2001 FORD WINDSTAR service

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the Magnuson-
Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
267

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
268

To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
Customer assistance
270

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
Customer assistance
271

For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Customer assistance
275

Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
276

exterior ............................252±253
exterior lamps .........................254
instrument cluster lens ..........255
instrument panel ....................255
interior .............................255±257
mirrors .....................................254
plastic parts ............................253
safety belts ..............................256
washing ....................................252
waxing .....................................253
wheels ......................................253
windows ..................................256
wiper blades ............................254
woodtone trim ........................256
Climate control (see Air
conditioning or Heating) ............29
Clock ..........................42, 50, 59, 73
Compass, electronic
set zone adjustment .................24
Console ......................................101
overhead ....................................96
Controls
power seat ...............................120
Coolant
checking and adding ..............215
refill capacities ................220, 258
specifications ..................259, 261
Cruise control
(see Speed control) ....................79
Cupholder(s) .............................123
Customer Assistance ................185
Ford accessories
for your vehicle ......................272
Ford Extended
Service Plan ............................264
Getting assistance outside
the U.S. and Canada ..............271
Getting roadside assistance ...185Getting the
service you need ....................264
Ordering additional
owner's literature ...................275
The Dispute
Settlement Board ...................267
Utilizing the Mediation/
Arbitration Program ...............270
D
Daytime running lamps
(see Lamps) ................................27
Defrost
rear window ..............................38
Dipstick
automatic
transmission fluid ...................222
engine oil .................................211
Doors
door ajar warning .....................13
lubricant specifications ..........259
power sliding ............................98
Driving under special
conditions
through water .........................178
E
Emergencies, roadside
jump-starting ..........................202
Emission control system ..........243
Engine ........................................261
check engine/service engine
soon light ..................................11
cleaning ...................................254
coolant .....................................215
idle speed control ...................227
Index
279

lubrication
specifications ..................259, 261
refill capacities ........................258
service points ..........................210
starting after a collision .........186
Engine block heater .................165
Engine oil ..................................211
change oil soon warning,
message center .......................211
checking and adding ..............211
dipstick ....................................211
filter, specifications ........213, 257
recommendations ...................213
refill capacities ........................258
specifications ..................259, 261
Exhaust fumes ..........................166
F
Floor mats .................................101
Fluid capacities .........................258
Fuel ............................................236
calculating
fuel economy ....................25, 240
cap .....................................12, 238
capacity ...................................258
choosing the right fuel ...........238
comparisons with EPA fuel
economy estimates .................243
detergent in fuel .....................240
filling your vehicle
with fuel ..................236, 238, 240
filter, specifications ........240, 257
fuel pump shut-off switch .....186
gauge .........................................15
improving fuel economy ........240
low fuel warning light ................8
octane rating ...................239, 261
quality ......................................239
running out of fuel .................240safety information relating
to automotive fuels ................236
Fuses ..................................187±188
G
Garage door opener ..............90, 97
Gas cap (see Fuel cap) ......12, 238
Gas mileage
(see Fuel economy) .................240
Gauges .........................................14
engine coolant temperature
gauge .........................................16
fuel gauge ..................................15
odometer ...................................16
speedometer .............................15
tachometer ................................15
trip odometer ............................16
GAWR
(Gross Axle Weight Rating) .....178
calculating ...............................180
definition .................................178
driving with a heavy load ......178
location ....................................178
GVWR (Gross
Vehicle Weight Rating) .............178
calculating .......................178, 180
definition .................................178
driving with a heavy load ......178
location ....................................178
H
Hazard flashers .........................186
Head restraints .................119, 122
Headlamps ...................................27
aiming ..............................250±251
autolamp system .......................29
bulb specifications ..................250
Index
280