2001 FORD EXPEDITION maintenance

•Cover the highlighted areas to prevent water damage when cleaning
the engine.
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning non-painted plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. If
necessary, use a tar remover such as Ford Extra Strength Tar and Road
Oil Remover (B7A-19520–AA).
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Cleaning the windshield, wiper blades and rear window
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
If the wiper still does not wipe properly, this could be caused by
substances on the windshield or rear window such as tree sap and some
hot wax treatments used by commercial car washes. Clean the outside of
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245

the windshield or rear window with a non-abrasive cleaner such as Ford
Ultra-Clear Spray Glass Cleaner, (E4AZ-19C507–AA), available from your
Ford Dealer.Do notuse abrasive cleansers on glass as they may cause
scratches. The windshield or rear window is clean if beads do not form
when you rinse it with water. The windshield, rear window and wiper
blades should be cleaned on a regular basis, and blades or rubber
elements replaced when worn.
Inside windows
Use Ultra-Clear Spray Glass Cleaner (E4AZ-19C507–AA) for the inside
windows if they become fogged.
Cleaning the instrument panel
Clean with a damp cloth, then dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the air bag system.
Cleaning the instrument cluster lens
Clean with a damp cloth, then dry with a dry cloth.
Do not use household or glass cleaners as these may damage the lens.
Cleaning the overhead console
Clean with a damp cloth, then wipe dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the console. The dull
finish in this area helps protect the driver from undesirable windshield
reflection.
Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
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246

Woodtone trim
Wipe stains with a soft cloth and a multi-purpose cleaning solution.
Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253–AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Cleaning seats equipped with side air bags
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Follow the directions that come with
the cleaner. Do not saturate the seat cover with upholstery cleaner.
Do not use chemical solvents or strong detergents when cleaning
the seat mounted side air bag. Such products could contaminate
the side air bag system and affect performance of the side air bag in a
collision.
Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, tears or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
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247

Fluid Ford Part
NameApplication Capacity
5.4L V8 engine
with 2 row
radiator and aux
rear heat26.4L (27.9
quarts)
Front axle
lubricantMotorcraft SAE
75W-90
Premium 4x4
Front Axle
Lubricant4x4 vehicles 1.8-2.0L (3.5-3.7
pints)
Rear axle
lubricant
4Motorcraft SAE
75W-140
Synthetic Rear
Axle LubricantAll 2.9-3.1L (5.5-5.8
pints)
Windshield
washer fluidUltra-Clear
Windshield
Washer
ConcentrateAll 4.1L (4.5
quarts)
1Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Some transmission fluids may be labeled as dual usage, such as
MERCONand MERCONV. These dual usage fluids are not to be used
in an automatic transmission that requires use of the MERCONtype
fluid. However, these dual usage fluids may be used in transmissions that
require the MERCONV type fluid.
MERCONand MERCONV type fluids are not interchangeable.
DO NOT mix MERCONand MERCONV. Use of a transmission
fluid that indicates dual usage (MERCONand MERCONV) in
an automatic transmission application requiring MERCONmay
cause transmission damage. Use of any fluid other than the
recommended fluid may cause transmission damage.
Capacities and specifications
250

ItemFord part
nameFord part
numberFord
specification
Rear axle
2Motorcraft SAE
75W-140 High
Performance
Synthetic Rear
Axle LubeF1TZ-19580-B WSL-M2C192-A
Front axle
(4X4)Motorcraft SAE
75W-90
Premium 4x4
Front Axle
LubricantXY-75W90-TQL WSP-M2C201-A
Transfer case
(4X4)Motorcraft
MERCONAT FXT-2-QDX MERCON
Windshield
washer fluidUltra-clear
Windshield
Washer
ConcentrateC9AZ-19550-AC ESR-M17P5-A
1Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Some transmission fluids may be labeled as dual usage, such as
MERCONand MERCONV. These dual usage fluids are not to be used
in an automatic transmission that requires use of the MERCONtype
fluid. However, these dual usage fluids may be used in transmissions that
require the MERCONV type fluid.
MERCONand MERCONV type fluids are not interchangeable.
DO NOT mix MERCONand MERCONV. Use of a transmission
fluid that indicates dual usage (MERCONand MERCONV) in
an automatic transmission application requiring MERCONmay
cause transmission damage. Use of any fluid other than the
recommended fluid may cause transmission damage.
2Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or
equivalent meeting Ford specification EST-M2C118-A for complete refill
of Ford Traction-Lok rear axles.
Capacities and specifications
253

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
•protection against covered repair costs after your Bumper-to-Bumper
Warranty expires
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
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257

THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes
•available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
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260

Board membership
The Board consists of:
•three consumer representatives
•a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•the file number assigned to your application
•the toll-free phone number of the DSB’s independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•legible copies of all documents and maintenance or repair orders
relevant to the case
•the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
•the date of repair(s) and mileage at the time of occurrence(s)
•the current mileage
•the name of the dealer(s) who sold or serviced the vehicle
•a brief description of your unresolved concern
•a brief summary of the action taken by the dealer(s) and Ford Motor
Company
•the names (if known) of all the people you contacted at the
dealership(s)
•a description of the action you expect to resolve your concern
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