Ford Extended Service Plan
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
²benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items)
²protection against covered repair costs after your
Bumper-to- Bumper Warranty expires
You may purchase Ford ESP from any participating
Ford and Lincoln Mercury and Ford of Canada
dealer. There are several plans available in various
time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing
and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,000
participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer assistance
212
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program
for warranty disputes
²available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available in
all states. Ford Motor Company reserves the right to
change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance concerns as on Ford and Lincoln
Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable
written new vehicle warranty are eligible for review,
except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
²items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
Customer assistance
216
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced
the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Oral presentations
If you would like to make an oral presentation,
indicate YES to question #6 on the application.
While it is your right to make an oral presentation
before the Board, this is not a requirement and the
Board will decide the case whether or not an oral
presentation is made. Oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any
time by either party.
Customer assistance
218
A
Air bag supplemental
restraint system ........ 88
and child safety
seats ......................... 90
description .............. 88
disposal .................... 93
driver air bag .......... 91
indicator light ..... 9, 92
operation ................. 91
passenger air bag ... 91
Air cleaner filter ..... 206
Air conditioning ........ 20
manual heating and air
conditioning
system ..................... 20
Antifreeze (see Engine
coolant) ................... 157
Anti-lock brake system
(see Brakes) .... 108±109
Anti-theft system
warning light ............. 9
Audio system (see
Radio) ........................ 24
Automatic
transmission ............ 113
driving an automatic
overdrive ............... 115
fluid, adding .......... 167
fluid, checking ...... 167
fluid, refill
capacities ............... 206
fluid,
specification .......... 209
Auxiliary power
point ........................... 60Axle
lubricant
specifications. 208±209
refill capacities ...... 206
traction lok ............ 122
B
Battery ..................... 171
acid, treating
emergencies .......... 171
charging system
warning light ............. 9
jumping a disabled
battery ................... 141
maintenance-free .. 171
replacement,
specifications ........ 206
servicing ................ 171
voltage gauge .......... 17
Belt minder ............... 83
Brakes .............. 108, 110
anti-lock ......... 108±109
anti-lock brake
system (ABS) warning
light .................. 12, 109
brake warning
light .......................... 13
fluid, checking and
adding .................... 155
fluid, refill
capacities ............... 206
fluid,
specifications 208±209
lubricant
specifications 208±209
parking .................. 110
shift interlock ........ 113
Break-in period ........... 3
Index
228
fuel pump shut-off
switch .................... 130
gauge ....................... 14
improving fuel
economy ................ 186
low fuel warning
light .......................... 11
octane
rating ..... 184, 209±210
quality .................... 184
running out of
fuel ......................... 185
safety information
relating to automotive
fuels ....................... 180
Fuses ................ 131±132
G
Gas cap (see
Fuel cap) ........... 11, 182
Gas mileage (see Fuel
economy) ................. 186
Gauges ....................... 14
battery voltage
gauge ....................... 17
engine coolant
temperature
gauge ....................... 15
engine oil pressure
gauge ....................... 17
fuel gauge ................ 14
odometer ................. 16
speedometer ........... 15
tachometer .............. 16
trip odometer .......... 17
GAWR (Gross Axle
Weight Rating) ........ 122
definition ............... 122driving with a heavy
load ........................ 122
location .................. 122
GVWR (Gross Vehicle
Weight Rating) ........ 122
calculating ............. 122
definition ............... 122
driving with a heavy
load ........................ 122
location .................. 122
H
Hazard flashers ....... 130
Head restraints ......... 73
Headlamps ................. 18
aiming .................... 198
bulb specifications 197
daytime running
lights ........................ 18
flash to pass ............ 51
high beam ........... 8, 18
replacing bulbs ..... 193
turning on and off .. 18
warning chime ........ 13
Heating ...................... 20
heating and air
conditioning
system ..................... 20
Hood ........................ 149
I
Ignition ....... 52, 209±210
removing the key .. 122
Infant seats (see Safety
seats) ......................... 95
Inspection/maintenance
(I/M) testing ............ 191
Index
231
Item Information
Required fuel Unleaded fuel only - 87
octane
Fuel tank capacity 59.4L (15.7 gallons)
Engine oil capacity (includes
filter change)4.7L (5.0 quarts). Use
Motorcraft SAE 5W-20 Super
Premium Motor Oil, Ford
specification WSS-M2C153-H
Tire size and pressure See label on inside of glove
box door.
Hood release Pull handle under the left
side of the instrument panel.
Coolant capacity-3.8L OHV
V6 engine
111.2L (11.8 quarts)
Coolant capacity-4.6L SOHC
V8 engine
113.3L (14.1 quarts)
Power steering fluid capacity Fill to line on reservoir or
dipstick. Use Motorcraft
MERCONtAT F.
Manual transmission fluid
capacity-3.8L OHV V6 engine
2
2.6L (5.6 pints). Use
Motorcraft MERCONtAT F.3
Manual transmission fluid
capacity-4.6L SOHC V8
engine
2
3.8L (8.0 pints). Use Mobil 1
SynthetictAT F.3
Automatic transmission fluid
capacity-3.8L OHV V6 engine
2
13.1L (13.9 quarts). Use
Motorcraft MERCONtV ATF.
4
Automatic transmission fluid
capacity-4.6L SOHC V8
engine
2
12.0L (12.8 quarts). Use
Motorcraft MERCONtV ATF.
4
Windshield washer fluid 3.8L (4.0 quarts). Use
Ultra-Clear Windshield
Washer Concentrate.
1Use either green-colored Motorcraft Premium Engine
Coolant or yellow-colored Motorcraft Premium Gold
Engine Coolant. DO NOT USE Ford Extended Life Engine
Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used.
Transmission fluid requirements are indicated on the
dipstick or on the dipstick handle. MERCONtand
Filling station information
239
MERCONtV are not interchangeable. DO NOT mix
MERCONtand MERCONtV. Refer to your scheduled
maintenance guide to determine the correct service
interval.
3Service refill capacity is determined by filling the
transmission to the bottom of the filler hole with the
vehicle on a level surface.
4Indicates only approximate dry-fill capacity. Some
applications may vary based on cooler size and if equipped
with in-tank cooler. The amount of transmission fluid and
fluid level should be set by the indication on the dipstick's
normal operating range.
Filling station information
240