2001 FORD CROWN VICTORIA maintenance

5Rear axles are considered lubricated for life when the vehicle is used for
normal service. See your scheduled maintenance guide for Severe Duty
requirements.
Traction-Lok axles use 1.6-1.8L (3.50-3.75 pints) of rear axle lubricant.
Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or
equivalent meeting Ford specification EST-M2C118±A for complete refill
of Traction-Lok rear axle.
Service refill capacities are determined by filling the rear axle 6 mm to
14 mm (1/4 inch to 9/16 inch) below the bottom of the filler hole.
Capacities and specifications
222

Item Ford part
nameFord part
numberFord
specification
Windshield
washer fluidUltra-clear
Windshield
Washer
ConcentrateC9AZ-19550-AC ESR-M17P5-A
1Use only brake fluids certified to meet Ford specifications. DOT 3 fluid
is recommended. However, if DOT 3 is not available, DOT 4 fluid can be
used.
2Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or
equivalent meeting Ford specification EST-M2C118-A for complete refill
of Traction-Lok rear axles.
3Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your scheduled maintenance
guide to determine the correct service interval.
ENGINE DATA
Engine 4.6L V8 engine
Cubic inches 281
Required fuel 87 octane
Firing order 1-3-7-2-6-5-4-8
Spark plug gap 1.3-1.4 mm (0.052-0.056 inch)
Ignition system Coil on plug
Compression ratio 9.4:1
Capacities and specifications
224

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
Customer assistance
228

The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Customer assistance
231

Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer assistance
232

A
Air bag supplemental restraint
system ........................................121
and child safety seats ............123
description ..............................121
disposal ....................................125
driver air bag ..........................123
indicator light ...................10, 125
operation .................................123
passenger air bag ...................123
Air cleaner filter ...............192, 220
Air conditioning ..........................29
automatic temperature
control system ..........................32
Air suspension ...........................142
description ..............................142
warning light .............................13
Antifreeze (see Engine
coolant) .....................................179
Anti-lock brake system
(see Brakes) ......................138±139
Audio system (see Radio) .........38
Automatic transmission
driving an automatic
overdrive .................................144
fluid, adding ............................187
fluid, checking ........................187
fluid, refill capacities ..............221
fluid, specification ..................224
Auxiliary power point ...........72, 88
Axle
lubricant specifications ..223±224
refill capacities ........................221
traction lok ..............................147B
Battery .......................................190
acid, treating emergencies .....190
charging system
warning light .............................13
jumping a disabled battery ....165
maintenance-free ....................190
replacement, specifications ...220
servicing ..................................190
voltage gauge ............................21
Belt minder ...............................117
Brakes ........................................138
anti-lock ...........................138±139
anti-lock brake system
(ABS) warning light .........12, 139
brake warning light ..................12
fluid, checking and adding ....178
fluid, refill capacities ..............221
fluid, specifications .........223±224
lubricant specifications ..223±224
pedals (see Power adjustable
foot pedals) ...............................71
shift interlock ..........................143
Break-in period .............................3
C
Capacities for refilling fluids ....221
Cassette tape player ...................57
CD changer .................................67
Certification Label ....................226
Child safety restraints ..............126
child safety belts ....................126
Child safety seats ......................127
attaching with tether straps ..132
in front seat ............................129
in rear seat ......................129, 131
Index
241

Headlamps ...................................27
aiming ......................................214
autolamp system .......................28
bulb specifications ..................214
daytime running lights .............27
flash to pass ..............................28
high beam ...........................12, 28
replacing bulbs .......................209
turning on and off ....................27
warning chime ..........................16
Heating ........................................29
heating and air conditioning
system .......................................29
HomeLink universal
transceiver (see Garage door
opener) ..................................79±82
Hood ..........................................173
I
Ignition .........................73, 224±225
Infant seats
(see Safety seats) .....................127
Inspection/maintenance (I/M)
testing ........................................208
Instrument panel
cleaning ...................................218
cluster ..................................8, 218
lighting up panel
and interior ...............................27
location of components ..............8
J
Jack ............................................161
positioning ...............................161
storage .....................................161
Jump-starting your vehicle ......165K
Keyless entry system .................98
autolock .....................................91
keypad .......................................98
programming entry code .........99
Keys .......................................95±97
key in ignition chime ...............16
positions of the ignition ...........73
L
Lamps
autolamp system .......................28
bulb replacement
specifications chart ................214
cargo lamps ...............................27
daytime running light ...............27
headlamps .................................27
headlamps, flash to pass ..........28
instrument panel, dimming .....27
interior lamps ...................27, 213
replacing bulbs ...............209±213
Lane change indicator
(see Turn signal) ........................72
Lights, warning and indicator ......8
air bag ........................................10
air suspension ...........................13
anti-lock brakes (ABS) ....12, 139
brake ..........................................12
charging system ........................13
check engine ...............................9
fuel cap light .............................10
high beam .................................12
low coolant ................................11
low fuel ........................................8
oil pressure ...............................13
overdrive off ..............................14
safety belt .................................11
speed control ............................79
Index
244

Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 71.9L (19.0 gallons)
Engine oil capacity (includes filter
change)4.7L (5.0 quarts). Use Motorcraft
SAE 5W-20 Super Premium Motor
Oil, Ford specification
WSS-M2C153-H.
Tire pressure and size Refer to the Tire Pressure Label
located on the rear passenger door
jamb.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
115.0L (15.8 quarts)
Automatic transmission fluid
capacity
213.1L (13.9 quarts). Use
Motorcraft MERCONtV ATF.3
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
1Use either green-colored Motorcraft Premium Engine Coolant or
yellow-colored Motorcraft Premium Gold Engine Coolant. DO NOT USE
Ford Extended Life Engine Coolant (orange in color). Refer toAdding
engine coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your scheduled maintenance
guide to determine the correct service interval.
3Indicates only approximate dry-fill capacity. Some applications may vary
based on cooler size and if equipped with in-tank cooler. The amount of
transmission fluid and fluid level should be set by the indication on the
dipstick's normal operating range. Police and Handling Package refill
capacity-12.1L (12.8 quarts).
Filling station information
248