Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against covered repair costs after your Bumper to Bumper
Warranty expires
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Relationship Center.
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replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
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Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium duty
trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel locks
Vehicle security systems
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Comfort and convenience
Air conditioner
Engine block heaters
Tire step
Travel equipment
Auto head lamps with DRL
Bicycle rack
Canoe/kayak rack
Cell phone holder
Console (Engine cover)
Daytime running lights (DRL)
Hard-sided roof luggage rack
Heavy-duty battery
Hitch mount bicycle carrier
Inside mirror, electrochromic with compass (with and without
temperature display)
Luggage basket
Removable luggage rack
Removable luggage rack adapters
Running boards
Ski/snow board rack
Soft luggage cover
Speed control
Trailer hitch (Class III)
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Protection and appearance equipment
Air bag anti-theft locks
Battery warmer
Carpet floor mats
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Cleaners, waxes and polishes
Door edge guards
Flat splash guards
Front end covers (full)
Hood deflector
Lubricants and oils
Side window air deflectors
Step bumpers
Touch-up paint
Underbody security lighting
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
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A
Air bag supplemental
restraint system ..........................83
and child safety seats ..............85
description ................................83
disposal ......................................87
driver air bag ............................85
indicator light .....................12, 87
operation ...................................85
passenger air bag .....................85
Air cleaner filter ...............149, 192
Air conditioning ..........................19
Ambulance packages ....................4
Antifreeze
(see Engine coolant) ................151
Anti-lock brake system
(see Brakes) ......................102±103
Audio system (see Radio) .........27
Automatic transmission
driving an automatic
overdrive .................................107
fluid, adding ............................158
fluid, checking ........................158
fluid, refill capacities ..............193
fluid, specification ..................199
Auxiliary power point .................26
Axle
lubricant specifications ..196, 199
refill capacities ........................193
traction lok ..............................105
B
Battery .......................................161
acid, treating emergencies .....161
charging system
warning light .............................12disconnecting ..........................163
jumping a disabled battery ....138
maintenance-free ....................161
replacement, specifications ...192
servicing ..................................161
voltage gauge ............................16
Belt minder .................................79
Brakes ........................................102
anti-lock ...........................102±103
anti-lock brake system
(ABS) warning light .........10, 102
brake warning light ..................10
fluid, checking and adding ....150
fluid, refill capacities ..............193
fluid, specifications .........196, 199
lubricant specifications ..196, 199
shift interlock ..........................106
Break-in period .............................3
C
Capacities for refilling fluids ....193
Child safety restraints ................88
child safety belts ......................88
Child safety seats ........................89
in front seat ..............................91
in rear seat ................................91
tether anchorage hardware .....93
Cleaning your vehicle ...............187
engine compartment ..............189
exterior ....................................188
exterior lamps .........................190
instrument cluster lens ..........191
instrument panel ....................190
interior .....................................191
plastic parts ............................190
safety belts ..............................191
washing ....................................187
waxing .....................................188
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wheels ......................................189
windows ..................................191
wiper blades ............................190
Climate control (see Air
conditioning or Heating) ............19
Clock ................................30, 37, 46
Compass, electronic ....................57
calibration .................................59
set zone adjustment .................58
Console
overhead ....................................56
Controls
power seat .................................67
Coolant
checking and adding ..............151
refill capacities ................155, 193
specifications ..................196, 199
Cruise control
(see Speed control) ....................50
Customer Assistance ................121
Ford accessories
for your vehicle ......................210
Ford Extended
Service Plan ............................203
Getting assistance outside
the U.S. and Canada ..............209
Getting roadside assistance ...121
Getting the
service you need ....................203
Ordering additional
owner's literature ...................214
The Dispute
Settlement Board ...................206
Utilizing the Mediation/
Arbitration Program ...............209D
Daytime running lamps
(see Lamps) ................................18
Dipstick
automatic
transmission fluid ...................158
engine oil .................................146
Doors
lubricant specifications ..........196
Driveline universal joint
and slip yoke .............................160
Driving under special
conditions
through water .........................120
E
Emergencies, roadside
jump-starting ..........................138
Emission control system ..........180
Engine ........................................199
check engine/
service engine soon light .........10
cleaning ...................................189
coolant .....................................151
diesel ...........................................5
fail-safe coolant ......................156
idle speed control ...................161
lubrication
specifications ..................196, 199
refill capacities ........................193
service points ..........................146
starting after a collision .........122
Engine block heater .................100
Engine oil ..................................146
checking and adding ..............146
dipstick ....................................146
filter, specifications ........148, 192
Index
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recommendations ...................148
refill capacities ........................193
specifications ..................196, 199
Exhaust fumes ..........................101
F
Fail safe cooling ........................156
Fluid capacities .........................193
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................105
Fuel ............................................172
calculating fuel economy .......177
cap ...........................................176
capacity ...................................193
choosing the right fuel ...........174
comparisons with EPA fuel
economy estimates .................180
detergent in fuel .....................175
filling your vehicle
with fuel ..................172, 176±177
filter, specifications ........176, 192
fuel pump shut-off switch .....122
gauge .........................................15
improving fuel economy ........177
octane rating ...................174, 199
quality ......................................175
running out of fuel .................175
safety information relating to
automotive fuels .....................172
Fuses ..................................124±125
G
Garage door opener ....................56
Gas cap (see Fuel cap) ............176
Gas mileage
(see Fuel economy) .................177Gauges .........................................14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................15
engine oil pressure gauge ........16
fuel gauge ..................................15
odometer ...................................16
speedometer .............................14
trip odometer ............................17
GAWR
(Gross Axle Weight Rating) .....109
calculating ...............................111
definition .................................109
driving with a heavy load ......109
location ....................................109
GVWR (Gross
Vehicle Weight Rating) .............109
calculating .......................109, 111
definition .................................109
driving with a heavy load ......109
location ....................................109
H
Hazard flashers .........................122
Headlamps ...................................18
aiming ......................................187
bulb specifications ..................186
daytime running lights .............18
flash to pass ..............................19
high beam ...........................13, 18
replacing bulbs ...............182±183
turning on and off ....................18
warning chime ..........................14
Heating ........................................19
auxiliary heater and air
conditioner ................................25
heater only system ...................19
heating and air conditioning
system .......................................21
Index
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