2001 FORD CROWN VICTORIA towing

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²fuel delivery
²towing of your disabled vehicle up to 56.3 kms (35 miles) from the
point of pickup (this can include to the nearest Ford dealership, or
your selling dealer if within the specified distance.) One tow per
disablement. Even non-warranty related tows, like accidents or getting
stuck in the mud or snow, are covered (some exclusions apply, such
as impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States for Ford or Mercury
vehicles, call 1±800±241±3673 or if you own a Lincoln vehicle, call
1±800±521±4140. In Canada call 1±800±665±2006.
Should you need to arrange roadside assistance for yourself, Ford will
reimburse a reasonable amount. To obtain information about
reimbursement, call 1±800±241±3673 in the United States for Ford or
Mercury vehicles; or if you own a Lincoln vehicle, call 1±800±521±4140.
Call 1±800±665±2006 in Canada.
Roadside emergencies
153

3. Remove the spare tire and the
jack. The jack could be located:
²A Ð under the spare tire or
²B Ð in the wheel well
On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
Refer toAir suspension systemin
theDrivingchapter of theOwner's
Guidefor more information.
4. Remove the lug wrench from the
jack. Rotate the lug wrench socket
out from the handle.
B
A
OFF
A
Roadside emergencies
163

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside emergencies
171

²Sudden or hard accelerations may reduce fuel economy.
²Slow down gradually.
²Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15%
less fuel than traveling at 105 km/h [65 mph]).
²Revving the engine before turning it off may reduce fuel economy.
²Using the air conditioner or defroster may reduce fuel economy.
²
You may want to turn off the speed control in hilly terrain if
unnecessary shifting between third and fourth gear occurs. Unnecessary
shifting of this type could result in reduced fuel economy.
²Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
²Resting your foot on the brake pedal while driving may reduce fuel
economy.
²Combine errands and minimize stop-and-go driving.
Maintenance
²Keep tires properly inflated and use only recommended size.
²Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
²Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
²Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
²Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
²Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
²Using fuel blended with alcohol may lower fuel economy.
²Fuel economy may decrease with lower temperatures during the first
12±16 km (8±10 miles) of driving.
²Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
Maintenance and care
206

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
Customer assistance
228

traction control active ..............14
turn signal indicator .................12
Load limits .................................147
GAWR ......................................147
GVWR ......................................147
trailer towing ..........................147
Locks
autolock .....................................91
childproof ..................................88
doors ..........................................87
Lubricant specifications ...223±224
Lumbar support, seats .............107
M
Message center ...........................22
reset button ..............................23
select button .............................23
Mirrors
automatic dimming rearview
mirror ........................................83
cleaning ...................................216
side view mirrors (power) .......88
Motorcraft parts ................203, 220
O
Octane rating ............................202
Odometer .....................................19
Oil (see Engine oil) ..................175
Overdrive .............................74, 145
P
Panic alarm feature, remote
entry system ................................93
Parking brake ............................139Parts (see Motorcraft parts) ....220
Passenger Occupant
Classification Sensor .................109
Pedals (see Power adjustable
foot pedals) .................................71
Power distribution box
(see Fuses) ...............................159
Power door locks ..................87, 91
Power steering ..........................142
fluid, checking and adding ....187
fluid, refill capacity ................221
fluid, specifications .........223±224
R
Radio ............................................38
Rear window defroster ...............38
Relays ................................156, 161
Remote entry system ...........89, 93
illuminated entry ......................93
locking/unlocking doors ...........90
opening the trunk .....................92
panic alarm ...............................93
replacement/additional
transmitters ...............................94
replacing the batteries .............93
S
Safety belts (see Safety
restraints) ............16, 107, 111±115
Safety defects, reporting ..........240
Safety restraints ........107, 111±115
belt minder .............................117
cleaning the safety belts .......120,
219
extension assembly ................116
for adults .........................112±114
Index
245

for children .....................125±126
lap belt ....................................115
Occupant Classification
Sensor ......................................109
warning light and
chime ...................11, 16, 116±117
Safety seats for children ..........127
Seat belts (see Safety
restraints) ..................................107
Seats ..........................................103
child safety seats ....................127
cleaning ...................................219
SecuriLock passive anti-theft
system ....................................95±97
Servicing your vehicle ..............172
Spark plugs,
specifications .............220, 224±225
Special notice ................................3
Specification chart,
lubricants ...........................223±224
Speed control ..............................75
Speedometer ...............................18
Starting your vehicle ........134, 136
jump starting ..........................165
Steering
speed sensitive .......................142
Steering wheel
tilting .........................................74
T
Tires ...........................161, 194±196
changing ..........................161±162
checking the pressure ............196
replacing ..................................197rotating ....................................196
snow tires and chains ............198
tire grades ...............................195
treadwear ................................195
Towing .......................................149
recreational towing .................151
trailer towing ..........................149
wrecker ....................................171
Traction control ..................72, 140
off light ......................................14
Traction-lok rear axle ...............147
Transmission .............................143
fluid, checking and adding
(automatic) .............................187
fluid, refill capacities ..............221
lubricant specifications ..223±224
Trip odometer .............................20
Trunk .........................................101
remote release ....................86, 92
Turn signal ............................12, 72
V
Vehicle dimensions ...................225
Vehicle Identification Number
(VIN) ..........................................227
Vehicle loading ..........................147
Ventilating your vehicle ...........137
W
Warning chimes ...........................16
Warning lights (see Lights) .........8
Washer fluid ..............................179
Water, Driving through .............152
Index
246

Windows
power .........................................86
Windshield washer fluid and
wipers
checking and adding fluid .....179checking and cleaning ............193
operation ...................................73
replacing wiper blades ...........193
Wrecker towing .........................171
Index
247