2001 FORD EXPLORER SPORT ECU

Make sure that all replacement tires are of the same size, type,
load-carrying capacity and tread design (e.g., ªAll Terrainº, etc.),
as originally offered by Ford.
Do not replace your tires with ªhigh performanceº tires or larger
size tires.
Failure to follow these precautions may adversely affect the
handling of the vehicle and make it easier for the driver to lose
control and roll over.
Tires that are larger or smaller than your vehicle's original tires may also
affect the accuracy of your speedometer.
USING SNOW TIRES AND TRACTION DEVICES
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all-weather treads to provide traction in
rain and snow. However, in some climates, using snow tires or traction
devices may be necessary. Ford offers tire cables as a Ford approved
accessory and recommends use of these or SAE class ªSº. See your
dealer or qualified service technician for more information on tire cables
for your vehicle.
Follow these guidelines when using snow tires and traction devices:
²Cables or chains should only be used on the rear wheels.
²Install cables or chains securely, verifying that the cables or chains do
not touch any wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the cables or chains rub or bang against
the vehicle, stop and retighten them. If this does not work, remove the
cables or chains to prevent vehicle damage.
²Avoid overloading your vehicle.
²Remove the cables or chains when they are no longer needed.
²Do not use cables or chains on dry roads.
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199

5. Without turning, remove the old
bulb from the lamp assembly by
gently pulling it straight back out of
the lamp assembly.
To install the new bulb:
Handle a halogen headlamp bulb carefully and keep out of
children's reach. Grasp the bulb only by its plastic base and do
not touch the glass. The oil from your hand could cause the bulb to
break the next time the headlamps are operated.
1. With the flat side of the new bulb's plastic base facing upward, insert
the glass end of the bulb into the lamp assembly. Turn the bulb left or
right to align the grooves in the plastic base with the tabs in the lamp
assembly. When the grooves are aligned, push the bulb into the lamp
assembly until the plastic base contacts the rear of the lamp assembly.
2. Install the bulb retaining ring over the plastic base until it contacts the
rear of the socket by rotating it clockwise until you feel a ªstop.º
3. Connect the electrical connector into the rear of the plastic base until
it snaps, locking it into position.
4. Install the headlamp on vehicle by aligning the lamp on the vehicle,
push rearward and secure with two retainer pins.
5. Install the protective cover over headlamps locking it in place.
6. Turn the headlamps on and make sure they work properly. If the
headlamp was correctly aligned before you changed the bulb, you should
not need to align it again.
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213

5. Carefully pull the bulb straight
out of the socket and push in the
new bulb.
6. Install the bulb socket in lamp
assembly by turning clockwise.
7. Install the lamp assembly and
secure with two screws.
Replacing foglamp bulbs
1. Remove the bulb socket from the
foglamp by turning
counterclockwise.
2. Disconnect the electrical
connector from the foglamp bulb.
3. Connect the electrical connector to the new foglamp bulb.
4. Install the bulb socket in the foglamp turning clockwise.
Replacing license plate lamp bulbs
To change the license plate bulbs:
1. Remove two screws and the
license plate lamp assembly from
the liftgate.
2. Remove bulb socket from lamp
assembly by turning
counterclockwise.
3. Pull the bulb out from socket and
push in the new bulb.
4. Install the bulb socket in lamp
assembly turning it clockwise,
5. Install the lamp assembly on liftgate with two screws.
Replacing high-mount brakelamp bulbs
For bulb replacement, see a dealer or qualified technician.
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215

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
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233

In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
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234

You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
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237

Not all accessories are available for all models.
Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Compass mirror
Compass mirror with temperature display
Engine block heaters
Pet net
Seatback organizer
Tire step
Travel equipment
Auto headlamps
Cellular phone holder
Daytime running lights
Factory luggage rack (cross bars)
Factory luggage rack adaptors (bike, ski, cargo)
Fog lights
Heavy-duty battery
Removable luggage rack- cross bars (round)
Removable luggage rack adapters (bike, ski, etc.)
Running boards and bars
Soft luggage cover
Speed control
Trailer hitch
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240

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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