2001 GMC YUKON XL DENALI service port

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Table of Contents (cont'd)
Customer Assistance Information
In the Index you will find an alphabetical listing of almost every subject in this manual.
You can use it to quickly find something you want to read.
Section
8Customer Satisfaction Procedures
Customer Assistance Offices
Roadside Assistance and Courtesy Transportation
Warranty Information (See Warranty Manual)
Reporting Safety Defects on page 8-10
Service Publications
Index
Section
9
Please refer to the last page of this manual for your Service Station Guide

2-55 Safety and Security Services

Automatic Notification of Air Bag
Deployment
-- If an air bag deploys, a priority
emergency signal is sent automatically to the center.
An advisor will locate your vehicle's position, try to
contact you and assist you in the situation. If the
center is unable to contact you, an emergency service
provider will be contacted.

Stolen Vehicle Tracking
-- Call the center at
1
-888-4-ONSTAR (1-888-466-7827) to report your
vehicle stolen. The system can then locate and track
your vehicle and the advisor will be able to notify
the proper authorities.

Roadside Assistance with Location
-- For vehicle
breakdowns, press the OnStar button. An advisor
will contact the appropriate help.

Remote Diagnostics
-- If an instrument panel light
comes on, the center can perform a check of the
engine on
-board computer. An advisor can then
recommend what action needs to be taken.
OnStar MED
-NET -- Med-Net can store your
personal medical history and provide it to emergency
personnel if necessary. (Requires activation and an
additional fee.)

Accident Assist
-- An advisor can provide
step
-by-step guidance following an accident.

Remote Door Unlock
-- To contact the center, call
1
-888-4-ONSTAR. You will be required to provide
your security information. An advisor will send a
command to your vehicle to unlock itself. The
advisor can delay unlocking your vehicle. Remote
Door Unlock is disabled 48 hours after the vehicle
is parked to maintain the battery charge.

Vehicle Locator Service
-- To contact the center,
call 1
-888-4-ONSTAR. You will be required to
provide your security information. An advisor will
send a command to your vehicle to sound the horn
and/or flash the lamps.
In order to provide you with excellent service, calls with
the OnStar Center may be monitored or recorded.

2-56 Premium Services (Includes Safety and
Security Services)

Route Support -- An advisor can provide directions
or guidance to anywhere you want to go. In addition,
they can help you locate gas stations, rest areas,
ATMs, hospitals, hotels, stores, eateries and more.

Concierge Services
-- The concierge advisor can
obtain tickets, reservations or help with vacation/trip
planning and other unique items and services.

Ride Assist
-- An advisor can locate transportation
in the event that you are unable to drive.
OnStar System Limitations
Complete limitations can be found on the subscriber
services agreement.
OnStar Service is:

available in the 48 contiguous United States, Alaska,
Hawaii and Canada;

available when the vehicle is within the operating
range of a cellular provider;
subject to limitations caused by atmospheric
conditions, such as severe weather or topographical
conditions, such as mountainous terrain.

subject to cellular carrier equipment limitations.
Global positioning capabilities used to deliver
OnStar service will not be available if satellite signals
are obstructed.
OnStar will not function if the vehicle's battery is
discharged or disconnected. It may also be inoperative if
the vehicle is in an accident and the OnStar or vehicle
electrical system components are damaged.
Safety and security services are provided by existing
governmental emergency service providers. OnStar will
use reasonable efforts to contact the appropriate
emergency service provider and request assistance but
cannot promise that they will respond to the call in a
timely manner or at all.

4-14
If your vehicle starts to slide, ease your foot off the
accelerator pedal and quickly steer the way you want
the vehicle to go. If you start steering quickly enough,
your vehicle may straighten out. Always be ready for a
second skid if it occurs.
Of course, traction is reduced when water, snow, ice,
gravel or other material is on the road. For safety, you'll
want to slow down and adjust your driving to these
conditions. It is important to slow down on slippery
surfaces because stopping distance will be longer and
vehicle control more limited.
While driving on a surface with reduced traction, try
your best to avoid sudden steering, acceleration or
braking (including engine braking by shifting to a
lower gear). Any sudden changes could cause the tires
to slide. You may not realize the surface is slippery until
your vehicle is skidding. Learn to recognize warning
clues
-- such as enough water, ice or packed snow on
the road to make a ªmirrored surfaceº
-- and slow down
when you have any doubt.
Remember: Any anti
-lock brake system (ABS) helps
avoid only the braking skid.
Operating Your All-Wheel-Drive
Vehicle Off Paved Roads
Many of the same design features that help make your
vehicle responsive on paved roads during poor weather
conditions
-- features like the locking rear axle and
all
-wheel drive -- help make it much better suited for
off
-road use than a conventional passenger car. Its
higher ground clearance also helps your vehicle step
over some off
-road obstacles. But your vehicle doesn't
have features like special underbody shielding and a
transfer case low gear range, things that are usually
thought necessary for extended or severe off
-road
service. This guide is for operating your vehicle off
paved roads.
Also, see ªAnti
-Lock Brakesº in the Index.
Off
-road driving can be great fun. But it does have
some definite hazards. The greatest of these is the
terrain itself.
ªOff
-roadingº means you've left the great North
American road system behind. Traffic lanes aren't
marked. Curves aren't banked. There are no road signs.
Surfaces can be slippery, rough, uphill or downhill.
In short, you've gone right back to nature.

