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You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
Customer assistance
232
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The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
233
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Utilizing the
Mediation/Arbitration
Program ...................................232
D
Daytime running lamps
(see Lamps) ................................21
Driving under special
conditions
through water .........................140
E
Emergencies, roadside
jump-starting ..........................157
Emission control system ..........208
Engine
check engine/service engine
soon light ..................................15
cleaning ...................................198
coolant .....................................166
Engine block heater .................105
Engine fan .................................168
Engine oil ..................................159
checking and adding ..............159
oil pressure gauge ....................20
recommendations ...................161
Exhaust fumes ..........................106
F
Foglamps .....................................22
Fuel ............................................183
calculating fuel
economy ..........................141, 189
choosing the right fuel ...........185
filling your vehicle with fuel ..183
filter, specifications ........186±187gauge .........................................17
improving fuel
economy ..........................141, 189
safety information relating to
automotive fuels .....................183
Fuses ..................................143, 145
G
Gas mileage (see Fuel
economy) ...........................141, 189
Gauges .........................................17
battery voltage gauge ...............19
engine coolant temperature
gauge .........................................17
engine oil pressure gauge ........20
fuel gauge ..................................17
odometer ...................................18
speedometer .............................18
tachometer ................................19
trip odometer ............................19
H
Hazard flashers .........................143
Headlamps ...................................21
aiming ......................................195
daytime running lights .............21
flash to pass ..............................66
high beam ...........................13, 66
turning on and off ....................21
warning chime ..........................16
Heating ........................................22
heater only system ...................22
heating and air conditioning
system .......................................24
Hood ..........................................158
Index
238