Price
Each
$66.00$36.00$46.00$40.00$30.00
FREE
1998-2001 Honda Accord 2/4 Door L4/V6
1998-2001 Honda Accord 2/4 Door L4/V6
PUBLICATION NUMBER VEHICLE MODEL
Name Year Qty
Price
Each Total
Price
GRAND TOTAL
HANDLING CHARGE
Mich. Purchases
Add 6% Sales Tax
TOTAL MATERIAL
$6.00
Prices are subject to change without notice and without incurring
obligation. Prices are subject to change without
notice and without incurring obligation.
Orders are mailed within 10 days. Please
allow adequate time for delivery. Monday-Friday 8:00 A.M. 6:00 P.M. EST
By completing this form you can order the materials desired. You can
pay by check or money order, or charge to your credit card. Mail to
Helm Incorporated at the address shown on the back of the order form.