4-15
Off-road driving involves some new skills. And that's
why it's very important that you read this guide. You'll
find many driving tips and suggestions. These will help
make your off
-road driving safer and more enjoyable.
Before You Go Off-Roading
There are some things to do before you go out. For
example, be sure to have all necessary maintenance and
service work done. Check to make sure all underbody
shields (if so equipped) are properly attached. Is there
enough fuel? Is the spare tire fully inflated? Are the
fluid levels up where they should be? What are the local
laws that apply to off
-roading where you'll be driving?
If you don't know, you should check with law
enforcement people in the area. Will you be on
someone's private land? If so, be sure to get the
necessary permission.
Loading Your Vehicle for Off-Road Driving
There are some important things to remember about
how to load your vehicle.

The heaviest things should be on the load floor and
forward of your rear axle. Put heavier items as far
forward as you can.

Be sure the load is secured properly, so driving on
the off
-road terrain doesn't toss things around.
CAUTION:

Cargo on the load floor piled higher than
the seatbacks can be thrown forward
during a sudden stop. You or your
passengers could be injured. Keep cargo
below the top of the seatbacks.

Unsecured cargo on the load floor can
be tossed about when driving over rough
terrain. You or your passengers can be
struck by flying objects. Secure the
cargo properly.

Heavy loads on the roof raise the vehicle's
center of gravity, making it more likely to
roll over. You can be seriously or fatally
injured if the vehicle rolls over. Put heavy
loads inside the cargo area, not on the roof.
Keep cargo in the cargo area as far forward
and low as possible.
You'll find other important information in this manual.
See ªVehicle Loading,º ªLuggage Carrierº and ªTiresº
in the Index.

4-34
The exit speed is usually posted.
Reduce your speed according to your speedometer, not
to your sense of motion. After driving for any distance
at higher speeds, you may tend to think you are going
slower than you actually are.
Before Leaving on a Long Trip
Make sure you're ready. Try to be well rested. If you
must start when you're not fresh
-- such as after a day's
work
-- don't plan to make too many miles that first part
of the journey. Wear comfortable clothing and shoes you
can easily drive in.
Is your vehicle ready for a long trip? If you keep it
serviced and maintained, it's ready to go. If it needs
service, have it done before starting out. Of course,
you'll find experienced and able service experts in GM
dealerships all across North America. They'll be ready
and willing to help if you need it.Here are some things you can check before a trip:

Windshield Washer Fluid: Is the reservoir full?
Are all windows clean inside and outside?

Wiper Blades: Are they in good shape?

Fuel, Engine Oil, Other Fluids: Have you checked
all levels?

Lamps: Are they all working? Are the lenses clean?

Tires: They are vitally important to a safe,
trouble-free trip. Is the tread good enough for
long
-distance driving? Are the tires all inflated to the
recommended pressure?

Weather Forecasts: What's the weather outlook
along your route? Should you delay your trip a short
time to avoid a major storm system?

Maps: Do you have up
-to-date maps?

4-52 Maintenance When Trailer Towing
Your vehicle will need service more often when you're
pulling a trailer. See the Maintenance Schedule for more
on this. Things that are especially important in trailer
operation are automatic transmission fluid (don't
overfill), engine oil, axle lubricant, belt, cooling system
and brake system. Each of these is covered in this
manual, and the Index will help you find them quickly.
If you're trailering, it's a good idea to review these
sections before you start your trip.
Check periodically to see that all hitch nuts and bolts
are tight.
Trailer Wiring Harness
Heavy-Duty Trailer Wiring Package
Your vehicle is equipped with the seven-wire trailer
towing harness. This harness with a seven
-pin universal
heavy
-duty trailer connector is attached to a bracket on
the platform hitch.

5-12
NOTICE:
Engine damage from running your engine
without coolant isn't covered by your warranty.
See ªOverheated Engine Protection Operating
Modeº in the Index.
NOTICE:
When adding coolant, it is important that you
use only DEX
-COOL
(silicate-free) coolant.
If coolant other than DEX-COOL is added to
the system, premature engine, heater core or
radiator corrosion may result. In addition, the
engine coolant will require change sooner
-- at
30,000 miles (50 000 km) or 24 months,
whichever occurs first. Damage caused by the
use of coolant other than DEX
-COOL
is not
covered by your new vehicle warranty.
If there seems to be no leak, start the engine again.
See if the engine cooling fan speed increases when idle
speed is doubled by pushing the accelerator pedal down.
If it doesn't, your vehicle needs service. Turn off
the engine.
How to Add Coolant to the Coolant
Surge Tank
If you haven't found a problem yet, but the
coolant level isn't at or above the FILL COLD mark,
add a 50/50 mixture of clean, drinkable water and
DEX
-COOL
coolant at the coolant surge tank,
but be sure the cooling system, including the
coolant surge tank pressure cap, is cool before you
do it. See ªEngine Coolantº in the Index for
more information.